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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: 8 minutes ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: Jan. 18, 2024, 11:05 a.m.
    Status: Resolved
    Update: Jira has successfully implemented a fix and updated the incident status to monitoring. We have verified that Rivers with Jira as a source are now completing successfully. Thanks, Rivery Support Team
  • Time: Jan. 18, 2024, 9:14 a.m.
    Status: Monitoring
    Update: We are experiencing an issue with Rivers failing in Rivery when querying the Jira API. The error received is a Status 503 – Service Unavailable. The root cause of this problem has been identified as an incident on Jira, as reported on their status page: https://status.atlassian.com/ Current Status: 🛑 Error: Status 503 – Service Unavailable 🔍 Source: Jira API 📅 Incident Start Time: Jan 18, 2024 - 08:35 UTC What We're Doing: We continuously monitor the situation and will provide updates as new information becomes available. Next Steps: We will keep you informed about any developments via this status page. Once Jira services are restored and operational, we will update the Rivery status page accordingly. We appreciate your continued partnership as a valued customer. Rivery Support

Updates:

  • Time: Jan. 18, 2024, 11:05 a.m.
    Status: Resolved
    Update: Jira has successfully implemented a fix and updated the incident status to monitoring. We have verified that Rivers with Jira as a source are now completing successfully. Thanks, Rivery Support Team
  • Time: Jan. 18, 2024, 9:14 a.m.
    Status: Monitoring
    Update: We are experiencing an issue with Rivers failing in Rivery when querying the Jira API. The error received is a Status 503 – Service Unavailable. The root cause of this problem has been identified as an incident on Jira, as reported on their status page: https://status.atlassian.com/ Current Status: 🛑 Error: Status 503 – Service Unavailable 🔍 Source: Jira API 📅 Incident Start Time: Jan 18, 2024 - 08:35 UTC What We're Doing: We continuously monitor the situation and will provide updates as new information becomes available. Next Steps: We will keep you informed about any developments via this status page. Once Jira services are restored and operational, we will update the Rivery status page accordingly. We appreciate your continued partnership as a valued customer. Rivery Support

Updates:

  • Time: Jan. 3, 2024, 10:12 p.m.
    Status: Resolved
    Update: After further monitoring, we can confirm this incident is now resolved. Please note that the fields deprecated by Instagram will now return null values in your target table. Below is the list of now-deprecated metrics in each predefined report: Insights Account Lifetime - audience_gender_age_lifetime, audience_locale_lifetime, audience_country_lifetime, audience_city_lifetime Insights Media Image - engagement_lifetime Insights Media Story - exits_lifetime, taps_forward_lifetime, taps_back_lifetime Insights Media Carousel - all metrics starting with the prefix "carousel_" Insights Media All Medias - exits_lifetime, taps_forward_lifetime, taps_back_lifetime, engagement_lifetime, all metrics starting with the prefix "carousel_" Please reach out to our support team via the the Rivery Console (Help --> Contact Support) if you continue to experience any issues, and thank you for your patience as we worked to resolve this issue.
  • Time: Jan. 3, 2024, 9:10 p.m.
    Status: Monitoring
    Update: Our team has deployed a fix to resolve the error returned by several predefined report that contained deprecated metrics. All rivers utilizing this report should now run successfully - while no updates are needed, the deprecated fields will now return null values in your target table. Below is the list of now-deprecated metrics in each predefined report: Insights Account Lifetime - audience_gender_age_lifetime, audience_locale_lifetime, audience_country_lifetime, audience_city_lifetime Insights Media Image - engagement_lifetime Insights Media Story - exits_lifetime, taps_forward_lifetime, taps_back_lifetime Insights Media Carousel - all metrics starting with the prefix "carousel_" Insights Media All Medias - exits_lifetime, taps_forward_lifetime, taps_back_lifetime, engagement_lifetime, all metrics starting with the prefix "carousel_" We will continue to monitor Instagram rivers to confirm all functionality has been restored as expected. Please do not hesitate to reach out to our support team via the the Rivery Console (Help --> Contact Support) if you continue to experience any issues.
  • Time: Jan. 3, 2024, 7:41 p.m.
    Status: Identified
    Update: We have identified an issue with Instagram rivers that utilize the Instagram Media Story predefined report. The error returned is "Instagram Error: (#100) These metrics taps_forward, taps_back, exits are no longer supported on version v18+. For a list of alternative metrics, visit https://developers.facebook.com/docs/instagram-api/reference/ig-media/insights." This error appears to be connected to the recent API changes by Instagram that deprecated several metrics from this report. Our team is actively working to resolve this issue and we thank you for your patience.

