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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: 6 minutes ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: Aug. 15, 2023, 11:09 p.m.
    Status: Resolved
    Update: The Activities page is now displaying the correct river activity data. Our engineering team adjusted a filter that was unintentionally removing the activity data of rivers that were deployed from a different environment. The issue only impacted the view on the main Activities page - when viewing the activity of a specific river, the correct data was returned. There was no impact to river runs. Thank you for your patience as we worked to resolve this issue. If you continue to experience any issues, please reach out to our Rivery Support Team.
  • Time: Aug. 15, 2023, 10:27 p.m.
    Status: Identified
    Update: The Activities page on the Rivery Platform is not displaying the full list of river activity data for the time period selected. Our engineering team has identified the root cause and is actively working on a fix. Please note that this is a display issue only and rivers are running as expected.

Updates:

  • Time: Aug. 1, 2023, 6:43 p.m.
    Status: Resolved
    Update: This incident is now resolved. The cause of the run time slowdown was due to a surge in resource requests starting at 15:00 UTC that caused a slowdown across the Rivery platform for rivers where MariaDB, MySQL, Oracle, Redshift, or Teradata are selected as the source. Additional resources were manually added to address the queued tasks. We saw a second spike at 17:30 UTC which caused us to hit AWS limits. We were able to adjust these limits which returned the system to normal. Our team also made a change to improve the on-demand resource scaling in the future. The windows in which river runs were impacted was between 15:00 - 16:05 UTC and between 17:30 - 17:55 UTC. Thank you for your patience as we worked to resolve this issue. If you have any questions, please do not hesitate to reach out to our Rivery Support Team.
  • Time: Aug. 1, 2023, 6:03 p.m.
    Status: Monitoring
    Update: The second spike in river run time last from 17:30 to 17:55 UTC. We are now seeing river runs return to normal and will continue to monitor run time performance.
  • Time: Aug. 1, 2023, 5:45 p.m.
    Status: Identified
    Update: We are seeing another spike in river run time where MariaDB, MySQL, Oracle, Redshift, or Teradata are selected as the source. We are actively monitoring and addressing the issue.
  • Time: Aug. 1, 2023, 4:41 p.m.
    Status: Monitoring
    Update: We have identified an increase in river run time with rivers where MariaDB, MySQL, Oracle, Redshift, or Teradata are selected as the source. We began seeing this issue around 15:00 UTC and the system appears to have return to normal at this time. We are continuing to investigate the situation to understand the root cause and confirm the impact windows and will share more information shortly.

Updates:

  • Time: Aug. 1, 2023, 6:43 p.m.
    Status: Resolved
    Update: This incident is now resolved. The cause of the run time slowdown was due to a surge in resource requests starting at 15:00 UTC that caused a slowdown across the Rivery platform for rivers where MariaDB, MySQL, Oracle, Redshift, or Teradata are selected as the source. Additional resources were manually added to address the queued tasks. We saw a second spike at 17:30 UTC which caused us to hit AWS limits. We were able to adjust these limits which returned the system to normal. Our team also made a change to improve the on-demand resource scaling in the future. The windows in which river runs were impacted was between 15:00 - 16:05 UTC and between 17:30 - 17:55 UTC. Thank you for your patience as we worked to resolve this issue. If you have any questions, please do not hesitate to reach out to our Rivery Support Team.
  • Time: Aug. 1, 2023, 6:03 p.m.
    Status: Monitoring
    Update: The second spike in river run time last from 17:30 to 17:55 UTC. We are now seeing river runs return to normal and will continue to monitor run time performance.
  • Time: Aug. 1, 2023, 5:45 p.m.
    Status: Identified
    Update: We are seeing another spike in river run time where MariaDB, MySQL, Oracle, Redshift, or Teradata are selected as the source. We are actively monitoring and addressing the issue.
  • Time: Aug. 1, 2023, 4:41 p.m.
    Status: Monitoring
    Update: We have identified an increase in river run time with rivers where MariaDB, MySQL, Oracle, Redshift, or Teradata are selected as the source. We began seeing this issue around 15:00 UTC and the system appears to have return to normal at this time. We are continuing to investigate the situation to understand the root cause and confirm the impact windows and will share more information shortly.

Updates:

  • Time: July 20, 2023, 5:04 a.m.
    Status: Resolved
    Update: Shopify has confirmed the deployment of a fix to address the problem, and we can now confirm that data is being received from Shopify, resolving the issue.
  • Time: July 20, 2023, 5:04 a.m.
    Status: Resolved
    Update: Shopify has confirmed the deployment of a fix to address the problem, and we can now confirm that data is being received from Shopify, resolving the issue.
  • Time: July 20, 2023, 5:03 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 20, 2023, 5:03 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 19, 2023, 12:32 p.m.
    Status: Monitoring
    Update: We have identified that since Jul 19th, 2023, at around 00:00 am UTC, The Orders report from Shopify is returning no data when filtering the financial_status field to any value other than "paid." We are actively monitoring the Shopify community page and have observed that other customers have reported this issue. We will update here when the issue gets resolved.
  • Time: July 19, 2023, 12:32 p.m.
    Status: Monitoring
    Update: We have identified that since Jul 19th, 2023, at around 00:00 am UTC, The Orders report from Shopify is returning no data when filtering the financial_status field to any value other than "paid." We are actively monitoring the Shopify community page and have observed that other customers have reported this issue. We will update here when the issue gets resolved.

Updates:

  • Time: July 5, 2023, 8:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 5, 2023, 8:07 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 5, 2023, 7:34 a.m.
    Status: Monitoring
    Update: All of the delay runs triggered correctly, and the system return to work as expected. The spike on delayed fulfilled. The team is providing a quick fix to the issue, and we're monitoring the case. Resolution Steps: If you still see stuck rivers, please cancel their execution and rerun them
  • Time: July 5, 2023, 7:25 a.m.
    Status: Identified
    Update: We identified the issue and working on a fix
  • Time: July 5, 2023, 7:17 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 5, 2023, 7:12 a.m.
    Status: Investigating
    Update: The team found a performance degraded issue in US and EU infra, that cause some of the tasks to trigger in some delay. We're investigating the cause and will provide an update soon.

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
How can I get notified if Rivery is down or experiencing an outage?
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