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Is there an Signifyd outage?

Signifyd status: Systems Active

Last checked: 4 minutes ago

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Signifyd outages and incidents

Outage and incident data over the last 30 days for Signifyd.

There have been 5 outages or incidents for Signifyd in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Signifyd

Outlogger tracks the status of these components for Xero:

Email Notifications Active
Order Review Active
BigCommerce Active
Shopify Active
API Active
Case retrieval Active
Webhooks Active
Console Active
Reporting Systems Active
Knowledge Base Community Active
Phone Systems Active
Signifyd.com Active
Ticketing Systems Active
Component Status
Email Notifications Active
Order Review Active
Active
BigCommerce Active
Shopify Active
Active
API Active
Case retrieval Active
Webhooks Active
Active
Console Active
Reporting Systems Active
Active
Knowledge Base Community Active
Phone Systems Active
Signifyd.com Active
Ticketing Systems Active

Latest Signifyd outages and incidents.

View the latest incidents for Signifyd and check for official updates:

Updates:

  • Time: April 25, 2023, 5:41 p.m.
    Status: Resolved
    Update: The "API Server Errors" issue has been resolved and all users should be able to view cases in the Signifyd Console successfully. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.

Updates:

  • Time: April 12, 2023, 2:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 12, 2023, 12:23 a.m.
    Status: Identified
    Update: We are experiencing a delay in the receiving and processing of Shopify orders which include status updates and captures for recent submitted. You can view the decisions by logging into the Signifyd console at https://console.signifyd.com/ We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and processed - Case Retrieval: Case status information is available via API on all “processed” orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.

Updates:

  • Time: March 14, 2023, 8:55 p.m.
    Status: Resolved
    Update: The "Console Server Error" issue has been resolved and all users should be able to log into the Signifyd Console and access all services successfully. If you continue to experience issues logging into the Signifyd console or seeing a blank page, please try the following solution. https://community.signifyd.com/support/s/article/access-orders Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information. - Policy creation: Successful when creating, saving, or modifying a policy
  • Time: March 14, 2023, 8:23 p.m.
    Status: Identified
    Update: We are experiencing intermittent "Console Server Errors" when attempting to create customer policies. This is not impacting order processing, and the rest of Signifyd's services are functional. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Degraded performance: - Policy creation: Will receive an error when attempting to create or save a policy Operational: - Case Creation: Cases are being processed as usual - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders

Updates:

  • Time: March 7, 2023, 9:48 a.m.
    Status: Resolved
    Update: Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
  • Time: March 7, 2023, 9:37 a.m.
    Status: Identified
    Update: We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Updates:

  • Time: March 7, 2023, 9:16 a.m.
    Status: Resolved
    Update: Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
  • Time: March 7, 2023, 8:45 a.m.
    Status: Identified
    Update: We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

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Frequently Asked Questions - Signifyd

Is there a Signifyd outage?
The current status of Signifyd is: Systems Active
Where can I find the official status page of Signifyd?
The official status page for Signifyd is here
How can I get notified if Signifyd is down or experiencing an outage?
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