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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: 7 minutes ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: Aug. 21, 2024, 12:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 21, 2024, 10:45 a.m.
    Status: Monitoring
    Update: Incident Summary: We experienced an issue with FB ad creatives in Rivery, where the error message "Tried accessing nonexisting field (messenger_sponsored_message) on node type (AdCreative)" was triggered. This issue occurred from Monday, August 19th, 21:15 UTC until Wednesday, August 21st, 10:00 UTC. Impact: This problem affected FB ad creative reports when "all fields" were selected in the UI, or when the field ‘messenger_sponsored_message’ was included in the report set. Current Actions: We have deployed a fix, and Rivery runs should now be back to normal. If you wish to fetch the data before the next scheduled run, you can manually re-run the affected rivers. Otherwise, the next scheduled run will retrieve the data as expected. Next Steps: We are closely monitoring the situation to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience. For further assistance or inquiries, please submit a support ticket through the console. Thank you for your understanding. Rivery Support Team
  • Time: Aug. 21, 2024, 9:38 a.m.
    Status: Identified
    Update: Incident Summary: We are currently encountering an issue with FB ad creatives in Rivery. The error message is: "Tried accessing nonexisting field (messenger_sponsored_message) on node type (AdCreative)." Impact: This issue affects FB ad creative reports when "all fields" are selected in the UI, or when the field ‘messenger_sponsored_message’ is included in the report set. Current Actions: Our engineering team has identified the problem and is actively working on a resolution. Next Update: We will update you as soon as a fix is deployed. We apologize for any inconvenience this may cause and appreciate your patience. For further assistance or inquiries, please submit a support ticket through the console. Thank you for your understanding. Rivery Support Team

Updates:

  • Time: Aug. 14, 2024, 5:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2024, 1:50 p.m.
    Status: Monitoring
    Update: Incident Summary: The issue affecting our EU console, which prevented users from saving configurations or manually running rivers, has been resolved. This incident occurred between 12:50 PM UTC and 13:40 PM UTC. Impact: During the incident, users in the EU region encountered errors and were unable to save configurations or manually execute rivers. Root Cause: The incident was linked to maintenance work previously announced on our status page: https://status.rivery.io/incidents/rb4s6mh43hng Resolution: Our engineering team has confirmed that the disconnection issues causing timeouts have been fully resolved. Next Steps: We will continue to monitor the system to ensure ongoing stability closely. We apologize for the inconvenience this issue may have caused and appreciate your patience during this time. Thank you for your understanding. Rivery Support Team
  • Time: Aug. 14, 2024, 1:42 p.m.
    Status: Investigating
    Update: Incident Summary: We are currently experiencing an issue with our EU console. Users are unable to save changes or manually run rivers. Our team is aware of the situation and is actively investigating the root cause. Impact: Users in the EU region may encounter errors when trying to save configurations or manually execute rivers. Current Actions: Our engineering team is thoroughly investigating the issue to identify the underlying cause. We are working diligently to implement a fix and restore full functionality as soon as possible. Next Update: We will provide an update as soon as we have more information. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. For further assistance or inquiries, please reach out to our support team by submitting a support ticket through the console. Thank you for your understanding. Rivery Support Team

Updates:

  • Time: Aug. 13, 2024, 6:31 p.m.
    Status: Resolved
    Update: After carefully monitoring ur systems we see that the issue affecting the Google Ads River data retrieval has been resolved. If you wish to fetch the data before the next scheduled run, you can manually re-run the affected rivers. Otherwise, the next scheduled run will retrieve the data as expected. Thank you for you patience as we worked on the resolutions and we apologize for any inconvenience caused. Should you continue to experience any issues, please do not hesitate to reach out to our Support Team through the platform via Help --> Contact Support. Thank you for your understanding and continued support - The Rivery team
  • Time: Aug. 13, 2024, 1:12 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 13, 2024, 1:12 p.m.
    Status: Monitoring
    Update: Incident Start Time: 09:30 UTC Incident End Time: 12:50 UTC Description: We experienced failures with Google Ads Rivers following an upgrade made at 09:30 UTC. The issue caused rivers to fail with the error Message: "Setting the page size is not supported. Search Responses will have a fixed page size of '10000' rows." Resolution: At 12:50 UTC, we deployed a fix to address the issue. Rivers should now run as expected without encountering this error. Action Required: If you wish to fetch the data before the next scheduled run, you can manually re-run the affected rivers. Otherwise, the next scheduled run will retrieve the data as expected. We appreciate your patience and apologies for any inconvenience this may have caused you Best Regards Rivery Support Team

Updates:

  • Time: July 3, 2024, 5:45 p.m.
    Status: Resolved
    Update: After monitoring the river runs, we have observed that all systems are operating as expected. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. If you continue to experience any issues, please do not hesitate to reach out to our Support Team through the platform via Help --> Contact Support. Thank you for your understanding and continued support - The Rivery team.
  • Time: July 3, 2024, 4:31 p.m.
    Status: Monitoring
    Update: Starting on July 03, 2024, at 01:00 PM UTC, Source to Target river runs in US, EU, and Frankfurt console region experienced longer than usual run times. A fix was deployed at 04:16 PM UTC and all run times are now back to normal. At this time, no action is required and rivers will resume upon the next scheduled run time. Thank you for your patience as we worked to resolve this issue. If you continue to experience any issues, please reach out to our Support Team through the platform via Help --> Contact Support.
  • Time: July 3, 2024, 3:17 p.m.
    Status: Investigating
    Update: We have identified that rivers with Redshift as a target are experiencing longer than usual runtimes for US console,. We are actively investigating this and we will provide an update as soon as we have more information
  • Time: July 3, 2024, 3:17 p.m.
    Status: Investigating
    Update: We have identified that rivers with Redshift as a target are experiencing longer than usual runtimes for US console,. We are actively investigating this and we will provide an update as soon as we have more information

Updates:

  • Time: June 30, 2024, 3:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2024, 1:13 p.m.
    Status: Monitoring
    Update: Incident Summary: The issue affecting our EU console, which prevented users from saving or manually running rivers, has been resolved. The incident occurred between 09:00 AM UTC and 12:00 PM UTC. Impact: Users in the EU region encountered errors and could not save configurations and manually execute rivers. Root Cause: The incident was related to maintenance work previously posted on our status page: https://status.rivery.io/incidents/cryhdgcgysps. This work caused a disconnection and led to timeouts in our EU console upon attempt to save/manually run Rivers Resolution: Our engineering team has confirmed that the disconnection issues causing the timeouts have been resolved. Next Steps: We will continue to monitor the system to ensure stability. We apologize for the inconvenience caused and appreciate your patience during this time. Thank you for your understanding. Rivery Support Team
  • Time: June 30, 2024, 11:43 a.m.
    Status: Investigating
    Update: Incident Summary: We are currently experiencing an issue affecting our EU console, where users are unable to save or manually run rivers. Our team is aware of the problem and is actively investigating the root cause. Impact: Users in the EU region may encounter errors or be unable to save configurations and manually execute rivers. Current Actions: Our engineering team is conducting a thorough investigation to identify the underlying cause of the issue. We are working on implementing a fix to restore full functionality as quickly as possible. Next Update: We will provide an update as soon as we have more information We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further assistance or inquiries, please reach out to our support team by submitting a support ticket through the console. Thank you for your understanding. Rivery Support Team

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
How can I get notified if Rivery is down or experiencing an outage?
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