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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: 10 minutes ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: Oct. 7, 2024, 8:37 p.m.
    Status: Resolved
    Update: The service disruptions caused by the AWS outage have been resolved and all Rivery services are now operating normally. Users should no longer experience the “500 Internal Server Error” when attempting to open the console. Rivers scheduled to run during the AWS outage window (19:27 and 19:52 UTC), which may have failed or encountered errors due to the intermittent nature of the outage. If your Rivers were scheduled to run during this window and failed, the next scheduled run will recovering the missing data by pulling from the last successful run time. Thank you for your patience and understanding during this time. For more details on the AWS incident, visit the AWS Health Dashboard here: https://health.aws.amazon.com/health/status.
  • Time: Oct. 7, 2024, 8 p.m.
    Status: Investigating
    Update: Due to an AWS outage, some Rivery services are impacted. This includes the US and EU console websites intermittently returning the message "500 Internal Server Error". We are monitoring the AWS incident and investigating the full impact on the Rivery platform. Thank you for your patience. See the AWS Health Dashboard here: https://health.aws.amazon.com/health/status

Updates:

  • Time: Sept. 28, 2024, 11:48 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 28, 2024, 9:26 a.m.
    Status: Monitoring
    Update: We have deployed a fix across all environments to address the river failures caused by Facebook's deprecation of certain insights metrics. We are currently monitoring the situation to ensure there are no further issues. The next river run will automatically backfill the data for the failed runs, so no action is required from our customers at this time. Thank you for your patience and understanding.
  • Time: Sept. 27, 2024, 10:01 p.m.
    Status: Identified
    Update: We have identified that the root cause of the river failures is because Facebook has deprecated certain insights metrics. More details on the deprecated metrics can be found in Facebook’s changelog documentation: https://developers.facebook.com/docs/pages-api/changelog/ We are actively working to resolve this issue and will update you as soon as we have more information.
  • Time: Sept. 27, 2024, 9:25 p.m.
    Status: Investigating
    Update: We are investigating an issue where some rivers with Facebook as a source as returning the error: “Facebook Error: An error description: (#100) The value must be a valid insights metric.” We are actively looking into this and will update on our findings. Thank you for your patience and understanding.

Updates:

  • Time: Sept. 12, 2024, 6:36 p.m.
    Status: Resolved
    Update: The issue causing the "no logs found" error when attempting to download logs has been resolved. After a thorough investigation, our team has successfully implemented a solution. Please note that for River Runs in the US console (https://console.rivery.io/) during the period between 09:00 and 12:45 UTC on September 12, 2024, logs may not be available in the activity page. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If you require any further assistance, please don't hesitate to open a ticket in the console by navigating to Help → Contact Support. Our support team will be happy to assist you.
  • Time: Sept. 12, 2024, 2:33 p.m.
    Status: Identified
    Update: We have identified an issue where in the US console (https://console.rivery.io/) we see "no logs found" error when attempting to download logs. The error is being actively investigated by our team, and we will provide further updates as more information becomes available.

Updates:

  • Time: Sept. 4, 2024, 11:10 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 4, 2024, 10:56 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 4, 2024, 10:55 a.m.
    Status: Monitoring
    Update: We have identified an issue where CDC rivers encountered a `'NoneType' object has no attribute 'get'` error during execution. Incident Time: The impact occurred between 09:08 UTC and 10:39 UTC. Current Status: The error has been reverted in all affected regions. The next scheduled runs of the rivers will catch any missed streamed data, ensuring no data loss. There is no need to manually re-run failed rivers as future executions will pick up the data. Next Steps: We are actively investigating the root cause to understand what triggered this issue, even though the solution was previously tested thoroughly. Our team is monitoring the situation closely to ensure smooth operation going forward. We will provide further updates as more information becomes available. Thank you Rivery Support Team

Updates:

  • Time: Aug. 29, 2024, 1:41 p.m.
    Status: Postmortem
    Update: The SingleStore Helios® service utilizes Kubernetes infrastructure to host database clusters. As part of the Managed Service, SingleStore constantly modernizes their networking infrastructure to keep up with the current versions of EKS. On 28-Aug-2024, SingleStore detected an incompatibility in networking configurations in a small number of cells related to supporting customers that have a large number of IP addresses/endpoints, and network setup in less-than-modern network infrastructure in those cells. The impact was limited to 10/65 of their cells, all of which were running on AWS only. The Rivery US console utilized services hosted on one of the impacted cells, resulting in network connectivity issues. SingleStore has restored networking connectivity for the affected clusters and are taking steps to standardize the networking infrastructure on these cells to ensure resilience, and minimize connectivity issues in the future. The Rivery engineering team is also exploring failover solutions in order to minimize distruptions if an underlying system component experiences disruptions in the future.
  • Time: Aug. 28, 2024, 9:52 p.m.
    Status: Resolved
    Update: We are marking this issue as resolved as the SingleStore team has confirmed that our regions are fully operational and we have seen the US console activity return to normal. Additionally, we have cancelled any river runs that were in progress when the SingleStore outage began to ensure that the next run of your river will proceed as expected. The next scheduled river run will resume from the last successful run, ensuring that no data is missed. Please note that if you are using the “Append Only” loading method, you may notice duplicates in your target system. Thank you again for your patience as we worked to resolve this issue. If you need any assistance from our team, please open up a ticket in the console via Help --> Contact Support and our support team will be happy to help you.
  • Time: Aug. 28, 2024, 8:14 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 28, 2024, 8:14 p.m.
    Status: Monitoring
    Update: We are seeing that service has been restored to the the US Rivery platform (console.rivery.io) and rivers are running as expected as of 19:25 UTC. We are continuing to monitoring the SingeStore Status Page as there is still an indicated service disruption (see: https://status.singlestore.com/) The SingleStore incident started at 17:05 UTC and ended 19:25 UTC on 28-Aug-2024. Due to the outage, river runs that were in progress when the incident began may or may not have completed successfully. In order to ensure all data is sent to your target system, we are cancelling any river runs that were in progress and the next scheduled river run will pick up all data from the last successful run. Note that you may see duplicates in your Target if you are using the Append Only loading method. We will provide additional details about this incident once we have more information from the SingleStore team. Thank you for your patience as we worked to resolve this issue. If you need any assistance from our team, please open up a ticket in the console via Help --> Contact Support and our support team will be happy to help you.
  • Time: Aug. 28, 2024, 6:17 p.m.
    Status: Identified
    Update: The Rivery US platform is experiencing issues due to an incident impacting one of our underlining system components (see https://status.singlestore.com). There is a high probability that rivers may fail during this period. We are in contact with SingleStore and are actively working to restore all services.
  • Time: Aug. 28, 2024, 5:43 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Activities page in the US Rivery platform (console.rivery.io) returning the error "Something went wrong, please try again later." We will update as soon as we have more information.

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
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