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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: 4 minutes ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: Dec. 28, 2023, 8:38 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 27, 2023, 10:31 p.m.
    Status: Monitoring
    Update: Our team has deployed and is monitoring a change to the Apple Search Ads integration with improved retry handling. Please try rerunning your rivers and let us know if you continue to see any issues. Thank you for your patience as we worked to resolve this issue.
  • Time: Dec. 27, 2023, 6 p.m.
    Status: Identified
    Update: Rivery has identified that the 404 errors are originating from the Apple Search Ads API due to an unknown API change on the Apple side. Since yesterday, a subset of river runs with Apple Search Ads as the source are failing with this 404 error but have been successful when manually rerun. Our engineering team is developing a workaround that builds this retry mechanism into the 404 error failure scenario and we will update as soon as it is live.
  • Time: Dec. 26, 2023, 8:03 p.m.
    Status: Investigating
    Update: Our monitoring system has identified issues with Apple Search Ads river, leading to the following error: Error: Parsing response failed with the message "Expecting value: line 1 column 1 (char 0)." Response received: <Response [404]> Impact: Users may encounter disruptions while attempting to retrieve data from Apple Search Ads. The error indicates a parsing failure, specifically linked to a 404 response from Apple Search Ads. Current Investigation: We are actively investigating this matter to identify the root cause.

Updates:

  • Time: Dec. 17, 2023, 12:51 p.m.
    Status: Resolved
    Update: Since Google deployed a fix over 2 hours ago, we have not experienced any errors in rivers execution. As a result, we consider this incident resolved and are closing it. Thank you for your understanding. Rivery Support
  • Time: Dec. 17, 2023, 12:51 p.m.
    Status: Resolved
    Update: Since Google deployed a fix over 2 hours ago, we have not experienced any errors in rivers execution. As a result, we consider this incident resolved and are closing it. Thank you for your understanding. Rivery Support
  • Time: Dec. 17, 2023, 10:59 a.m.
    Status: Monitoring
    Update: Update: Issue Resolution Google has implemented a fix to address the reported problem. Since the fix implementation, we have not observed any recurrence of the errors. Our team is actively monitoring the situation to ensure the stability and reliability of the data processing pipelines. We are committed to preventing any further failures and will continue to provide updates as needed. We appreciate your patience and understanding throughout this process. Thank you Rivery support Team
  • Time: Dec. 17, 2023, 10:59 a.m.
    Status: Monitoring
    Update: Update: Issue Resolution Google has implemented a fix to address the reported problem. Since the fix implementation, we have not observed any recurrence of the errors. Our team is actively monitoring the situation to ensure the stability and reliability of the data processing pipelines. We are committed to preventing any further failures and will continue to provide updates as needed. We appreciate your patience and understanding throughout this process. Thank you Rivery support Team
  • Time: Dec. 17, 2023, 7:50 a.m.
    Status: Identified
    Update: We received the following update from Google: The product team has rolled out a mitigation for the issue, and the rollout is currently in progress. The ETA for completion is roughly 6 hours from now. We will let you know as soon as the rollout is complete on this page. Thank you Rivery Support team
  • Time: Dec. 17, 2023, 7:50 a.m.
    Status: Identified
    Update: We received the following update from Google: The product team has rolled out a mitigation for the issue, and the rollout is currently in progress. The ETA for completion is roughly 6 hours from now. We will let you know as soon as the rollout is complete on this page. Thank you Rivery Support team
  • Time: Dec. 15, 2023, 3:35 p.m.
    Status: Identified
    Update: We have received confirmation from Google that the problem lies on their end. Google is actively investigating, and updates can be monitored on their status page : https://support.cloud.google.com/portal/system-status We will continue to monitor Google's status page, and will share update on any change we identify Thank you Rivery's support team
  • Time: Dec. 15, 2023, 1:43 p.m.
    Status: Investigating
    Update: Incident Summary: We are currently facing disruptions in our data processing pipelines, leading to failed rivers with Google BigQuery (BQ) as the target. The error message indicates a problem with uploading to Google Cloud Storage (GCS), specifically reporting an HttpError 503 "Service Unavailable" Impact: The issue is affecting multiple rivers with diverse sources, all directed towards BigQuery. Consequently, data processing and loading into BigQuery are currently impacted. Current Status: Our engineering team is actively investigating the root cause of this issue. We are diligently working to determine whether the problem originates from Rivery or is a result of a failure in Google Cloud Storage. We understand the critical nature of this problem and are committed to identifying and resolving the underlying issue. We apologize for any inconvenience caused by this disruption. Our team is dedicated to resolving the issue promptly. Thank you for your patience and understanding.
  • Time: Dec. 15, 2023, 1:43 p.m.
    Status: Investigating
    Update: Incident Summary: We are currently facing disruptions in our data processing pipelines, leading to failed rivers with Google BigQuery (BQ) as the target. The error message indicates a problem with uploading to Google Cloud Storage (GCS), specifically reporting an HttpError 503 "Service Unavailable" Impact: The issue is affecting multiple rivers with diverse sources, all directed towards BigQuery. Consequently, data processing and loading into BigQuery are currently impacted. Current Status: Our engineering team is actively investigating the root cause of this issue. We are diligently working to determine whether the problem originates from Rivery or is a result of a failure in Google Cloud Storage. We understand the critical nature of this problem and are committed to identifying and resolving the underlying issue. We apologize for any inconvenience caused by this disruption. Our team is dedicated to resolving the issue promptly. Thank you for your patience and understanding.

