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Is there an Salucro Healthcare Solutions outage?

Salucro Healthcare Solutions status: Systems Active

Last checked: a minute ago

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Salucro Healthcare Solutions outages and incidents

Outage and incident data over the last 30 days for Salucro Healthcare Solutions.

There have been 1 outages or incidents for Salucro Healthcare Solutions in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Salucro Healthcare Solutions

Outlogger tracks the status of these components for Xero:

ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Patient Portal Active
Provider Portal Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active
Component Status
Active
ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Active
Patient Portal Active
Provider Portal Active
Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active

Latest Salucro Healthcare Solutions outages and incidents.

View the latest incidents for Salucro Healthcare Solutions and check for official updates:

Updates:

  • Time: Dec. 16, 2021, 3:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 16, 2021, 3:54 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating the inability to process payments with the Provider Portal and IVR. We apologize for any inconvenience and will provide another update shortly. Impact: Unable to process payments via provider portal and IVR Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore functionality. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Dec. 16, 2021, 3:27 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating a connectivity issue between AWS and Salucro. We apologize for any inconvenience and will provide another update shortly. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: Dec. 15, 2021, 4:28 p.m.
    Status: Resolved
    Update: Area Affected: Provider Portal, SFTP Connectivity with our cloud service provider, Amazon Web Services (AWS), is restored. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Dec. 15, 2021, 4:12 p.m.
    Status: Identified
    Update: Area Affected: Provider Portal, SFTP Issue: Our cloud service provider, Amazon Web Services (AWS), is experiencing issues across multiple availability zones. Impact: Currently some users are unable to access or log into the Provider Portal. Actions Taken to Restore Service: Salucro technicians are actively working with AWS and monitoring AWS issue resolution to restore functionality to Provider Portal and SFTP. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Dec. 15, 2021, 3:55 p.m.
    Status: Investigating
    Update: Area Affected: Provider Portal, SFTP Issue: We are currently investigating issues with the Provider Portal and SFTP. Impact: Currently some users are unable to access or log into the Provider Portal and/or the SFTP. Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore functionality to the Provider Portal and SFTP. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: Sept. 28, 2021, 1:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2021, 8:06 p.m.
    Status: Identified
    Update: Additional information has come to light regarding the specific nature of the issue: One of the largest telecom providers in North America is experiencing intermittent service interruptions that are widespread and far-reaching. The interruptions are impacting higher level service providers, the telecom industry is experiencing the overall impact.
  • Time: Sept. 27, 2021, 6:55 p.m.
    Status: Identified
    Update: Area Affected: IVR Service Issue: Salucro Technicians has identified an external vendor, Plum IVR Services, is currently experiencing a network issue which is impacting the ability for some patient’s to process payments through the IVR. Actions Taken to Restore Service: Salucro technicians are actively working with Plum Services to restore functionality. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: Sept. 3, 2021, 3:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2021, 2:58 p.m.
    Status: Monitoring
    Update: At this time Salucro Technicians believe to have resolved the issue and are monitoring to verify no other issues arise.
  • Time: Sept. 3, 2021, 2:01 p.m.
    Status: Investigating
    Update: Area Affected: Provider Portal Issue: Some clients are experiencing "Reconnecting to Server Error" when trying to take payments in the Provider Portal. We apologize for any inconvenience and will provide another update shortly. Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore functionality. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: Aug. 31, 2021, 11:28 p.m.
    Status: Resolved
    Update: At this time Salucro Technicians and AWS have resolved the network latency. All systems are now functional. Thank you for your patience while we resolved this matter.
  • Time: Aug. 31, 2021, 11:02 p.m.
    Status: Monitoring
    Update: Salucro technical services is actively working the AWS (Amazon Web Services) to determine alternative solutions to the network latency. We will continue to update as additional information becomes available.
  • Time: Aug. 31, 2021, 9:18 p.m.
    Status: Monitoring
    Update: Salucro technical services is continuing to monitor the AWS (Amazon Web Services) network latency. We will continue to update as additional information becomes available.
  • Time: Aug. 31, 2021, 7:51 p.m.
    Status: Identified
    Update: Issue: Salucro technical services has identified an external vendor, AWS (Amazon Web Services), is currently experiencing a network issue which is impacting multiple applications. Impact: Some users are reporting intermittent slowness and inconsistent errors when processing payments. Actions Taken to Restore Service: Salucro technicians are actively working with AWS researching the issue to restore functionality. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

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Frequently Asked Questions - Salucro Healthcare Solutions

Is there a Salucro Healthcare Solutions outage?
The current status of Salucro Healthcare Solutions is: Systems Active
Where can I find the official status page of Salucro Healthcare Solutions?
The official status page for Salucro Healthcare Solutions is here
How can I get notified if Salucro Healthcare Solutions is down or experiencing an outage?
To get notified of any status changes to Salucro Healthcare Solutions, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Salucro Healthcare Solutions every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Salucro Healthcare Solutions do?
Salucro provides healthcare providers, patients, and third-party collection agencies with cohesive payment experiences through online bill pay solutions and payment integrations.

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