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Is there an Shogun outage?

Shogun status: Systems Active

Last checked: 3 minutes ago

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Shogun outages and incidents

Outage and incident data over the last 30 days for Shogun.

There have been 0 outages or incidents for Shogun in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shogun

Outlogger tracks the status of these components for Xero:

Heroku Active
Shogun Core Services Active
Shogun Frontend Active
Shogun Webhook Service Active
Shogun Web Servers Active
Uploadcare CDN Active
Uploadcare REST API Active
Uploadcare Upload API Active
BigCommerce API & Webhooks Active
BigCommerce Checkout & Payment Processing Active
Auth0 User Authentication Active
AWS codebuild-us-east-1 Active
AWS s3-us-standard Active
Cloudinary Media Delivery Active
Cloudinary Media Transformation API - AP Active
Cloudinary Media Transformation API - EU Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - AP Active
Cloudinary Upload API - EU Active
Cloudinary Upload API - US Active
Fastly API Active
Fastly DNS Systems Active
Fastly WAF Active
npm Package publishing Active
npm Package search Active
npm www.npmjs.com website Active
SendGrid SMTP Active
Stripe API Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active
Component Status
Heroku Active
Shogun Core Services Active
Shogun Frontend Active
Shogun Webhook Service Active
Shogun Web Servers Active
Uploadcare CDN Active
Uploadcare REST API Active
Uploadcare Upload API Active
Active
BigCommerce API & Webhooks Active
BigCommerce Checkout & Payment Processing Active
Active
Auth0 User Authentication Active
AWS codebuild-us-east-1 Active
AWS s3-us-standard Active
Cloudinary Media Delivery Active
Cloudinary Media Transformation API - AP Active
Cloudinary Media Transformation API - EU Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - AP Active
Cloudinary Upload API - EU Active
Cloudinary Upload API - US Active
Fastly API Active
Fastly DNS Systems Active
Fastly WAF Active
npm Package publishing Active
npm Package search Active
npm www.npmjs.com website Active
Active
SendGrid SMTP Active
Stripe API Active
Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active

Latest Shogun outages and incidents.

View the latest incidents for Shogun and check for official updates:

Updates:

  • Time: July 28, 2023, 5:37 p.m.
    Status: Resolved
    Update: No new incidents have been reported and the third party component is fully online. If you experience any failed builds, please contact Shogun Support!
  • Time: July 28, 2023, 3:43 p.m.
    Status: Monitoring
    Update: Builds on Shogun Frontend appear to be completing successfully now. The team will continue to monitor the situation, but all users should be clear to generate new builds.
  • Time: July 28, 2023, 3:24 p.m.
    Status: Investigating
    Update: We are aware of an issue that is causing new builds to fail in the Shogun Frontend Application only. Live pages on Shogun Frontend and the Page Builder editor are unaffected, but new Frontend site builds are unable to be generated. The team are investigating the cause and working on a solution, but in the meantime please hold off on generating new builds.

Updates:

  • Time: July 26, 2023, 3:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 26, 2023, 3:24 p.m.
    Status: Investigating
    Update: This incident is resolved, and the editor should be accessible to all users.
  • Time: July 26, 2023, 3:17 p.m.
    Status: Investigating
    Update: We are aware users are receiving a 'woops' message on accessing the editor and we are investigating.

Updates:

  • Time: June 19, 2023, 6:54 a.m.
    Status: Resolved
    Update: The issue has been resolved and the services are working as expected. If you notice any issues, please reach out to our support - https://getshogun.com/contact
  • Time: June 19, 2023, 5:18 a.m.
    Status: Monitoring
    Update: We have identified the issue and services have been restored. We will continue to monitor for any further issues. If you continue to have any issues accessing or using Shogun Page Builder, please get in touch with our Support: https://getshogun.com/contact
  • Time: June 19, 2023, 5:17 a.m.
    Status: Monitoring
    Update: We have identified the issue and services have been restored. We will continue to monitor for any further issues. If you continue to have any issues accessing or using Shogun Page Builder, please get in touch with our Support: https://getshogun.com/contact
  • Time: June 19, 2023, 2:46 a.m.
    Status: Investigating
    Update: We are currently investigating and will update this page as we learn more.

Updates:

  • Time: May 17, 2023, 2:29 p.m.
    Status: Resolved
    Update: Services have been restored, and Shogun web servers are back up.
  • Time: May 17, 2023, 1:48 p.m.
    Status: Investigating
    Update: We are investigating an issue affecting users' ability to access the editor and update their pages. We anticipate being able to restore access shortly.

Updates:

  • Time: March 23, 2023, 10:07 p.m.
    Status: Resolved
    Update: We have seen no further failed builds, and are declaring this incident resolved. If you experience a failed build, please contact Frontend Support ( https://getshogun.atlassian.net/servicedesk/customer/portals ) and inform us directly.
  • Time: March 23, 2023, 7:10 p.m.
    Status: Monitoring
    Update: Algolia reports that the outage is resolved and we have observed builds completing. We will continue to monitor builds to ensure there are no additional failures and update as needed. If you experience a failed build, please contact Frontend Support ( https://getshogun.atlassian.net/servicedesk/customer/portals ) and inform us directly.
  • Time: March 23, 2023, 3:55 p.m.
    Status: Investigating
    Update: Due to an outage with a third party provider, Algolia, we are observing builds are currently failing. If you experience a failed build, please wait an hour or so before trying again. We will update once the issue is resolved. Live sites are unaffected - only new builds are failing.

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Frequently Asked Questions - Shogun

Is there a Shogun outage?
The current status of Shogun is: Systems Active
Where can I find the official status page of Shogun?
The official status page for Shogun is here
How can I get notified if Shogun is down or experiencing an outage?
To get notified of any status changes to Shogun, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Shogun every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Shogun do?
Boost business success with a range of tools for optimizing, personalizing, and enhancing visual merchandising on ecommerce platforms.

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