Updates:

  • Time: Dec. 6, 2023, 2:49 p.m.
    Status: Resolved
    Update: We experienced a disruption in Change Data Capture (CDC) rivers today due to recent enhancements. This led to the following error: "Feeder Problem: Error while getting log files from FileZone. Error: An error occurred (AccessDenied) when calling the ListObjectsV2 operation: Access Denied." Affected Sources: RDMS sources, including MySQL, PostgreSQL, MSSQL Incident Start: 10:18 UTC Incident Resolved: 14:00 UTC Resolution Steps: Our engineering team promptly identified and resolved the issue. All CDC rivers are now operational. If you encountered issues during the disruption, we recommend re-running the affected rivers to ensure data consistency. We appreciate your patience, and our team is here to assist with any further concerns. Thank you for your understanding. Rivery Support

Updates:

  • Time: Dec. 6, 2023, 2:49 p.m.
    Status: Resolved
    Update: We experienced a disruption in Change Data Capture (CDC) rivers today due to recent enhancements. This led to the following error: "Feeder Problem: Error while getting log files from FileZone. Error: An error occurred (AccessDenied) when calling the ListObjectsV2 operation: Access Denied." Affected Sources: RDMS sources, including MySQL, PostgreSQL, MSSQL Incident Start: 10:18 UTC Incident Resolved: 14:00 UTC Resolution Steps: Our engineering team promptly identified and resolved the issue. All CDC rivers are now operational. If you encountered issues during the disruption, we recommend re-running the affected rivers to ensure data consistency. We appreciate your patience, and our team is here to assist with any further concerns. Thank you for your understanding. Rivery Support

Updates:

  • Time: Nov. 28, 2023, 12:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 27, 2023, 11:04 p.m.
    Status: Monitoring
    Update: After further investigation, rivers with Snowflake as a target were intermittently hanging due to sporadic status check failures on a subset of compute instances. We replaced the hung instances, increased resources on these tasks, and made the necessary infrastructure adjustments to ensure successful river runs. We will continue to monitor the incident to make sure the issue does not reoccur. If your river is on a schedule, the next scheduled run of a hung river will properly capture data from the incomplete run. Alternatively, you can cancel and rerun the stalled river. Thank you for your patience as we worked to resolve this issue.
  • Time: Nov. 27, 2023, 9:50 p.m.
    Status: Investigating
    Update: Our engineering team is investigating an issue where rivers utilizing Snowflake as a target continue to run and hang on certain table loads. This is only impacting rivers in the US Rivery Console (console.rivery.io). We will update with additional information as soon as it is available - thank you for your patience.

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
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