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Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: 6 minutes ago

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SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 11 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: April 18, 2024, 10:12 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix to Teammates and confirmed the issue has been resolved for future Teammate creation and invitations. All services are now operating normally at this time.
  • Time: April 18, 2024, 9:42 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix for Teammates and Teammate invitations affected by this incident issue and we are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 18, 2024, 8:46 p.m.
    Status: Identified
    Update: Although our engineers have identified the problem, a fix is still being explored at this time. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 18, 2024, 7:46 p.m.
    Status: Identified
    Update: Our engineers have identified why new Teammate invitations are being sent but do not allow creation of new Teammates linked to those same triggered invitations. Our team is continuing to work toward a fix to allow for proper creation of teammates and to avoid this issue from occurring. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 18, 2024, 7:19 p.m.
    Status: Investigating
    Update: Starting around 11:55 AM PT, our engineers began investigating an issue with Twilio SendGrid Teammate creation. Some users will experience errors in the SendGrid web user interface when creating new teammates and be unable to do so. This issue does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: April 18, 2024, 10:12 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix to Teammates and confirmed the issue has been resolved for future Teammate creation and invitations. All services are now operating normally at this time.
  • Time: April 18, 2024, 9:42 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix for Teammates and Teammate invitations affected by this incident issue and we are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 18, 2024, 8:46 p.m.
    Status: Identified
    Update: Although our engineers have identified the problem, a fix is still being explored at this time. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 18, 2024, 7:46 p.m.
    Status: Identified
    Update: Our engineers have identified why new Teammate invitations are being sent but do not allow creation of new Teammates linked to those same triggered invitations. Our team is continuing to work toward a fix to allow for proper creation of teammates and to avoid this issue from occurring. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 18, 2024, 7:19 p.m.
    Status: Investigating
    Update: Starting around 11:55 AM PT, our engineers began investigating an issue with Twilio SendGrid Teammate creation. Some users will experience errors in the SendGrid web user interface when creating new teammates and be unable to do so. This issue does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: April 18, 2024, 5:58 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with test feature has been resolved. All services are now operating normally at this time.
  • Time: April 18, 2024, 5:36 a.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 18, 2024, 4:26 a.m.
    Status: Identified
    Update: We have identified the primary cause, taken remediating action and are beginning to see recovery from this incident. We expect to provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 18, 2024, 4:02 a.m.
    Status: Investigating
    Update: Starting around 12:20 AM UTC on 18th April 2024, our engineers have began investigating an issue with test feature in Legacy Campaigns. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: April 18, 2024, 5:58 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with test feature has been resolved. All services are now operating normally at this time.
  • Time: April 18, 2024, 5:36 a.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 18, 2024, 4:26 a.m.
    Status: Identified
    Update: We have identified the primary cause, taken remediating action and are beginning to see recovery from this incident. We expect to provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 18, 2024, 4:02 a.m.
    Status: Investigating
    Update: Starting around 12:20 AM UTC on 18th April 2024, our engineers have began investigating an issue with test feature in Legacy Campaigns. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: April 15, 2024, 10:19 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.
  • Time: April 15, 2024, 9:46 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour as soon as more information becomes available.
  • Time: April 15, 2024, 9:29 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available
  • Time: April 15, 2024, 8:33 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 15, 2024, 8:04 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are working toward a fix.  We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 15, 2024, 7:43 p.m.
    Status: Investigating
    Update: Starting around 12:21PM PT on April 15th, our engineers began investigating an issue where a certain subset of Marketing Campaign users are unable to create or send Single Sends. The contacts page also does not load and users can experience errors. This does impact the Contacts List API. This does not impact API mail send.  We will provide another update in 1 hour or as soon as more information becomes available.

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Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

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