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Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: a minute ago

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SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 12 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: July 18, 2024, 9:29 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns when impersonating a Subuser has been resolved. All services are now operating normally at this time.
  • Time: July 18, 2024, 8:52 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 18, 2024, 8:36 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 18, 2024, 8:27 p.m.
    Status: Investigating
    Update: Starting around 12:50 PM Pacific Time on July 18th, 2024, our engineers began investigating an issue with Legacy Marketing campaigns when impersonating a Subuser. Users may experience incorrect information displaying when impersonating a subuser and accessing Legacy Marketing Campaigns. This includes, but is not limited to, contact counts, campaign statistics, and other information shown within the feature. This does not impact mail send. Legacy Marketing Campaigns displays correctly when logging in directly as a subuser. We will provide another update in one hour or as soon as more information becomes available.

Updates:

  • Time: July 18, 2024, 9:29 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns when impersonating a Subuser has been resolved. All services are now operating normally at this time.
  • Time: July 18, 2024, 8:52 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 18, 2024, 8:36 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 18, 2024, 8:27 p.m.
    Status: Investigating
    Update: Starting around 12:50 PM Pacific Time on July 18th, 2024, our engineers began investigating an issue with Legacy Marketing campaigns when impersonating a Subuser. Users may experience incorrect information displaying when impersonating a subuser and accessing Legacy Marketing Campaigns. This includes, but is not limited to, contact counts, campaign statistics, and other information shown within the feature. This does not impact mail send. Legacy Marketing Campaigns displays correctly when logging in directly as a subuser. We will provide another update in one hour or as soon as more information becomes available.

Updates:

  • Time: July 3, 2024, 11:03 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with SSL Links has been resolved. All services are now operating normally at this time.
  • Time: July 3, 2024, 11:03 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with SSL Links has been resolved. All services are now operating normally at this time.
  • Time: July 3, 2024, 10:24 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. Users previously experiencing SSL link issues should no longer be experiencing issues with SSL links. We will provide another update in one hour or as soon as more information becomes available.
  • Time: July 3, 2024, 10:24 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. Users previously experiencing SSL link issues should no longer be experiencing issues with SSL links. We will provide another update in one hour or as soon as more information becomes available.
  • Time: July 3, 2024, 8:17 p.m.
    Status: Identified
    Update: Our team is continuing to work towards a fix. You can expect an update in four hours or sooner if new information is available.
  • Time: July 3, 2024, 8:17 p.m.
    Status: Identified
    Update: Our team is continuing to work towards a fix. You can expect an update in four hours or sooner if new information is available.
  • Time: July 3, 2024, 6:38 p.m.
    Status: Identified
    Update: As of July 3 - 11:30am PDT our engineering team has identified the issue and is continuing to work towards a fix. You can expect an update in two hours or sooner if new information is available.
  • Time: July 3, 2024, 6:38 p.m.
    Status: Identified
    Update: As of July 3 - 11:30am PDT our engineering team has identified the issue and is continuing to work towards a fix. You can expect an update in two hours or sooner if new information is available.
  • Time: July 3, 2024, 4:36 p.m.
    Status: Identified
    Update: As of July 3 - 9:30am PDT our engineering team has identified the issue and is working towards a fix. You can expect an update in two hours or sooner if new information is available.
  • Time: July 3, 2024, 4:36 p.m.
    Status: Identified
    Update: As of July 3 - 9:30am PDT our engineering team has identified the issue and is working towards a fix. You can expect an update in two hours or sooner if new information is available.
  • Time: July 3, 2024, 3:14 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 3, 2024, 3:14 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 3, 2024, 2:34 p.m.
    Status: Monitoring
    Update: Our engineering team has implemented a fix and is continuing to monitor the issue
  • Time: July 3, 2024, 2:34 p.m.
    Status: Monitoring
    Update: Our engineering team has implemented a fix and is continuing to monitor the issue
  • Time: July 3, 2024, 11:52 a.m.
    Status: Identified
    Update: Our Engineers are working towards a fix. We will provide another update as soon as more information becomes available.
  • Time: July 3, 2024, 8:30 a.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working towards a fix. We will provide another update as soon as more information becomes available.
  • Time: July 3, 2024, 8:30 a.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working towards a fix. We will provide another update as soon as more information becomes available.
  • Time: July 3, 2024, 1:56 a.m.
    Status: Investigating
    Update: As of today July 2nd, 2024 we continue to investigate the incident of click tracking certificate issues for a subset of customers who enabled SSL click tracking and sent mailsend requests between 9:30 AM PT and 3:50 PM PT on June 27th, 2024. This does not impact mail sending. Our engineering team is actively investigating the root cause of the SSL certificate issues affecting click tracking. We will provide another update as soon as more information becomes available.
  • Time: July 3, 2024, 1:56 a.m.
    Status: Investigating
    Update: As of today July 2nd, 2024 we continue to investigate the incident of click tracking certificate issues for a subset of customers who enabled SSL click tracking and sent mailsend requests between 9:30 AM PT and 3:50 PM PT on June 27th, 2024. This does not impact mail sending. Our engineering team is actively investigating the root cause of the SSL certificate issues affecting click tracking. We will provide another update as soon as more information becomes available.

Updates:

  • Time: July 1, 2024, 5:26 p.m.
    Status: Resolved
    Update: Our engineers have investigated and resolved the issues with emails being marked as invalid and dropped for valid domains. Starting some time during June 27th to July 1st around 10:00 AM PST, customers experienced issues sending to a few domains where emails were incorrectly dropped and marked as invalid. The issue has been resolved and all impacted services are operating normally.

Updates:

  • Time: July 1, 2024, 5:26 p.m.
    Status: Resolved
    Update: Our engineers have investigated and resolved the issues with emails being marked as invalid and dropped for valid domains. Starting some time during June 27th to July 1st around 10:00 AM PST, customers experienced issues sending to a few domains where emails were incorrectly dropped and marked as invalid. The issue has been resolved and all impacted services are operating normally.

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Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

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