Updates:

  • Time: Jan. 3, 2024, 10:12 p.m.
    Status: Resolved
    Update: After further monitoring, we can confirm this incident is now resolved. Please note that the fields deprecated by Instagram will now return null values in your target table. Below is the list of now-deprecated metrics in each predefined report: Insights Account Lifetime - audience_gender_age_lifetime, audience_locale_lifetime, audience_country_lifetime, audience_city_lifetime Insights Media Image - engagement_lifetime Insights Media Story - exits_lifetime, taps_forward_lifetime, taps_back_lifetime Insights Media Carousel - all metrics starting with the prefix "carousel_" Insights Media All Medias - exits_lifetime, taps_forward_lifetime, taps_back_lifetime, engagement_lifetime, all metrics starting with the prefix "carousel_" Please reach out to our support team via the the Rivery Console (Help --> Contact Support) if you continue to experience any issues, and thank you for your patience as we worked to resolve this issue.
  • Time: Jan. 3, 2024, 9:10 p.m.
    Status: Monitoring
    Update: Our team has deployed a fix to resolve the error returned by several predefined report that contained deprecated metrics. All rivers utilizing this report should now run successfully - while no updates are needed, the deprecated fields will now return null values in your target table. Below is the list of now-deprecated metrics in each predefined report: Insights Account Lifetime - audience_gender_age_lifetime, audience_locale_lifetime, audience_country_lifetime, audience_city_lifetime Insights Media Image - engagement_lifetime Insights Media Story - exits_lifetime, taps_forward_lifetime, taps_back_lifetime Insights Media Carousel - all metrics starting with the prefix "carousel_" Insights Media All Medias - exits_lifetime, taps_forward_lifetime, taps_back_lifetime, engagement_lifetime, all metrics starting with the prefix "carousel_" We will continue to monitor Instagram rivers to confirm all functionality has been restored as expected. Please do not hesitate to reach out to our support team via the the Rivery Console (Help --> Contact Support) if you continue to experience any issues.
  • Time: Jan. 3, 2024, 7:41 p.m.
    Status: Identified
    Update: We have identified an issue with Instagram rivers that utilize the Instagram Media Story predefined report. The error returned is "Instagram Error: (#100) These metrics taps_forward, taps_back, exits are no longer supported on version v18+. For a list of alternative metrics, visit https://developers.facebook.com/docs/instagram-api/reference/ig-media/insights." This error appears to be connected to the recent API changes by Instagram that deprecated several metrics from this report. Our team is actively working to resolve this issue and we thank you for your patience.

Updates:

  • Time: Dec. 28, 2023, 8:38 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 27, 2023, 10:31 p.m.
    Status: Monitoring
    Update: Our team has deployed and is monitoring a change to the Apple Search Ads integration with improved retry handling. Please try rerunning your rivers and let us know if you continue to see any issues. Thank you for your patience as we worked to resolve this issue.
  • Time: Dec. 27, 2023, 6 p.m.
    Status: Identified
    Update: Rivery has identified that the 404 errors are originating from the Apple Search Ads API due to an unknown API change on the Apple side. Since yesterday, a subset of river runs with Apple Search Ads as the source are failing with this 404 error but have been successful when manually rerun. Our engineering team is developing a workaround that builds this retry mechanism into the 404 error failure scenario and we will update as soon as it is live.
  • Time: Dec. 26, 2023, 8:03 p.m.
    Status: Investigating
    Update: Our monitoring system has identified issues with Apple Search Ads river, leading to the following error: Error: Parsing response failed with the message "Expecting value: line 1 column 1 (char 0)." Response received: <Response [404]> Impact: Users may encounter disruptions while attempting to retrieve data from Apple Search Ads. The error indicates a parsing failure, specifically linked to a 404 response from Apple Search Ads. Current Investigation: We are actively investigating this matter to identify the root cause.

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
How can I get notified if Rivery is down or experiencing an outage?
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