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Is there an Shogun outage?

Shogun status: Systems Active

Last checked: 7 minutes ago

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Shogun outages and incidents

Outage and incident data over the last 30 days for Shogun.

There have been 0 outages or incidents for Shogun in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shogun

Outlogger tracks the status of these components for Xero:

Heroku Active
Shogun Core Services Active
Shogun Frontend Active
Shogun Webhook Service Active
Shogun Web Servers Active
Uploadcare CDN Active
Uploadcare REST API Active
Uploadcare Upload API Active
BigCommerce API & Webhooks Active
BigCommerce Checkout & Payment Processing Active
Auth0 User Authentication Active
AWS codebuild-us-east-1 Active
AWS s3-us-standard Active
Cloudinary Media Delivery Active
Cloudinary Media Transformation API - AP Active
Cloudinary Media Transformation API - EU Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - AP Active
Cloudinary Upload API - EU Active
Cloudinary Upload API - US Active
Fastly API Active
Fastly DNS Systems Active
Fastly WAF Active
npm Package publishing Active
npm Package search Active
npm www.npmjs.com website Active
SendGrid SMTP Active
Stripe API Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active
Component Status
Heroku Active
Shogun Core Services Active
Shogun Frontend Active
Shogun Webhook Service Active
Shogun Web Servers Active
Uploadcare CDN Active
Uploadcare REST API Active
Uploadcare Upload API Active
Active
BigCommerce API & Webhooks Active
BigCommerce Checkout & Payment Processing Active
Active
Auth0 User Authentication Active
AWS codebuild-us-east-1 Active
AWS s3-us-standard Active
Cloudinary Media Delivery Active
Cloudinary Media Transformation API - AP Active
Cloudinary Media Transformation API - EU Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - AP Active
Cloudinary Upload API - EU Active
Cloudinary Upload API - US Active
Fastly API Active
Fastly DNS Systems Active
Fastly WAF Active
npm Package publishing Active
npm Package search Active
npm www.npmjs.com website Active
Active
SendGrid SMTP Active
Stripe API Active
Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active

Latest Shogun outages and incidents.

View the latest incidents for Shogun and check for official updates:

Updates:

  • Time: Oct. 9, 2024, 3:36 p.m.
    Status: Resolved
    Update: A fix has been deployed, and our team has confirmed that clients can load the editor experience into the BigCommerce frame again. Please reach out to us at [email protected] should you continue to experience issues related to this.
  • Time: Oct. 9, 2024, 2:53 p.m.
    Status: Identified
    Update: The team has identified an issue affecting session switching for clients on BigCommerce. We are already working on a fix. In the meantime, you should be able to log in by using the following link: https://app.getshogun.com/sign-in

Updates:

  • Time: Sept. 25, 2024, 7:38 p.m.
    Status: Resolved
    Update: No further incidents have been reported, and this incident is considered resolved. If you experience any difficulties, please contact Shogun Support at [email protected] or via our Help Center.
  • Time: Sept. 25, 2024, 6:25 p.m.
    Status: Monitoring
    Update: We have deployed a hotfix to fix this behavior, and the app should no longer load slowly or fail to load. If you experience any difficulties, please contact Shogun Support at [email protected] or via our Help Center.
  • Time: Sept. 25, 2024, 6:07 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 25, 2024, 6:06 p.m.
    Status: Identified
    Update: The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect. Your live published pages are unaffected.

Updates:

  • Time: Aug. 23, 2024, 4:25 p.m.
    Status: Resolved
    Update: Shopify has set their incident to 'resolved' now, so we anticipate no more issues arising.
  • Time: Aug. 23, 2024, 3:49 p.m.
    Status: Investigating
    Update: Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved.
  • Time: Aug. 23, 2024, 3:40 p.m.
    Status: Investigating
    Update: Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved.

Updates:

  • Time: Aug. 19, 2024, 5:30 p.m.
    Status: Resolved
    Update: As planned, we have moved our Big Commerce API calls to a new endpoint. Merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. Note that merchants will need to republish affected pages for the change to take effect. If accessing your store via a VPN, please contact Support for the new URLs to add to your allowlist.
  • Time: Aug. 14, 2024, 7:05 p.m.
    Status: Identified
    Update: Shogun Engineering will be switching API calls for Big Commerce merchants away from getshogun.com to a new domain on Monday, August 19th. We will be continuing to test the impact of this change before we do so. After this change has been made, merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. This change will require a republish of merchant's pages so we will follow up here when the switch has been made.
  • Time: Aug. 13, 2024, 6:13 p.m.
    Status: Identified
    Update: Up until Monday, August 12th, 2024, Shogun utilized the getshogun.com domain for serving the following functionality’s for merchant’s pages: 1) Stylesheets 2) Scripts 3) Analytics 4) Rendering Product Elements (Big Commerce customers only) Due to a policy change effecting only customers who are using Strict Mode in their browsers, some Shogun-created pages previously displayed incorrectly under those conditions. To resolve this we have moved #1 - #3 to different Shogun owned domains. If an affected page is republished in Shogun, styling and analytics tracking is restored and the issue is resolved. Please note that browser cache does need to clear so it may take a few hours up to a day to see the changes. We're aware of the issue related to #4 that is currently being worked on by the Shogun Engineering team, and we will provide an update here once it has been released.

Updates:

  • Time: March 14, 2024, 2:28 p.m.
    Status: Resolved
    Update: A fix has been implemented, and publish actions should be going through now.
  • Time: March 14, 2024, 2:09 p.m.
    Status: Identified
    Update: We are aware that attempts to publish pages in the Shogun editor are not completing. We have identified the issue and are working on getting it resolved.

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Frequently Asked Questions - Shogun

Is there a Shogun outage?
The current status of Shogun is: Systems Active
Where can I find the official status page of Shogun?
The official status page for Shogun is here
How can I get notified if Shogun is down or experiencing an outage?
To get notified of any status changes to Shogun, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Shogun every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Shogun do?
Boost business success with a range of tools for optimizing, personalizing, and enhancing visual merchandising on ecommerce platforms.

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