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Is there an Shogun outage?

Shogun status: Systems Active

Last checked: a minute ago

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Shogun outages and incidents

Outage and incident data over the last 30 days for Shogun.

There have been 0 outages or incidents for Shogun in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shogun

Outlogger tracks the status of these components for Xero:

Heroku Active
Shogun Core Services Active
Shogun Frontend Active
Shogun Webhook Service Active
Shogun Web Servers Active
Uploadcare CDN Active
Uploadcare REST API Active
Uploadcare Upload API Active
BigCommerce API & Webhooks Active
BigCommerce Checkout & Payment Processing Active
Auth0 User Authentication Active
AWS codebuild-us-east-1 Active
AWS s3-us-standard Active
Cloudinary Media Delivery Active
Cloudinary Media Transformation API - AP Active
Cloudinary Media Transformation API - EU Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - AP Active
Cloudinary Upload API - EU Active
Cloudinary Upload API - US Active
Fastly API Active
Fastly DNS Systems Active
Fastly WAF Active
npm Package publishing Active
npm Package search Active
npm www.npmjs.com website Active
SendGrid SMTP Active
Stripe API Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active
Component Status
Heroku Active
Shogun Core Services Active
Shogun Frontend Active
Shogun Webhook Service Active
Shogun Web Servers Active
Uploadcare CDN Active
Uploadcare REST API Active
Uploadcare Upload API Active
Active
BigCommerce API & Webhooks Active
BigCommerce Checkout & Payment Processing Active
Active
Auth0 User Authentication Active
AWS codebuild-us-east-1 Active
AWS s3-us-standard Active
Cloudinary Media Delivery Active
Cloudinary Media Transformation API - AP Active
Cloudinary Media Transformation API - EU Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - AP Active
Cloudinary Upload API - EU Active
Cloudinary Upload API - US Active
Fastly API Active
Fastly DNS Systems Active
Fastly WAF Active
npm Package publishing Active
npm Package search Active
npm www.npmjs.com website Active
Active
SendGrid SMTP Active
Stripe API Active
Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active

Latest Shogun outages and incidents.

View the latest incidents for Shogun and check for official updates:

Updates:

  • Time: March 2, 2023, 5:52 p.m.
    Status: Resolved
    Update: The Algolia outage appears to be resolved, so this should not be an issue anymore. If you experience any errors while attempting a build in Frontend, please contact Frontend Support.
  • Time: March 2, 2023, 4:34 p.m.
    Status: Investigating
    Update: Due to an outage with our third party search provider, Algolia, we are experiencing intermittent build errors due to missing search indexes that prevent builds and publishes. The team are monitoring the situation. If you experience a build error, please wait 10-20 minutes and then attempt the build again. Algolia's status page can be found here: https://status.algolia.com/

Updates:

  • Time: Feb. 13, 2023, 10:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 13, 2023, 7:23 p.m.
    Status: Monitoring
    Update: We have identified and resolved the issues that users were experiencing. We will continue to monitor for any further issues. Users should be able to access the Page Builder app again. If you continue to have any issues accessing Shogun Page Builder, please get in touch with our 24/7 Support: https://getshogun.com/contact
  • Time: Feb. 13, 2023, 6:24 p.m.
    Status: Investigating
    Update: We are aware of an issue affecting the app's availability, leading to errors relating to token authentication, and issues loading pages in the app. Our team are actively looking into this and restoring access to the app as soon as possible.

Updates:

  • Time: Dec. 16, 2022, 11:48 a.m.
    Status: Postmortem
    Update: On December 15th at 5:52 PM EST, Shogun received a report from a customer indicating issues updating quantities within shopping carts. The Shogun Engineering team immediately began responding to the issue and began assessing the root cause. Upon further investigation, the team noticed an API call to the Shopify platform was throwing an error once a shopping cart had an item added to it. This error prevented further modifications to the shopping cart itself, including adding additional items, adjusting quantities, and removing items from the cart. This issue was widespread and affected multiple sites hosted on Frontend. Shogun contacted Shopify support to make them aware of the issue and immediately began working on a workaround to the problem. At 9:43 PM EST Shogun’s Engineering team completed the necessary updates to work around the problematic Shopify API. Shogun is continuing to work with Shopify on a full resolution to the issue. We have contacted all stores that we have identified to have been impacted. We apologize for any inconvenience this issue may have caused.
  • Time: Dec. 16, 2022, 6:40 a.m.
    Status: Resolved
    Update: This issue has now been resolved and a fix has been implemented. We continue to work together with Shopify on a long-term solution, however, customer checkout is no longer affected. Clients that were affected by the change will receive an email with further information relating to the fix provided.
  • Time: Dec. 16, 2022, 2:31 a.m.
    Status: Monitoring
    Update: This issue has now been resolved and a fix has been implemented. We continue to work together with Shopify on a long-term solution, however, customer checkout is no longer affected. Clients that were affected by the change will receive an email with further information relating to the fix provided.
  • Time: Dec. 16, 2022, 1:10 a.m.
    Status: Identified
    Update: We have identified a temporary workaround in order to address the issue and will implement this shortly. We are also continuing to work together with Shopify on a long-term solution.
  • Time: Dec. 16, 2022, 12:09 a.m.
    Status: Identified
    Update: We have identified the issue and are working together with Shopify to resolve it.
  • Time: Dec. 15, 2022, 11:23 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with customer checkouts. This includes, for example, the ability to add multiple items to the cart.

Updates:

  • Time: Dec. 1, 2022, 1:30 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 1, 2022, 12:46 a.m.
    Status: Monitoring
    Update: Our infrastructure provider has resolved the issue. Shogun will continue to monitor.
  • Time: Nov. 30, 2022, 11:10 p.m.
    Status: Identified
    Update: Our infrastructure provider is currently experiencing some issues. Users may experience slow loading times or issues with loading Shogun Frontend and Page Builder.

Updates:

  • Time: Nov. 18, 2022, 11:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2022, 8:57 p.m.
    Status: Monitoring
    Update: Shopify report all systems operational, so this issue should no longer occur. We will continue to monitor the situation for the rest of the day.
  • Time: Nov. 18, 2022, 5:31 p.m.
    Status: Investigating
    Update: Shopify is reporting issues with their checkout systems which may negatively affect the ability for customers on FE sites linked to Shopify to checkout. The issue appears to be intermittent and attempts made a few minutes after a failed checkout will often succeed. We will continue to monitor the situation, and full details on Shopify's status can be found at https://www.shopifystatus.com/

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Frequently Asked Questions - Shogun

Is there a Shogun outage?
The current status of Shogun is: Systems Active
Where can I find the official status page of Shogun?
The official status page for Shogun is here
How can I get notified if Shogun is down or experiencing an outage?
To get notified of any status changes to Shogun, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Shogun every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Shogun do?
Boost business success with a range of tools for optimizing, personalizing, and enhancing visual merchandising on ecommerce platforms.

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