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Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: 4 minutes ago

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SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 11 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: April 3, 2024, 12:30 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with the Contact Count Not Updating after Contacts are Uploaded on New Marketing Campaigns has been resolved. All services are now operating normally at this time.
  • Time: April 2, 2024, 11:53 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 2, 2024, 11:53 p.m.
    Status: Identified
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 2, 2024, 11:31 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a permanent fix for this issue. We will provide another update in 4 hours or as soon as more information becomes available.
  • Time: April 2, 2024, 7:30 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a permanent fix for this issue. We will provide another update in 4 hours or as soon as more information becomes available. Thank you for your patience.
  • Time: April 2, 2024, 5:30 p.m.
    Status: Identified
    Update: Our engineers are working towards a short term solution to mitigate delays in contact count updates and are also investigating some long term solutions. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: April 2, 2024, 4:30 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a fix for this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 2, 2024, 3:30 p.m.
    Status: Identified
    Update: Our engineers have identified the root cause of the issue and continue testing possible fixes. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. Mail Send is not affected. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 2:30 p.m.
    Status: Investigating
    Update: Our engineers are verifying the possible fixes to resolve the current issue affecting the contacts counter for Marketing customers. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. Mail Send is not affected. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 1:31 p.m.
    Status: Investigating
    Update: Our engineers are investigating and continuing to work towards a fix for this issue. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 11:21 a.m.
    Status: Investigating
    Update: Our engineers are continuing to work towards a fix for this issue. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 10:08 a.m.
    Status: Investigating
    Update: Our engineers began investigating a reoccurrence of the issue with contact counts not being updated with recently updated lists on new marketing campaigns. This issue is noticeable once the contacts are successfully uploaded onto a list via New Marketing campaigns. The contacts will be available to customers for use, however customers may notice a delay of the count being updated as engineering is working towards implementing a fix. Mail Send is not impacted. We will provide another update in an hour, or as soon as more information becomes available

Updates:

  • Time: April 3, 2024, 12:30 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with the Contact Count Not Updating after Contacts are Uploaded on New Marketing Campaigns has been resolved. All services are now operating normally at this time.
  • Time: April 2, 2024, 11:53 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 2, 2024, 11:53 p.m.
    Status: Identified
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 2, 2024, 11:31 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a permanent fix for this issue. We will provide another update in 4 hours or as soon as more information becomes available.
  • Time: April 2, 2024, 7:30 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a permanent fix for this issue. We will provide another update in 4 hours or as soon as more information becomes available. Thank you for your patience.
  • Time: April 2, 2024, 5:30 p.m.
    Status: Identified
    Update: Our engineers are working towards a short term solution to mitigate delays in contact count updates and are also investigating some long term solutions. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: April 2, 2024, 4:30 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a fix for this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: April 2, 2024, 3:30 p.m.
    Status: Identified
    Update: Our engineers have identified the root cause of the issue and continue testing possible fixes. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. Mail Send is not affected. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 2:30 p.m.
    Status: Investigating
    Update: Our engineers are verifying the possible fixes to resolve the current issue affecting the contacts counter for Marketing customers. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. Mail Send is not affected. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 1:31 p.m.
    Status: Investigating
    Update: Our engineers are investigating and continuing to work towards a fix for this issue. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 11:21 a.m.
    Status: Investigating
    Update: Our engineers are continuing to work towards a fix for this issue. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 2, 2024, 10:08 a.m.
    Status: Investigating
    Update: Our engineers began investigating a reoccurrence of the issue with contact counts not being updated with recently updated lists on new marketing campaigns. This issue is noticeable once the contacts are successfully uploaded onto a list via New Marketing campaigns. The contacts will be available to customers for use, however customers may notice a delay of the count being updated as engineering is working towards implementing a fix. Mail Send is not impacted. We will provide another update in an hour, or as soon as more information becomes available

Updates:

  • Time: April 2, 2024, 7:14 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with making plan changes has been resolved. All services are now operating normally at this time.
  • Time: April 1, 2024, 8:30 p.m.
    Status: Monitoring
    Update: Our engineers have monitored the fix and confirmed the issue with making plan changes has been resolved. All services are now operating normally at this time.
  • Time: April 1, 2024, 7:47 p.m.
    Status: Monitoring
    Update: Our engineers have deployed a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
  • Time: April 1, 2024, 6:04 p.m.
    Status: Identified
    Update: Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in hour or as soon as more information becomes available.
  • Time: April 1, 2024, 4:13 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are continuing to work toward a fix. We will provide another update in hour or as soon as more information becomes available.
  • Time: April 1, 2024, 3:10 p.m.
    Status: Identified
    Update: Starting around 12:05 AM PST on April 1st, our engineers began investigating an issue for users unable to make changes on their plans. Any customers who want to upgrade to Pro, or with a Pro email API plan will not be able to make changes. When upgrading the plan, users may encounter an issue saying "We're sorry, something went wrong. Please contact support." A fix should be applied soon. Mail Send is not impacted. We will provide another update in an hour, or as soon as more information becomes available.

