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Is there an Shipwire outage?

Shipwire status: Systems Active

Last checked: 3 months, 3 weeks ago

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Shipwire outages and incidents

Outage and incident data over the last 30 days for Shipwire.

There have been 0 outages or incidents for Shipwire in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shipwire

Outlogger tracks the status of these components for Xero:

Legacy XML API (API v1) Active
REST API (API v3) Active
Webhooks Active
ABM Active
Asendia Active
Australia Post Active
Canada Post Active
DHL eCommerce (Global Mail) Active
DHL Express Active
DPD Active
FedEx Active
GLS (Netherlands) Active
Hermes Active
Hong Kong Post Active
Netherlands Post Active
Parcel Force Active
Purolator Active
Royal Mail Active
SF Express Active
StarTrack Active
Toll Active
UPS Active
USPS Active
Yodel Active
Shipwire Shopify App Active
Beta Active
Business Reports Active
Dashboard Active
Merchant Application Active
Search Active
www.shipwire.com Active
Atlanta Active
Boras Active
Carol Stream, IL Active
Carrollton, TX Active
Daventry, GBR Active
Eastern Creek, AUS Active
Fontana, CA Active
Grossbeeren, DE Active
Harrisburg, PA Active
Hermosa, CA Active
JD Atlanta Active
JD Houston Active
JD Piscataway Active
Jonestown, PA Active
Kemps Creek, AU Active
Lancaster, PA Active
Laughton-Lewes, GBR Active
McDonough Active
Miami, FL Active
Millington, TN Active
Mira Loma, CA Active
Mississauga, CAN Active
Monroe, NJ Active
New Lenox, IL Active
North Carolina Active
Ohio Active
Ontario Active
Perris, CA Active
Perth Amboy Active
Rancho Cucamonga Active
Reno, NV Active
Rialto, CA Active
Richmond, CAN Active
Shenzhen, CHN Active
Tilburg, NLD Active
Waalwijk, NLD Active
Component Status
Active
Legacy XML API (API v1) Active
REST API (API v3) Active
Webhooks Active
Active
ABM Active
Asendia Active
Australia Post Active
Canada Post Active
DHL eCommerce (Global Mail) Active
DHL Express Active
DPD Active
FedEx Active
GLS (Netherlands) Active
Hermes Active
Hong Kong Post Active
Netherlands Post Active
Parcel Force Active
Purolator Active
Royal Mail Active
SF Express Active
StarTrack Active
Toll Active
UPS Active
USPS Active
Yodel Active
Active
Shipwire Shopify App Active
Active
Beta Active
Business Reports Active
Dashboard Active
Merchant Application Active
Search Active
www.shipwire.com Active
Active
Atlanta Active
Boras Active
Carol Stream, IL Active
Carrollton, TX Active
Daventry, GBR Active
Eastern Creek, AUS Active
Fontana, CA Active
Grossbeeren, DE Active
Harrisburg, PA Active
Hermosa, CA Active
JD Atlanta Active
JD Houston Active
JD Piscataway Active
Jonestown, PA Active
Kemps Creek, AU Active
Lancaster, PA Active
Laughton-Lewes, GBR Active
McDonough Active
Miami, FL Active
Millington, TN Active
Mira Loma, CA Active
Mississauga, CAN Active
Monroe, NJ Active
New Lenox, IL Active
North Carolina Active
Ohio Active
Ontario Active
Perris, CA Active
Perth Amboy Active
Rancho Cucamonga Active
Reno, NV Active
Rialto, CA Active
Richmond, CAN Active
Shenzhen, CHN Active
Tilburg, NLD Active
Waalwijk, NLD Active

Latest Shipwire outages and incidents.

