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Is there an RevenueCat outage?

RevenueCat status: Systems Active

Last checked: 6 minutes ago

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RevenueCat outages and incidents

Outage and incident data over the last 30 days for RevenueCat.

There have been 2 outages or incidents for RevenueCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RevenueCat

Outlogger tracks the status of these components for Xero:

API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Charts Active
Customer Lists Active
Overview Active
Component Status
API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Active
Charts Active
Customer Lists Active
Overview Active

Latest RevenueCat outages and incidents.

View the latest incidents for RevenueCat and check for official updates:

Updates:

  • Time: Nov. 21, 2023, 3:15 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Nov. 21, 2023, 3:14 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 20, 2023, 11:54 p.m.
    Status: Identified
    Update: We are actively working on a mitigation.
  • Time: Nov. 20, 2023, 10:11 p.m.
    Status: Investigating
    Update: A small number of customer list export emails are missing the link to download the CSV file with the data. We are currently investigating.

Updates:

  • Time: Nov. 21, 2023, 3:15 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Nov. 21, 2023, 3:14 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 20, 2023, 11:54 p.m.
    Status: Identified
    Update: We are actively working on a mitigation.
  • Time: Nov. 20, 2023, 10:11 p.m.
    Status: Investigating
    Update: A small number of customer list export emails are missing the link to download the CSV file with the data. We are currently investigating.

Updates:

  • Time: Nov. 13, 2023, 2:28 p.m.
    Status: Resolved
    Update: Spike of errors on overview charts in the dashboard.

Updates:

  • Time: Nov. 13, 2023, 2:28 p.m.
    Status: Resolved
    Update: Spike of errors on overview charts in the dashboard.

Updates:

  • Time: Oct. 4, 2023, 2:21 p.m.
    Status: Resolved
    Update: Data has been backfilled and will be corrected in charts, subscriber lists, and scheduled data exports (aka ETLs) as those systems are refreshed throughout the day. Customers with scheduled data exports will automatically get the new, corrected transactions in their next export. For other integrations (webhooks, etc) if you would like to know specific details with regards to the impact on your project please don’t hesitate to reach out and we can answer questions or concerns. We apologize for any inconvenience caused and will be following up with additional end-to-end testing coverage to prevent similar issues in the future.
  • Time: Oct. 4, 2023, 2:21 p.m.
    Status: Resolved
    Update: Data has been backfilled and will be corrected in charts, subscriber lists, and scheduled data exports (aka ETLs) as those systems are refreshed throughout the day. Customers with scheduled data exports will automatically get the new, corrected transactions in their next export. For other integrations (webhooks, etc) if you would like to know specific details with regards to the impact on your project please don’t hesitate to reach out and we can answer questions or concerns. We apologize for any inconvenience caused and will be following up with additional end-to-end testing coverage to prevent similar issues in the future.
  • Time: Oct. 4, 2023, 5:27 a.m.
    Status: Monitoring
    Update: The fix has been fully rolled out and data looks good. We will now work on backfilling impacted transactions, the incident will remain open until that is complete.
  • Time: Oct. 4, 2023, 5:27 a.m.
    Status: Monitoring
    Update: The fix has been fully rolled out and data looks good. We will now work on backfilling impacted transactions, the incident will remain open until that is complete.
  • Time: Oct. 4, 2023, 4:13 a.m.
    Status: Identified
    Update: We have found the cause, a fix will be going out momentarily. This impacts any Stripe transactions ingested by RevenueCat after 2:39 AM UTC on October 3rd. No data was lost, we will update impacted transactions with the correct prices. This incident will remain open until that backfill is complete. Additionally, entitlement unlocking is not impacted.
  • Time: Oct. 4, 2023, 4:13 a.m.
    Status: Identified
    Update: We have found the cause, a fix will be going out momentarily. This impacts any Stripe transactions ingested by RevenueCat after 2:39 AM UTC on October 3rd. No data was lost, we will update impacted transactions with the correct prices. This incident will remain open until that backfill is complete. Additionally, entitlement unlocking is not impacted.
  • Time: Oct. 4, 2023, 3:49 a.m.
    Status: Investigating
    Update: Stripe transactions are currently reporting zero revenue when there should be tracked revenue. We are investigating and will report additional details once we have more.
  • Time: Oct. 4, 2023, 3:49 a.m.
    Status: Investigating
    Update: Stripe transactions are currently reporting zero revenue when there should be tracked revenue. We are investigating and will report additional details once we have more.

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Frequently Asked Questions - RevenueCat

Is there a RevenueCat outage?
The current status of RevenueCat is: Systems Active
Where can I find the official status page of RevenueCat?
The official status page for RevenueCat is here
How can I get notified if RevenueCat is down or experiencing an outage?
To get notified of any status changes to RevenueCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RevenueCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RevenueCat do?
RevenueCat simplifies in-app purchases and subscriptions on iOS, Android, and the web without the need for server code. Sign up for free.

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