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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: 6 minutes ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: May 17, 2024, 8:49 p.m.
    Status: Resolved
    Update: This issue has been resolved and rivers with Bing Ads are now running successfully. Please reach out to the Rivery Support Team (in the console via Help —> Contact Support) if you encounter any further issues.
  • Time: May 17, 2024, 7:38 p.m.
    Status: Monitoring
    Update: A fix to resolve the Bing Ads river failures was deployed at 18:31 UTC today and we have seen river activity return to normal. Any data that was not transmitted during this outage will be captured during the next scheduled run. We are actively monitoring the results and thank you for your patience as we worked to resolve this issue.
  • Time: May 17, 2024, 5:07 p.m.
    Status: Identified
    Update: We have identified the issue and are currently working on deploying a fix. We will update once the fix has been deployed.
  • Time: May 17, 2024, 3:25 p.m.
    Status: Investigating
    Update: We are investigating an increase in failures with rivers where Bing Ads is the source, as many runs are returning the below error. However, manually triggering a Source-to-Target (S2T) river with the Bing Ads integration functions correctly. "No usable temporary directory found in ['/tmp', '/var/tmp', '/usr/tmp', '/home/riverfw']" We are actively looking into this and will follow up with additional details as soon as they are available.

Updates:

  • Time: May 17, 2024, 8:49 p.m.
    Status: Resolved
    Update: This issue has been resolved and rivers with Bing Ads are now running successfully. Please reach out to the Rivery Support Team (in the console via Help —> Contact Support) if you encounter any further issues.
  • Time: May 17, 2024, 7:38 p.m.
    Status: Monitoring
    Update: A fix to resolve the Bing Ads river failures was deployed at 18:31 UTC today and we have seen river activity return to normal. Any data that was not transmitted during this outage will be captured during the next scheduled run. We are actively monitoring the results and thank you for your patience as we worked to resolve this issue.
  • Time: May 17, 2024, 5:07 p.m.
    Status: Identified
    Update: We have identified the issue and are currently working on deploying a fix. We will update once the fix has been deployed.
  • Time: May 17, 2024, 3:25 p.m.
    Status: Investigating
    Update: We are investigating an increase in failures with rivers where Bing Ads is the source, as many runs are returning the below error. However, manually triggering a Source-to-Target (S2T) river with the Bing Ads integration functions correctly. "No usable temporary directory found in ['/tmp', '/var/tmp', '/usr/tmp', '/home/riverfw']" We are actively looking into this and will follow up with additional details as soon as they are available.

Updates:

  • Time: April 19, 2024, 8:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2024, 8:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2024, 7:18 a.m.
    Status: Monitoring
    Update: We encountered connectivity issues with Facebook due to an error stating: "API access disrupted. Go to the App Dashboard and complete Data Use Checkup." Incident Start Time: 1:00 AM UTC Incident End Time: 7:30 AM UTC For Customers Using Rivery's App: Your Rivers should now be operational. For Customers Using Their Own Facebook Apps: According to Facebook's documentation, you must complete specific steps to restore connectivity. Please follow the instructions provided in this guide: https://developers.facebook.com/docs/development/maintaining-data-access/data-use-checkup/?locale=en_US If you are unsure whether you are using your own app or Rivery’s, please check the advanced settings of your Facebook connection. If you see details such as a client ID, secret, and access token, you are using your own app and must follow the steps in the Meta article linked above. If problems persist after completing the necessary steps, please submit a support ticket to the Rivery support team. We apologize for any inconvenience this may have caused and appreciate your cooperation. Sincerely, The Rivery Team

Updates:

  • Time: April 15, 2024, 7:37 p.m.
    Status: Resolved
    Update: After continuing to monitor the Rivery EU console, we can now confirm that this incident is resolved. The Rivery EU console experienced a complete outage on 15-Apr-2024 from 15:38 until 16:59 UTC. Rivers that were scheduled during the window were not initiated. Any rivers that were in progress and did not complete before the outage window will have failed (but may show as still running in the UI). We suggest reviewing your scheduled rivers and either re-running the river if the updated data is needed ASAP or waiting for the next scheduled run to capture the missing data. We apologize for the disruption and our engineering team is performing a full root cause analysis to understand and prevent this issue from occurring in the future. If you have any questions, please contact our Support Team via Help --> Contact Support in the Rivery console.
  • Time: April 15, 2024, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the team is monitoring the results. The console, river runs and api are working as expected again. Any process that should be running at the incident's time was skipped and it is recommended to be run manually.
  • Time: April 15, 2024, 5:06 p.m.
    Status: Monitoring
    Update: We have deployed a fix and the EU console is back up. We are continuing to monitor and investigate the impacts of this outage.
  • Time: April 15, 2024, 4:51 p.m.
    Status: Identified
    Update: We identified the root cause of the incident and working to fix it as soon as possible. The incident affects all of the processes in EU console, including river runs, console, and the API.
  • Time: April 15, 2024, 4:24 p.m.
    Status: Investigating
    Update: It appears that the EU console for Rivery (https://eu-west-1.console.rivery.io/) is currently experiencing downtime. The team is aware of the issue and is actively investigating the cause. We are committed to providing updates as they progress in identifying and resolving the issue. Please stay tuned for further information.

Updates:

  • Time: April 15, 2024, 7:37 p.m.
    Status: Resolved
    Update: After continuing to monitor the Rivery EU console, we can now confirm that this incident is resolved. The Rivery EU console experienced a complete outage on 15-Apr-2024 from 15:38 until 16:59 UTC. Rivers that were scheduled during the window were not initiated. Any rivers that were in progress and did not complete before the outage window will have failed (but may show as still running in the UI). We suggest reviewing your scheduled rivers and either re-running the river if the updated data is needed ASAP or waiting for the next scheduled run to capture the missing data. We apologize for the disruption and our engineering team is performing a full root cause analysis to understand and prevent this issue from occurring in the future. If you have any questions, please contact our Support Team via Help --> Contact Support in the Rivery console.
  • Time: April 15, 2024, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the team is monitoring the results. The console, river runs and api are working as expected again. Any process that should be running at the incident's time was skipped and it is recommended to be run manually.
  • Time: April 15, 2024, 5:06 p.m.
    Status: Monitoring
    Update: We have deployed a fix and the EU console is back up. We are continuing to monitor and investigate the impacts of this outage.
  • Time: April 15, 2024, 4:51 p.m.
    Status: Identified
    Update: We identified the root cause of the incident and working to fix it as soon as possible. The incident affects all of the processes in EU console, including river runs, console, and the API.
  • Time: April 15, 2024, 4:24 p.m.
    Status: Investigating
    Update: It appears that the EU console for Rivery (https://eu-west-1.console.rivery.io/) is currently experiencing downtime. The team is aware of the issue and is actively investigating the cause. We are committed to providing updates as they progress in identifying and resolving the issue. Please stay tuned for further information.

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
How can I get notified if Rivery is down or experiencing an outage?
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