Updates:

  • Time: April 2, 2024, 7:14 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with making plan changes has been resolved. All services are now operating normally at this time.
  • Time: April 1, 2024, 8:30 p.m.
    Status: Monitoring
    Update: Our engineers have monitored the fix and confirmed the issue with making plan changes has been resolved. All services are now operating normally at this time.
  • Time: April 1, 2024, 7:47 p.m.
    Status: Monitoring
    Update: Our engineers have deployed a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
  • Time: April 1, 2024, 6:04 p.m.
    Status: Identified
    Update: Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in hour or as soon as more information becomes available.
  • Time: April 1, 2024, 4:13 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are continuing to work toward a fix. We will provide another update in hour or as soon as more information becomes available.
  • Time: April 1, 2024, 3:10 p.m.
    Status: Identified
    Update: Starting around 12:05 AM PST on April 1st, our engineers began investigating an issue for users unable to make changes on their plans. Any customers who want to upgrade to Pro, or with a Pro email API plan will not be able to make changes. When upgrading the plan, users may encounter an issue saying "We're sorry, something went wrong. Please contact support." A fix should be applied soon. Mail Send is not impacted. We will provide another update in an hour, or as soon as more information becomes available.

Updates:

  • Time: April 1, 2024, 4:42 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed that Marketing Campaigns Contact count values are now reflecting as expected. Customers should see the correct contact count values reflected within their accounts, and all services are operating as epected.
  • Time: April 1, 2024, 4:42 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed that Marketing Campaigns Contact count values are now reflecting as expected. Customers should see the correct contact count values reflected within their accounts, and all services are operating as epected.
  • Time: April 1, 2024, 4:11 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. Customers should see contact counts begin reflecting as expected. We'll continue to monitor and provide an update within the next hour.
  • Time: April 1, 2024, 4:11 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. Customers should see contact counts begin reflecting as expected. We'll continue to monitor and provide an update within the next hour.
  • Time: April 1, 2024, 4 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a fix for this issue. At this time, customers may still see erroneous contact counts reflected. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 1, 2024, 4 p.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a fix for this issue. At this time, customers may still see erroneous contact counts reflected. We will provide another update within an hour or as soon as more information becomes available.
  • Time: April 1, 2024, 3 p.m.
    Status: Identified
    Update: Our engineers have identified the issue causing contact uploads to not reflect in contact counts. We are working towards a fix and will provide another update within an hour or sooner if more information becomes available.
  • Time: April 1, 2024, 3 p.m.
    Status: Identified
    Update: Our engineers have identified the issue causing contact uploads to not reflect in contact counts. We are working towards a fix and will provide another update within an hour or sooner if more information becomes available.
  • Time: April 1, 2024, 1:51 p.m.
    Status: Investigating
    Update: Our engineering team is still investigating the system performance of contact credit count for New Marketing Campaigns. Mail Send is not affected, and credits are being uploaded correctly. We will keep investigating and provide a new update as soon as it is available.
  • Time: April 1, 2024, 1:51 p.m.
    Status: Investigating
    Update: Our engineering team is still investigating the system performance of contact credit count for New Marketing Campaigns. Mail Send is not affected, and credits are being uploaded correctly. We will keep investigating and provide a new update as soon as it is available.
  • Time: April 1, 2024, 11:57 a.m.
    Status: Investigating
    Update: Starting around 15:30 hrs PDT on March 31st, our engineers began investigating an issue with contact counts not being updated with recently updated lists on new marketing campaigns(TNE). This issue is noticeable once the contacts are successfully uploaded onto a list via New Marketing campaigns. The contacts will be available to customers for use however customers may notice a delay of the count being updated as a workaround to update the contact count is being currently implemented. Mail Send is not impacted. We will provide another update in an hour, or as soon as more information becomes available.
  • Time: April 1, 2024, 11:57 a.m.
    Status: Investigating
    Update: Starting around 15:30 hrs PDT on March 31st, our engineers began investigating an issue with contact counts not being updated with recently updated lists on new marketing campaigns(TNE). This issue is noticeable once the contacts are successfully uploaded onto a list via New Marketing campaigns. The contacts will be available to customers for use however customers may notice a delay of the count being updated as a workaround to update the contact count is being currently implemented. Mail Send is not impacted. We will provide another update in an hour, or as soon as more information becomes available.

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Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

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