View the latest incidents for Shipwire and check for official updates:

Updates:

  • Time: May 5, 2023, 7:15 a.m.
    Status: Resolved
    Update: We have completed importing all the Shopify orders.
  • Time: May 5, 2023, 3:52 a.m.
    Status: Monitoring
    Update: The issue has been resolved, and new Shopify orders will import immediately. The backlog of Shopify orders from 2023-05-04 08:29:55 are being imported separately.
  • Time: May 5, 2023, 3:49 a.m.
    Status: Monitoring
    Update: We have identified the fix and currently working on importing all the Shopify orders.
  • Time: May 4, 2023, 9:09 p.m.
    Status: Monitoring
    Update: We are currently facing an issue with Shopify Order Import. The most recent Shopify Import was at 2023-05-04 08:29:55. Our team is working to determine the root cause. We will update this page with the resolution. We apologize for any inconvenience this may be causing. For any questions or concerns please contact [email protected]

Updates:

  • Time: May 4, 2023, 9:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 25, 2023, 4:40 p.m.
    Status: Identified
    Update: Hello, On Friday April 28, 2023, we will be performing some small maintenance on our Shipwire BETA environment around 9:00 PM PST. No downtime is to be expected from this. We apologize for any inconvenience this may cause. If you have any questions or concerns, please reach out to our Customer Care team at [email protected]

Updates:

  • Time: April 25, 2023, 7:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 21, 2023, 8:07 p.m.
    Status: Identified
    Update: 4/21/2023 Please be aware that UPS SurePost will be temporarily unavailable and will advise when the services have been restored. We apologize for any inconvenience.

Updates:

  • Time: April 12, 2023, 5:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 5, 2023, 4:31 p.m.
    Status: Identified
    Update: On April 10, 2023 at 4:00pm PST, we will be deploying Kubernetes to the Shipwire BETA environment. Implementing this will require no downtime of our BETA environment and will not change your experience within the Shipwire BETA UI, API, etc. What is Kubernetes:  Kubernetes is a container orchestration platform that automates the deployment, scaling, and management of containerized applications. In simple terms, it helps manage the resources and processes that make up Shipwire. What will it do for Shipwire: By implementing Kubernetes into Shipwire BETA, Shipwire BETA will benefit from its powerful features such as automatic scaling, load balancing, and self-healing. This means that if there is a spike in traffic for Shipwire, Kubernetes can automatically allocate more resources to handle the increased demand. It can also distribute traffic across multiple instances of Shipwire to ensure that everything runs smoothly. Overall, implementing Kubernetes into Shipwire BETA will bring significant improvements to the performance, scalability, and manageability of it. We apologize for any inconvenience this may cause. For any questions or concerns please contact [email protected]

Updates:

  • Time: March 31, 2023, 4:38 p.m.
    Status: Resolved
    Update: This issue was fixed this morning around 3 AM PT, and is operating as expected. If you have set up Shopify to notify customers of their shipments, they will start sending again for Shopify orders imported to Shipwire after 3 AM PT. Orders that were imported before that will not have emails sent to customers, as we did not capture the notification preference upon import prior to fixing this issue. If you are not sure how you have things set in your Shopify store, please see the setup instructions here: https://www.shipwire.com/support/shopify/#automatic
  • Time: March 28, 2023, 3:42 a.m.
    Status: Investigating
    Update: We recently learned that some of our customers, who use our Shipwire integration with Shopify, are experiencing an issue where some of their end customers are not receiving tracking emails pertaining to fulfillment orders recently shipped from one of our facilities. This is due to a recent change to the Shopify storefront setting specifying whether to send an email notification; with tracking details, to the end customer when a Shopify fulfillment has been completed. By default, this setting is now automatically set to no email to be sent. For those impacted, this means that all orders imported after your store was migrated and then shipped, would not have had those Shopify tracking emails sent to the end customer by Shopify. Tracking information is being sent from Shipwire to Shopify and is accessible within Shopify store dashboard as well as within the Shipwire platform order management dashboard. We are developing a work around to trigger Shopify to send out the notifications when an order has been shipped and will provide updates as they arise. In the short term, you may wish to let your customer care team know about this so that when your customer’s contact you about their shipments, your customer care team can quickly reassure them and retrieve the tracking details from within Shopify or Shipwire. We apologize for any inconvenience this may be causing. For any questions or concerns, please contact [email protected]

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Frequently Asked Questions - Shipwire

Is there a Shipwire outage?
The current status of Shipwire is: Systems Active
Where can I find the official status page of Shipwire?
The official status page for Shipwire is here
How can I get notified if Shipwire is down or experiencing an outage?
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