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Is there an Actito outage?

Actito status: Systems Active

Last checked: 55 seconds ago

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Actito outages and incidents

Outage and incident data over the last 30 days for Actito.

There have been 3 outages or incidents for Actito in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Actito

Outlogger tracks the status of these components for Xero:

API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Actito Distributed Marketing (ADM) Active
Actito Marketing Intelligence (AMI) Active
Actito Push Notifications (APN) Active
Actito Transactional Messaging Platform (ATMP) Active
TEST environment Active
Component Status
Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Active
API Active
E-mail Campaigns Active
Forms Active
Portal Active
Reporting Active
Scenarios Active
SMS Campaigns Active
Active
Actito Distributed Marketing (ADM) Active
Actito Marketing Intelligence (AMI) Active
Actito Push Notifications (APN) Active
Actito Transactional Messaging Platform (ATMP) Active
TEST environment Active

Latest Actito outages and incidents.

View the latest incidents for Actito and check for official updates:

Updates:

  • Time: Oct. 25, 2022, 4:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 25, 2022, 3:13 p.m.
    Status: Monitoring
    Update: The connection to the platform and the sending of e-mails has now been completely restored. We continue to monitor ENV-3 very closely.
  • Time: Oct. 25, 2022, 11:28 a.m.
    Status: Monitoring
    Update: The access to the platform and the sending of e-mail campaigns has been stabilized on ENV-3. We continue to work on a durable solution and to actively monitor the environment.
  • Time: Oct. 25, 2022, 9:08 a.m.
    Status: Investigating
    Update: We are experiencing slowness in e-mail campaigns on ENV-3. We continue working on stabilizing access to the platform and the e-mail senders.
  • Time: Oct. 25, 2022, 7:37 a.m.
    Status: Investigating
    Update: We are encountering periodical instabilities on the login page of ENV-3. Our IT teams are working urgently on solving the issue.
  • Time: Oct. 24, 2022, 10:22 p.m.
    Status: Monitoring
    Update: No more issues have been identified. We keep monitoring the applications.
  • Time: Oct. 24, 2022, 7:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented. All services are operational. We keep monitoring the platform in the coming hours.
  • Time: Oct. 24, 2022, 7:22 p.m.
    Status: Identified
    Update: ENV-0 email service and ATMP service have been restored. We are currently working on restoring all the other services on ENV-3.
  • Time: Oct. 24, 2022, 6:10 p.m.
    Status: Identified
    Update: A solution has been found and is currently being implemented.
  • Time: Oct. 24, 2022, 6:09 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 24, 2022, 5:21 p.m.
    Status: Identified
    Update: The cause of the issue has been identified. We continue to work on durably fixing the issue, but instabilities may subsist at the moment.
  • Time: Oct. 24, 2022, 3:26 p.m.
    Status: Investigating
    Update: Access to the ENV-3 portal has been lost again, and e-mails are not getting sent. We continue to work at stabilizing the environment.
  • Time: Oct. 24, 2022, 2:29 p.m.
    Status: Investigating
    Update: Following operations on the network, access to the UI and API on ENV-3 has been restored. Instabilities may still be encountered, as well as slowness in e-mail campaigns. E-mails are unpaused on ENV-0, while minor slowness may still be present. Unstabilities remain in the ATMP API We continue to investigate and to stabilize the situation.
  • Time: Oct. 24, 2022, 1:58 p.m.
    Status: Investigating
    Update: As a precision, both the platform and the API are impacted on ENV-3 and ATMP. API calls also encounter errors and are not processed.
  • Time: Oct. 24, 2022, 1:25 p.m.
    Status: Investigating
    Update: We are encountering a a network issue on our datacenters. As a result, ENV-3 is currently unavailable, both on the UI and the API. In addition, the ATMP add-on is also unavailable, both on the UI and the API. All e-mails are currently paused on ENV-0, but the interface remain available. Our IT teams are investigating urgently.

