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Is there an Sense outage?

Sense status: Systems Active

Last checked: a minute ago

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Sense outages and incidents

Outage and incident data over the last 30 days for Sense.

There have been 0 outages or incidents for Sense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sense

Outlogger tracks the status of these components for Xero:

Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Sense Chatbot Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active
Component Status
Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Active
Sense Chatbot Active
Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active

Latest Sense outages and incidents.

View the latest incidents for Sense and check for official updates:

Updates:

  • Time: Aug. 15, 2022, 10:08 p.m.
    Status: Resolved
    Update: Our downstream carriers have confirmed that we are seeing blocks decrease and the remaining affected numbers will need to be handled on a case by case basis. We are seeing average deliverability across active users, and will continue to update any user still affected on their Sense Support Ticket. Please continue to work with our team on your Sense Support ticket if you are still seeing issues. If new issues arise, please file a new ticket at https://support.sensehq.co/hc/en-us/requests/new. We’ll continue to monitor and review each report on a case by case basis, and continue to provide updates from our findings.
  • Time: Aug. 15, 2022, 7:06 p.m.
    Status: Monitoring
    Update: Thank you for your patience as we investigated and worked with our downstream carriers for all numbers affected by blocking from AT&T recipients. We have seen a significant decrease in filtering across the board and are continuing to monitor. We have confirmed majority of these were able to be overturned by our downstream carriers, but will need further information from those that are still showing a block reported on their number. We will treat these on a case by case basis Please continue to work with our team on your Sense Support ticket if you are still seeing issues. If new issues arise, please file a new ticket at https://support.sensehq.co/hc/en-us/requests/new. We’ll continue to monitor and review each report on a case by case basis, and continue to provide updates from our findings.
  • Time: Aug. 15, 2022, 2:34 p.m.
    Status: Identified
    Update: Our team is continuing to work with our downstream carriers to reduce the numbers that are being filtered by AT&T recipients. As we continue to see improvements, we are still working to have the rest corrected. We’ll continue to follow up with information throughout the day
  • Time: Aug. 12, 2022, 9:17 p.m.
    Status: Identified
    Update: As we continue to follow up with our downstream partner. We will provide another update first thing Monday morning or as soon as new information is available
  • Time: Aug. 12, 2022, 4:28 p.m.
    Status: Identified
    Update: We are working with our downstream carriers to have this fixed at the earliest. We have identified the cause and doing everything we can to expedite this issue. We regret the inconvenience caused.
  • Time: Aug. 11, 2022, 11 p.m.
    Status: Identified
    Update: Thank you for patience as we continue to work with our vendor to remove any remaining blocks for AT&T recipients. We are continuing to see a decrease in blocks, but are actively working to have the remaining removed. We’ll continue to provide updates tomorrow or as new information becomes available
  • Time: Aug. 11, 2022, 7:01 p.m.
    Status: Identified
    Update: Our vendors are still working diligently with our downstream carriers to release any number that may be blocked. As we do see a decrease in these blocks, we are still ensuring all affected numbers are being looked at. We’ll provide more updates in 4 hours or as more information becomes available
  • Time: Aug. 11, 2022, 2 p.m.
    Status: Identified
    Update: Our downstream carriers are continuing to work through our designated escalations paths to find out more information on what caused the increase in filtering with AT&T A2P Routes. We are seeing numbers being unblocked continuously, and will further push for all numbers affected. We’ll continue to provide updates today as we receive more information
  • Time: Aug. 11, 2022, midnight
    Status: Identified
    Update: Thank you for your patience as we continue our efforts with SMS partners to remedy the deliverability issues that some users are facing regarding AT&T recipients. We will provide another update tomorrow morning or as new information becomes available.
  • Time: Aug. 10, 2022, 10:42 p.m.
    Status: Identified
    Update: We have been able to confirm that the increased filtering is happening on AT&T network for the impacted numbers. Our providers are proactively escalating to AT&T, any numbers that have experienced a filtering error in the last three days. A resolution path has been defined and all escalations are either actively being investigated or have already resulted in numbers being unblocked. We will update when we have more information on what caused this increase in filtering issues on the AT&T A2P routes
  • Time: Aug. 10, 2022, 9:45 p.m.
    Status: Investigating
    Update: We are continuously working with our partners to mitigate the deliverability issues some users are facing. We have been able to confirm this is only isolated to AT&T and our down stream carriers are pushing to remove any blocks we still maybe facing. We will continue to provide updates in the next 4 hours, or as we receive more information
  • Time: Aug. 10, 2022, 5:37 p.m.
    Status: Investigating
    Update: Our team is actively working with our partners to determine the cause of this deliverability issue some users are facing when reaching out to AT&T recipients. We will continue to work on this and provide another update in 4 hours or as we receive more information.
  • Time: Aug. 10, 2022, 1:30 p.m.
    Status: Investigating
    Update: Thank you for your patience as we continue to work with our partners to investigate the deliverability issues to AT&T recipients that some users are facing. We will provide another update in 4 hours or as new information becomes available
  • Time: Aug. 10, 2022, 1:34 a.m.
    Status: Investigating
    Update: We are continuing to work with our partners to investigate the intermittent delivery issues for AT&T recipients. We expect to provide another update in 12 hours or as new information becomes available.
  • Time: Aug. 9, 2022, 10:28 p.m.
    Status: Identified
    Update: We have received reports of deliverability failures intermittently with recipients for some customers. We have confirmed this is isolated to some AT&T recipients, and are investigating with our downstream carriers to determine the cause. This is being processed with priority through our defined escalation paths. We’ll continue to work with our vendors and will provide updates as we receive them

