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Is there an SmartThings outage?

SmartThings status: Systems Active

Last checked: 6 minutes ago

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SmartThings outages and incidents

Outage and incident data over the last 30 days for SmartThings.

There have been 0 outages or incidents for SmartThings in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SmartThings

Outlogger tracks the status of these components for Xero:

Developer Tools Active
Hubs, Devices, and Automations Active
Mobile App Active
Platform APIs Active
SmartThings.com Active
Developer Tools Active
Hubs, Devices, and Automations Active
Mobile App Active
Platform APIs Active
SmartThings.com Active
Developer Tools Active
Hubs, Devices, and Automations Active
Mobile App Active
Platform APIs Active
SmartThings.com Active
Component Status
Active
Developer Tools Active
Hubs, Devices, and Automations Active
Mobile App Active
Platform APIs Active
SmartThings.com Active
Active
Developer Tools Active
Hubs, Devices, and Automations Active
Mobile App Active
Platform APIs Active
SmartThings.com Active
Active
Developer Tools Active
Hubs, Devices, and Automations Active
Mobile App Active
Platform APIs Active
SmartThings.com Active

Latest SmartThings outages and incidents.

View the latest incidents for SmartThings and check for official updates:

Updates:

  • Time: Oct. 28, 2022, 7:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 27, 2022, 11:19 p.m.
    Status: Monitoring
    Update: Hub firmware version 0.45.11 has been released to the aforementioned users which should resolve the frequent Hub reboot issue. We will continue to monitor to ensure the issue is completely resolved. Please contact us via support.smartthings.com if you have any questions.
  • Time: Oct. 27, 2022, 10:04 p.m.
    Status: Identified
    Update: To address the issue causing frequent Hub reboots, Hub firmware version 0.45.11 will be released to a subset of users. Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. We will update the status page once the release has been completed.
  • Time: Oct. 27, 2022, 4:19 p.m.
    Status: Identified
    Update: We have identified the issue which has been causing frequent hub reboots for a subset of users with Sonos devices. Affected hubs may be experiencing issues with device control and automation execution. We are currently working on a solution to fix this issue via a firmware update. Unplugging all Sonos devices connected to SmartThings for 30 minutes then power cycling the SmartThings Hub will resolve this issue without waiting for a firmware update.
  • Time: Oct. 26, 2022, 8:50 p.m.
    Status: Identified
    Update: Starting at October 26th, 2022 11:15AM PDT, some users with Sonos devices connected to their hubs may have started experiencing issues with their hub frequently rebooting. We have identified the issue and have taken remediation steps which has restored functionality for a subset of impacted users at this time. We are continuing to work on resolving the issue for the remaining impacted users and will provide updates as available. If you are still experiencing this issue, please turn off your Sonos speaker for 30 minutes, you can power it back on after your Hub’s LEDs are green.

Updates:

  • Time: Dec. 7, 2022, 9:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 31, 2022, 8:08 p.m.
    Status: Monitoring
    Update: Hub firmware version 0.45.11 contains a fix for the Zigbee functionality issue and has been released. We are currently monitoring to ensure affected hubs are operating as expected.
  • Time: Oct. 27, 2022, 10:03 p.m.
    Status: Identified
    Update: Some users may experience issues with ZigBee functionality since our last hub firmware update. We are currently preparing a firmware release to resolve the issue, but in the meantime users can reboot their hubs to temporarily regain ZigBee functionality.
  • Time: Oct. 25, 2022, 8:37 p.m.
    Status: Identified
    Update: Some users may experience issues with ZigBee functionality since our last hub firmware update. We are currently preparing a firmware release to resolve the issue, but in the meantime users can reboot their hubs to temporarily regain ZigBee functionality.

Updates:

  • Time: Oct. 15, 2022, 4:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 15, 2022, 4:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 15, 2022, 4:14 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 15, 2022, 4:12 p.m.
    Status: Investigating
    Update: Some users in the Europe region may be experiencing delays or failures loading certain parts of the app, controlling devices, and automation executions. We are investigating and will provide updates as available.

Updates:

  • Time: Oct. 18, 2022, 12:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2022, 9:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 15, 2022, 1:17 p.m.
    Status: Identified
    Update: Some users may be experiencing issues with device control and automation execution.

Updates:

  • Time: Oct. 13, 2022, 10:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 13, 2022, 10:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 13, 2022, 9:28 p.m.
    Status: Investigating
    Update: We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

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Frequently Asked Questions - SmartThings

Is there a SmartThings outage?
The current status of SmartThings is: Systems Active
Where can I find the official status page of SmartThings?
The official status page for SmartThings is here
How can I get notified if SmartThings is down or experiencing an outage?
To get notified of any status changes to SmartThings, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SmartThings every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SmartThings do?
SmartThings allows for home automation, routine activation, device connection, and energy tracking for a fully connected home.

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