Is there an SlimPay outage?
SlimPay status: Systems Active
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for SlimPay and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for SlimPay and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for SlimPay.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| HELP CENTER | Active |
| SUPPORT HOTLINE | Active |
| WEBSITE | Active |
| PREPROD | Active |
| Back Office | Active |
| Checkout | Active |
| Dashboard | Active |
| Payment Initiation Service (PIS) | Active |
| Remittance files | Active |
| Reporting | Active |
| SFTP | Active |
| Web API | Active |
| PRODUCTION | Active |
| Back Office | Active |
| Checkout | Active |
| Dashboard | Active |
| Payment Initiation Service (PIS) | Active |
| Remittance files | Active |
| Reporting | Active |
| SFTP | Active |
| Web API | Active |
View the latest incidents for SlimPay and check for official updates:
Description: [EN] Dear customers, We are pleased to announce that 3DSv2 dual authentication has been successfully launched on the production environment for all our card customers. As a reminder, 3DSv2 aims to strengthen the security of card payments and limit the risk of fraud for the merchant while protecting the debtor's banking information, by imposing strong customer authentication in accordance with the second Payment Services Directive. From mid-October 2022, Visa and Mastercard will no longer accept new registrations using the 3DSv1 protocol. Kind regards, The SlimPay team [FR] Chers clients, Nous avons le plaisir d'annoncer que la double authentification 3DSv2 a été lancée avec succès sur l'environnement de production pour tous nos clients cartes. Pour rappel, 3DSv2 vise à renforcer la sécurité des paiements par carte et à limiter le risque de fraude pour le marchand tout en protégeant les informations bancaires des débiteurs, en imposant une authentification forte du client en application de la deuxième directive sur les services de paiement. A partir de la mi-octobre 2022, Visa et Mastercard n'accepteront plus les nouvelles inscriptions utilisant le protocole 3DSv1. Cordialement, L'équipe SlimPay
Status: Resolved
Impact: None | Started At: Oct. 11, 2022, 8:59 a.m.
Description: [FR] Cher clients, Nous vous informons que le service de paiment CB en préproduction est de nouveau disponible. En effet le problème lié au 3DS est désormais résolu. Nous nous excusons pour la gène occasionnée par cet incident. Cordialement. L'équipe Slimpay. [EN] Dear customers, We would like to inform you that the pre-production CB payment service is available again. Indeed the problem related to the 3DS is now solved. We apologize for the inconvenience caused by this incident. Sincerely yours. The Slimpay team.
Status: Resolved
Impact: None | Started At: Oct. 5, 2022, 1:49 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 5, 2022, 10:12 a.m.
Description: [EN] Dear customers, We would like to inform you that for reasons of optimisation of the large volume of sepa flows received from our merchants, from today and until further notice, the files that you send us before 00:05 UTC will be transmitted on D day to the Bnpp bank, on the other hand, those that we receive after this time will be transmitted on a D+1 date. This change will allow us to optimise the sending of SEPA payment orders, reduce the delays in processing direct debits that you have experienced recently, as well as avoid any slowdown in the case of large volumes of direct debits. We remain at your disposal to answer any questions you may have. Best regards, The Slimpay team [FR] Chers clients, Nous vous informons que pour des raisons d'optimisation du volume important de flux sepa reçus de nos marchands, à compter de ce jour et jusqu'à nouvel ordre, les fichiers que vous nous envoyez avant 00h05 UTC seront transmis le jour J à la banque Bnpp, en revanche, ceux que nous recevons après cette heure seront transmis à une date J+1. Ce changement nous permettra d’optimiser l’envoi des ordres de paiement SEPA, réduire les retards de traitement des prélèvements que vous avez expérimentés dernièrement, ainsi que d'éviter tout ralentissement en cas de gros volumes de prélèvements. Nous restons à votre entière disposition pour répondre à vos questions en cas de besoin. Cordialement, L'équipe Slimpay
Status: Resolved
Impact: None | Started At: Oct. 5, 2022, 8:35 a.m.
Description: EN] Dear customers, We would like to inform you that due to an internal company event, the support hotline will be exceptionally closed on Thursday 22 September from 2pm to 6pm. However, if you have any questions or requests, please do not hesitate to contact us at [email protected] and we will provide you with an answer as soon as possible. Thank you for your confidence. Sincerely, The SlimPay team [FR] Chers clients, Nous tenons à vous informer qu'en raison d'un événement interne à l'entreprise, l'assistance téléphonique sera exceptionnellement fermé le jeudi 22 septembre de 14h00 à 18h00. Toutefois, si vous avez des questions ou des demandes, n'hésitez pas à nous contacter à [email protected] et nous vous apporterons une réponse dans les meilleurs délais. Nous vous remercions de votre confiance. Cordialement, L'équipe SlimPay
Status: Resolved
Impact: None | Started At: Sept. 21, 2022, 6:20 p.m.
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