Updates:

  • Time: Aug. 4, 2022, 8:49 p.m.
    Status: Postmortem
    Update: Between Monday, July 25, 2022 to Thursday, July 28, 2022, we experienced a series of intermittent issues with our websocket service. The websocket service is responsible for pushing live updates to open web pages and Chrome extension tabs of Sense Messaging users when time-sensitive information comes in, such as receiving new SMS messages from candidates. The issues were intermittent and did not impact all users equally.  The websocket service issue was caused by a scalability tipping point. The websocket service was unable to safely scale with the addition of new servers and increased scale. The team has deployed a newly designed service as of Thursday, July 28 and are continuously monitoring its performance as well as customer support tickets. We are seeing stable connectivity since. We are fully auditing all older services to meet our current design and scalability requirements, and we have put in additional rigorous standards and procedures to mitigate issues like this in the future. If you or your team are experiencing any issues, please submit a ticket through our portal and our Technical Support Team will review: [https://support.sensehq.co/hc/en-us](https://support.sensehq.co/hc/en-us).
  • Time: July 28, 2022, 11:05 p.m.
    Status: Resolved
    Update: Our team has confirmed that we are no longer seeing any evidence of connectivity issues for our users, and our product is functioning as expected once more. Please have any affected user log out and back in to Sense if still experiencing this error. If you or your users are still experiencing this issue after logging out and back in, please submit a ticket through our support portal: https://support.sensehq.co/hc/en-us/requests/new
  • Time: July 28, 2022, 10:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented to eliminate the connectivity issues some users have been facing throughout the day. We will be monitoring closely to ensure this does not recur. Please have any affected user log out and back in to Sense if still experiencing this error. If you or your users are still experiencing this issue after logging out and back in, please submit a ticket through our support portal: https://support.sensehq.co/hc/en-us/requests/new
  • Time: July 28, 2022, 9:37 p.m.
    Status: Identified
    Update: We appreciate your patience as we continue to work on correcting the current connectivity issue that some users are experiencing. We are actively working to deploy this fix as soon as possible. We will continue to provide updates as we receive more information
  • Time: July 28, 2022, 7:34 p.m.
    Status: Identified
    Update: We are continuing to work on the connectivity issue that some users are experiencing and actively progressing to have a resolution as soon as possible. We will continue to provide updates as we receive more information
  • Time: July 28, 2022, 5:26 p.m.
    Status: Identified
    Update: We are continuing to work on this connectivity issue that some users are experiencing. We will continue to provide updates as we receive more information
  • Time: July 28, 2022, 3:47 p.m.
    Status: Identified
    Update: We have seen the connectivity issue is still persisting and users are experiencing issues not being able hit the send option for SMS due to no connectivity, as well as new messages not loading. We have identified the root cause of the bug and are working to have this corrected on priority We will continue to update as we receive more information

Updates:

  • Time: July 27, 2022, 9:07 p.m.
    Status: Postmortem
    Update: Some Sense Messaging users have been experiencing intermittent connectivity issues this week. We discovered a software bug that was triggered by a certain pattern of increased scale and usage. As a result, some customers were unable to send messages or had to reconnect. ‌ We have identified the root cause of the bug and have taken several mitigating steps to reduce the impact of this issue. We are actively working on the updates to the infrastructure to resolve the bug and have instituted additional monitoring to ensure scaling without issues moving forward. We will continue to provide updates through email as well as here on our [Sense status page](http://status.sensehq.com). ‌ On behalf of the entire Sense team, we apologize for any inconvenience this issue may have caused you and your team. Sense has prioritized work this quarter to ensure the stability of our key services to continue delivering a delightful and reliable product experience.
  • Time: July 26, 2022, 10:47 p.m.
    Status: Resolved
    Update: We have confirmed this connectivity issue has been resolved and we're seeing stable connection with all users. The send button will populate as expected when typing a message. If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal: https://support.sensehq.co/hc/en-us/requests/new
  • Time: July 26, 2022, 9:47 p.m.
    Status: Monitoring
    Update: Our team has pushed a fix for the connectivity issues and we're seeing stable connection for all users and the send button populating as expected once more. Please have any affected user refresh their current page if still experiencing this error. If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal: https://support.sensehq.co/hc/en-us/requests/new
  • Time: July 26, 2022, 8:07 p.m.
    Status: Identified
    Update: We have identified this connectivity issue and are working on a release to correct this issue. We will provide updates on this as we receive them
  • Time: July 26, 2022, 7:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 26, 2022, 7:39 p.m.
    Status: Investigating
    Update: We have seen the connectivity issue has recurred and users are experiencing issues not being able hit the send option for SMS due to no connectivity. Our team is investigating what caused this to recur and we will continue to provide updates as we receive them

Updates:

  • Time: July 26, 2022, 6:46 p.m.
    Status: Resolved
    Update: We have confirmed this connectivity issue has been resolved and we're seeing stable connection with all users. If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal: https://support.sensehq.co/hc/en-us/requests/new
  • Time: July 26, 2022, 6:15 p.m.
    Status: Monitoring
    Update: Our team has pushed a fix for the connectivity issues and we're seeing stable connection for all users. Please have any affected user refresh their current page if still experiencing this error. If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal: https://support.sensehq.co/hc/en-us/requests/new
  • Time: July 26, 2022, 4:29 p.m.
    Status: Identified
    Update: We are seeing instances of Connection Errors across multiple users intermittently. We have identified the issue and working on a correction. SMS and other Sense products are still functional for use

Updates:

  • Time: July 11, 2022, 9:29 p.m.
    Status: Resolved
    Update: We have confirmed this issue has been resolved and we are seeing successful deliverability. If any user is still facing any deliverability issues, please send a report to [email protected] or visit https://support.sensehq.co/hc/en-us to submit a ticket directly to our Support Team
  • Time: July 11, 2022, 8:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are seeing successful deliveries for affected users. We are continuing to monitor results to ensure this is running smoothly for all users. If you are still experiencing this issue, please send a report to [email protected] or visit https://support.sensehq.co/hc/en-us to submit a ticket directly to our Support Team. Any failed messages that did not send during this time will not be requeued to automatically send. If you would like to re-send any messages, you will be able to do so without duplicating the original message.
  • Time: July 11, 2022, 8:22 p.m.
    Status: Identified
    Update: Message deliverability is still seeing failures for a large amount of affected numbers, and we are continuing to work on priority with our downstream carrier to have this operational as soon as possible. We will continue to provide updates as we receive them
  • Time: July 11, 2022, 6:22 p.m.
    Status: Identified
    Update: We are continuing to work with our downstream carrier to correct the SMS failures we are seeing. We will provide an update once the fix has been deployed
  • Time: July 11, 2022, 4:13 p.m.
    Status: Identified
    Update: Our team has identified this issue with our downstream carrier and are actively working to correct this issue. We'll continue to provide updates as we receive them
  • Time: July 11, 2022, 3:53 p.m.
    Status: Investigating
    Update: We are seeing a number of instances of SMS Deliverability failures across all agencies and are currently working with our downstream carrier to determine the cause and correct this issue. We'll continue to provide updates as we receive them

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Frequently Asked Questions - Sense

Is there a Sense outage?
The current status of Sense is: Systems Active
Where can I find the official status page of Sense?
The official status page for Sense is here
How can I get notified if Sense is down or experiencing an outage?
To get notified of any status changes to Sense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sense do?
Sense is an AI-based talent engagement platform that assists recruiting and talent teams in customizing their interactions with candidates throughout the recruitment process.

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