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Is there an SalesRabbit outage?

SalesRabbit status: Systems Active

Last checked: 10 minutes ago

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SalesRabbit outages and incidents

Outage and incident data over the last 30 days for SalesRabbit.

There have been 1 outages or incidents for SalesRabbit in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SalesRabbit

Outlogger tracks the status of these components for Xero:

Auth0 User Authentication Active
Chat Active
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Active
Dropbox Sign, Fax, and Forms Document signing through Dropbox Sign and Fax Active
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Active
Dropbox Sign, Fax, and Forms Send signature requests Active
Learn Active
Digital Contracts Active
EU API Active
Integrations Active
Mobile Apps Active
Web EU Active
Batch Geocoding Active
DataGrid: Business Search Active
DataGrid: Residential Active
Digital Contracts Active
Integrations Active
Mobile Apps Active
US Public API Active
Web App Active
Component Status
Auth0 User Authentication Active
Chat Active
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Active
Dropbox Sign, Fax, and Forms Document signing through Dropbox Sign and Fax Active
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Active
Dropbox Sign, Fax, and Forms Send signature requests Active
Learn Active
Active
Digital Contracts Active
EU API Active
Integrations Active
Mobile Apps Active
Web EU Active
Active
Batch Geocoding Active
DataGrid: Business Search Active
DataGrid: Residential Active
Digital Contracts Active
Integrations Active
Mobile Apps Active
US Public API Active
Web App Active

Latest SalesRabbit outages and incidents.

View the latest incidents for SalesRabbit and check for official updates:

Updates:

  • Time: June 28, 2023, 9:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2023, 9:21 p.m.
    Status: Monitoring
    Update: We have experienced an issue with a database on our cloud provider and have restarted that server. After the restart, the system has resumed normal operation. We will monitor the database in question to determine if this was caused by our applications or if there was a hardware fault on our cloud provider systems.
  • Time: June 28, 2023, 9:04 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 28, 2023, 9 p.m.
    Status: Investigating
    Update: We are investigating an outage that is affecting a portion of our US clients.

Updates:

  • Time: June 28, 2023, 9:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2023, 9:21 p.m.
    Status: Monitoring
    Update: We have experienced an issue with a database on our cloud provider and have restarted that server. After the restart, the system has resumed normal operation. We will monitor the database in question to determine if this was caused by our applications or if there was a hardware fault on our cloud provider systems.
  • Time: June 28, 2023, 9:04 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 28, 2023, 9 p.m.
    Status: Investigating
    Update: We are investigating an outage that is affecting a portion of our US clients.

Updates:

  • Time: June 8, 2023, 8:50 p.m.
    Status: Postmortem
    Update: We wanted to inform you that at 8:42 AM MT, we received an alert regarding an issue in our system. After a thorough investigation, we discovered that our primary AWS account experienced difficulty in resolving IP addresses for certain databases and cache instances. This problem arose due to a missing configuration that prevented proper communication between our primary environment and the affected services. Upon Identifying this issue, we took immediate action to address this issue with AWS. Our team implemented the necessary changes to establish seamless communication between our primary environment and the affected services. Additionally, we have enabled verified DNS resolution across the connection to ensure smooth functioning when system components are restarted. If you have any further questions or concerns, please don't hesitate to contact our support team.
  • Time: June 8, 2023, 4:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 8, 2023, 3:47 p.m.
    Status: Monitoring
    Update: A network change to AWS caused an issue with our systems being able to communicate with the database. We have implemented a permanent workaround and are seeing systems come back online. We'll continue to monitor the situation.
  • Time: June 8, 2023, 3:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 8, 2023, 3:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 8, 2023, 8:50 p.m.
    Status: Postmortem
    Update: We wanted to inform you that at 8:42 AM MT, we received an alert regarding an issue in our system. After a thorough investigation, we discovered that our primary AWS account experienced difficulty in resolving IP addresses for certain databases and cache instances. This problem arose due to a missing configuration that prevented proper communication between our primary environment and the affected services. Upon Identifying this issue, we took immediate action to address this issue with AWS. Our team implemented the necessary changes to establish seamless communication between our primary environment and the affected services. Additionally, we have enabled verified DNS resolution across the connection to ensure smooth functioning when system components are restarted. If you have any further questions or concerns, please don't hesitate to contact our support team.
  • Time: June 8, 2023, 4:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 8, 2023, 3:47 p.m.
    Status: Monitoring
    Update: A network change to AWS caused an issue with our systems being able to communicate with the database. We have implemented a permanent workaround and are seeing systems come back online. We'll continue to monitor the situation.
  • Time: June 8, 2023, 3:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 8, 2023, 3:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 12, 2023, 2:53 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 11, 2023, 11:57 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 11, 2023, 11:31 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 11, 2023, 10:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 11, 2023, 9:09 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 11, 2023, 8:56 p.m.
    Status: Identified
    Update: We have an issue with our web app being overloaded right now for some accounts. We're working to increase resources to improve performance.

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Frequently Asked Questions - SalesRabbit

Is there a SalesRabbit outage?
The current status of SalesRabbit is: Systems Active
Where can I find the official status page of SalesRabbit?
The official status page for SalesRabbit is here
How can I get notified if SalesRabbit is down or experiencing an outage?
To get notified of any status changes to SalesRabbit, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SalesRabbit every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SalesRabbit do?
A platform designed for field sales teams, used by over 85K sales professionals to meet their needs.

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