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Is there an Solvvy outage?

Solvvy status: Systems Active

Last checked: 5 days, 11 hours ago

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Solvvy outages and incidents

Outage and incident data over the last 30 days for Solvvy.

There have been 0 outages or incidents for Solvvy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solvvy

Outlogger tracks the status of these components for Xero:

Authentication Active
Gateway Active
Search Active
Ticket Processing Active
Dashboard Active
WWW Active
Component Status
Active
Authentication Active
Gateway Active
Search Active
Ticket Processing Active
Active
Dashboard Active
WWW Active

Latest Solvvy outages and incidents.

View the latest incidents for Solvvy and check for official updates:

Updates:

  • Time: Jan. 12, 2024, 1:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 11, 2024, 7:11 p.m.
    Status: Investigating
    Update: solvvy.com is currently offline. There is no impact to any Solvvy services as a result of this site outage.

Updates:

  • Time: Dec. 5, 2023, 4:57 p.m.
    Status: Resolved
    Update: Solvvy was having issues on GCP Autoscaling which was causing the API requests failing. The issue was identified and fixed immediately. All Solvvy services back to functional now.

Updates:

  • Time: Dec. 2, 2023, 9:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 2, 2023, 7 p.m.
    Status: Identified
    Update: Root cause for this outage has been identified and is actively being worked to restore service.
  • Time: Dec. 2, 2023, 6:58 p.m.
    Status: Investigating
    Update: Solvvy has acknowledged issues with ticket processing. This issue is under investigation at this time

Updates:

  • Time: Sept. 17, 2023, 3:41 p.m.
    Status: Resolved
    Update: This issue is fixed now. The vendor issue is resolved.
  • Time: Sept. 17, 2023, 1:30 p.m.
    Status: Investigating
    Update: Solvvy.com (our marketing page is down) due to issue with our Vendor wpengine having site wide issues. https://wpenginestatus.com/ We have actively working with WP Engine. This has no impact Solvvy chatbot or Dashboard.

Updates:

  • Time: Sept. 7, 2023, 12:48 a.m.
    Status: Resolved
    Update: This incident is now resolved, Solvvy Analytics Dashboard are back to Operational. Please note that the issue was limited to DISPLAY ONLY, all underlying data and calculations have been functional.
  • Time: Sept. 6, 2023, 10:11 p.m.
    Status: Identified
    Update: We had issues with Google Looker APIs which Solvvy Dashboard uses. The issue has been identified and we have the fix implemented on our lower environments and testing before we push it our Live environments.
  • Time: Sept. 6, 2023, 9:08 p.m.
    Status: Identified
    Update: We had issues with Google Looker APIs which Solvvy Dashboard uses. The issue has been identified and we are working on fix and implementation.
  • Time: Sept. 6, 2023, 7:46 p.m.
    Status: Identified
    Update: We have identified the issue in the Analytics-Reporting side and the team is working to fix this issue.
  • Time: Sept. 6, 2023, 7:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Looker dashboards for analytics are functional independently but the Dashboard isn't able to connect for Visuals, we are looking this issues.
  • Time: Sept. 6, 2023, 4:03 p.m.
    Status: Investigating
    Update: We are currently investigating the Solvvy Analytics Dashboard issues. All other Solvvy functions are operational.

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Frequently Asked Questions - Solvvy

Is there a Solvvy outage?
The current status of Solvvy is: Systems Active
Where can I find the official status page of Solvvy?
The official status page for Solvvy is here
How can I get notified if Solvvy is down or experiencing an outage?
To get notified of any status changes to Solvvy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solvvy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solvvy do?
Zoom Virtual Agent is an AI chatbot that efficiently resolves customer issues at scale, saving money and boosting contact center efficiency.

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