Updates:

  • Time: Oct. 25, 2022, 4:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 25, 2022, 3:13 p.m.
    Status: Monitoring
    Update: The connection to the platform and the sending of e-mails has now been completely restored. We continue to monitor ENV-3 very closely.
  • Time: Oct. 25, 2022, 11:28 a.m.
    Status: Monitoring
    Update: The access to the platform and the sending of e-mail campaigns has been stabilized on ENV-3. We continue to work on a durable solution and to actively monitor the environment.
  • Time: Oct. 25, 2022, 9:08 a.m.
    Status: Investigating
    Update: We are experiencing slowness in e-mail campaigns on ENV-3. We continue working on stabilizing access to the platform and the e-mail senders.
  • Time: Oct. 25, 2022, 7:37 a.m.
    Status: Investigating
    Update: We are encountering periodical instabilities on the login page of ENV-3. Our IT teams are working urgently on solving the issue.
  • Time: Oct. 24, 2022, 10:22 p.m.
    Status: Monitoring
    Update: No more issues have been identified. We keep monitoring the applications.
  • Time: Oct. 24, 2022, 7:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented. All services are operational. We keep monitoring the platform in the coming hours.
  • Time: Oct. 24, 2022, 7:22 p.m.
    Status: Identified
    Update: ENV-0 email service and ATMP service have been restored. We are currently working on restoring all the other services on ENV-3.
  • Time: Oct. 24, 2022, 6:10 p.m.
    Status: Identified
    Update: A solution has been found and is currently being implemented.
  • Time: Oct. 24, 2022, 6:09 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 24, 2022, 5:21 p.m.
    Status: Identified
    Update: The cause of the issue has been identified. We continue to work on durably fixing the issue, but instabilities may subsist at the moment.
  • Time: Oct. 24, 2022, 3:26 p.m.
    Status: Investigating
    Update: Access to the ENV-3 portal has been lost again, and e-mails are not getting sent. We continue to work at stabilizing the environment.
  • Time: Oct. 24, 2022, 2:29 p.m.
    Status: Investigating
    Update: Following operations on the network, access to the UI and API on ENV-3 has been restored. Instabilities may still be encountered, as well as slowness in e-mail campaigns. E-mails are unpaused on ENV-0, while minor slowness may still be present. Unstabilities remain in the ATMP API We continue to investigate and to stabilize the situation.
  • Time: Oct. 24, 2022, 1:58 p.m.
    Status: Investigating
    Update: As a precision, both the platform and the API are impacted on ENV-3 and ATMP. API calls also encounter errors and are not processed.
  • Time: Oct. 24, 2022, 1:25 p.m.
    Status: Investigating
    Update: We are encountering a a network issue on our datacenters. As a result, ENV-3 is currently unavailable, both on the UI and the API. In addition, the ATMP add-on is also unavailable, both on the UI and the API. All e-mails are currently paused on ENV-0, but the interface remain available. Our IT teams are investigating urgently.

Updates:

  • Time: Oct. 19, 2022, 2:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 19, 2022, 2:15 p.m.
    Status: Investigating
    Update: We are encountering an issue on the TEST environment. The platform is unavailable. Our IT teams are investigating. NB : this has no impact at all on any PRODUCTION environment.

Updates:

  • Time: Oct. 19, 2022, 2:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 19, 2022, 2:15 p.m.
    Status: Investigating
    Update: We are encountering an issue on the TEST environment. The platform is unavailable. Our IT teams are investigating. NB : this has no impact at all on any PRODUCTION environment.

Updates:

  • Time: Sept. 23, 2022, 6:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 22, 2022, 2:06 p.m.
    Status: Investigating
    Update: We are encountering slowness with e-mail sendings on ENV-0. Campaigns are being sent with a reduced speeding rate. Our IT teams are investigating

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Frequently Asked Questions - Actito

Is there a Actito outage?
The current status of Actito is: Systems Active
Where can I find the official status page of Actito?
The official status page for Actito is here
How can I get notified if Actito is down or experiencing an outage?
To get notified of any status changes to Actito, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Actito every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Actito do?
Actito enables marketers to convert customer satisfaction into revenue. Explore their services and get in touch for more information.

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