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Is there an SendGrid outage?

SendGrid status: Systems Active

Last checked: 15 seconds ago

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SendGrid outages and incidents

Outage and incident data over the last 30 days for SendGrid.

There have been 12 outages or incidents for SendGrid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SendGrid

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
API v2 Active
API v3 Active
SMTP Active
Marketing Campaigns Active
Event Webhook Active
Parse API Active
Component Status
API Active
Billing Active
Email Activity Active
Legacy Marketing Campaigns Active
Partners Active
Statistics Active
Website Active
Active
API v2 Active
API v3 Active
SMTP Active
Active
Marketing Campaigns Active
Active
Event Webhook Active
Parse API Active

Latest SendGrid outages and incidents.

View the latest incidents for SendGrid and check for official updates:

Updates:

  • Time: Sept. 4, 2024, 9:38 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with billing functionality has been resolved. All services are now operating normally at this time.
  • Time: Sept. 4, 2024, 9:09 p.m.
    Status: Monitoring
    Update: Our teams are continuing to monitor system performance and the third party fix. We will provide another update in one hour or as soon as more information becomes available.
  • Time: Sept. 4, 2024, 8:16 p.m.
    Status: Monitoring
    Update: As of 12:41 PM PDT on 9/4/2024, the third party involved in this incident has notified that a fix deployment has been made they are monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
  • Time: Sept. 4, 2024, 7:18 p.m.
    Status: Investigating
    Update: Due to a third party provider incident, the SendGrid platform is experiencing an issue in billing functionality as of 11:25AM PDT on 9/4/2024. Users may experience intermittent Internal 500 errors when attempting to upgrade or downgrade plans, and inability to access the billing page via the user interface. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: Sept. 2, 2024, 4:22 p.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with email sends has been resolved. All services are now operating normally at this time.
  • Time: Sept. 2, 2024, 4:05 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 2, 2024, 2:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 2, 2024, 2:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 2, 2024, 1:40 p.m.
    Status: Investigating
    Update: Starting around 6:15 AM PT, our began receiving reports regarding issues with mail send delays. Customers may receive 5xx errors or Internal Server Errors when attempting to send mail via API call or through SMTP. Customers may notice mail send delays. We will provide updates in the next 1 hour or sooner as they become available.

Updates:

  • Time: Sept. 2, 2024, 7:42 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the login issue has been resolved. All services are now operating normally at this time.
  • Time: Sept. 2, 2024, 7:28 a.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring, while users will be able to login to the SendGrid account. We will provide another update in hour or as soon as more information becomes available.
  • Time: Sept. 2, 2024, 6:37 a.m.
    Status: Identified
    Update: Our engineers identified the issue and are working towards a fix. We will provide another update very soon as more information becomes available.
  • Time: Sept. 2, 2024, 4:43 a.m.
    Status: Identified
    Update: Our engineers identified the issue at 21:30 Pacific Time (PT) and are working toward a fix. We will provide another update very soon as more information becomes available.
  • Time: Sept. 2, 2024, 4:32 a.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting the ability of some users to log into their SendGrid accounts. Impacted users may encounter a "Failed to Fetch" error message when attempting to log in. Please note that this issue does not affect email sending, and your outgoing mail will continue to function as expected. Our engineering team is actively working to resolve this problem. We will provide an update within the next hour or sooner if more information becomes available.

Updates:

  • Time: Aug. 29, 2024, 10:45 a.m.
    Status: Resolved
    Update: Our engineers have monitored the fix and confirmed the issue with click tracking and Single Sends has been resolved. All services are now operating normally at this time.
  • Time: Aug. 29, 2024, 10:40 a.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in hour or as soon as more information becomes available.
  • Time: Aug. 29, 2024, 10:39 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 29, 2024, 10:32 a.m.
    Status: Identified
    Update: Due to incident with third-party vendors, between 1:40 AM Pacific Time and 2:50 AM Pacific Time on 29th Aug 2024, our engineers began investigating an issue with click tracking and Single Sends. Users may experience delays with click tracking events being updated and issues with Single Sends. This does/does not impact mail send.  Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

Updates:

  • Time: Aug. 28, 2024, 8:19 p.m.
    Status: Resolved
    Update: On 8/28/24, some customers were sent emails that incorrect stated usage was over the daily limit and in some cases over 100% of the daily limit. We identified the cause of the issue and have corrected it so future usage alerts will be correct. No emails were sent in error from impacted accounts, and emails can still be sent as long as the account is under its daily/ monthly limit.

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Frequently Asked Questions - SendGrid

Is there a SendGrid outage?
The current status of SendGrid is: Systems Active
Where can I find the official status page of SendGrid?
The official status page for SendGrid is here
How can I get notified if SendGrid is down or experiencing an outage?
To get notified of any status changes to SendGrid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SendGrid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SendGrid do?
Utilize SendGrid's email API and marketing platform to send emails at scale, trusted by senders to deliver over 148 billion emails monthly.

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