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Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: 54 seconds ago

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SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 12 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: Oct. 18, 2024, 9:48 p.m.
    Status: Resolved
    Update: Our engineers have investigated and resolved the issues with Mail send Delays and API Call Errors. From 1:18 PM Pacific Time to 1:28 PM Pacific Time on Friday, October 18th, customers may have experienced delays in mail sending and issues with API calls causing errors. The issue has been resolved and all impacted services are operating normally.

Updates:

  • Time: Oct. 18, 2024, 8:25 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with signup failures has been resolved. All services are now operating normally at this time.
  • Time: Oct. 18, 2024, 4:14 p.m.
    Status: Monitoring
    Update: Our engineers are still monitoring system performance and no further updates are available at the moment to provide. We will provide more updates within the next hours or as soon as more info becomes available
  • Time: Oct. 18, 2024, 2:57 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
  • Time: Oct. 18, 2024, 2:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 18, 2024, 1:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 18, 2024, 1:41 p.m.
    Status: Investigating
    Update: Starting around 4:40 am PDT on 10/18/2024, we started observing some user signup failures. Engineering teams are triaging the impact. This does not affect mail send. We will provide another update in an hour, or as soon as updates become available.

Updates:

  • Time: Oct. 14, 2024, 4:52 p.m.
    Status: Resolved
    Update: We experienced a temporary outage today, affecting access to www.sendgrid.com from 8:03 AM PDT to 8:16 AM PDT. During this period, customers may have encountered difficulties connecting to the site. Please note that this issue did not impact access to the console or API. We apologize for any inconvenience and appreciate your understanding.

Updates:

  • Time: Oct. 12, 2024, 6:48 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
  • Time: Oct. 12, 2024, 6:18 a.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
  • Time: Oct. 12, 2024, 5:50 a.m.
    Status: Identified
    Update: Our engineers identified the root cause of the errors and are working towards deploying a fix. We will provide another update in 30 min or as soon as more information becomes available.
  • Time: Oct. 12, 2024, 4:56 a.m.
    Status: Investigating
    Update: Starting at approximately 2 PM PST, our engineering team began investigating delays in contact ingestion for new marketing campaigns affecting a subset of customers. We will provide another update within the next hour or sooner if more information becomes available.

Updates:

  • Time: Sept. 26, 2024, 8:33 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with teammates during the previous database interruption has been resolved. All services are now operating normally at this time.
  • Time: Sept. 26, 2024, 6:31 p.m.
    Status: Monitoring
    Update: As of 11:15am PST, SendGrid engineers are aware that a small group of ~250 users who created teammates during the previous database interruption that are still delayed. We have identified the users and will run updates to ensure that all teammates are created correctly. You do not need to take any action at this time. For all other users, all systems are currently working as expected, this is only for some previously created users. We will provide an update in two hours or once we have more details.

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Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

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