RM Internet & E-safety outages and incidents
Outage and incident data over the last 30 days for RM Internet & E-safety.
There have been 1 outages or incidents for RM Internet & E-safety in the last 30 days.
Severity Breakdown:
None: 0
Minor: 1
Major: 0
Critical: 0
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Sign Up NowComponents and Services Monitored for RM Internet & E-safety
Outlogger tracks the status of these components for Xero:
DNS
Active
RM Connectivity
Active
South East Connectivity
Active
SSL Connect
Performance Issues
Web Hosting
Active
SMTP Store & Forward
Active
South West Connectivity
Bath & N.E. Somerset
Active
Bournemouth
Active
Bristol
Active
Cornwall
Active
Devon
Active
Dorset
Active
Gloucestershire
Active
N. Somerset
Active
Plymouth
Active
Poole
Active
Somerset
Active
South Gloucestershire
Active
Swindon
Active
Torbay
Active
Wiltshire
Active
Voice Services
Hosted Voice
Active
Web Filtering
SafetyNet Plus
Performance Issues
SafetyNet Plus Transparent Module
Performance Issues
| Component | Status |
|---|---|
| DNS | Active |
| RM Connectivity | Active |
| South East Connectivity | Active |
| SSL Connect | Performance Issues |
| Web Hosting | Active |
| Active | |
| SMTP Store & Forward | Active |
| South West Connectivity | Active |
| Bath & N.E. Somerset | Active |
| Bournemouth | Active |
| Bristol | Active |
| Cornwall | Active |
| Devon | Active |
| Dorset | Active |
| Gloucestershire | Active |
| N. Somerset | Active |
| Plymouth | Active |
| Poole | Active |
| Somerset | Active |
| South Gloucestershire | Active |
| Swindon | Active |
| Torbay | Active |
| Wiltshire | Active |
| Voice Services | Active |
| Hosted Voice | Active |
| Web Filtering | Performance Issues |
| SafetyNet Plus | Performance Issues |
| SafetyNet Plus Transparent Module | Performance Issues |
Latest RM Internet & E-safety outages and incidents.
View the latest incidents for RM Internet & E-safety and check for official updates:
Issue in Salford Firewall services
Description: We have monitored the affected services and all looks stable now. As such we are closing this incident.
Status: Resolved
Impact: None | Started At: July 20, 2022, 9:07 a.m.
Updates:
-
Time: July 20, 2022, 2:32 p.m.Status: ResolvedUpdate: We have monitored the affected services and all looks stable now. As such we are closing this incident.
-
Time: July 20, 2022, 9:07 a.m.Status: MonitoringUpdate: We are aware of an issue which has affected firewall services in Salford region. We have applied the fix and we are currently checking with the customers to ensure the stability of the service.
Issue in Firewall traffic
Description: We have monitored the affected device for its health and stability and all looks fine now. As such we are closing this incident.
Status: Resolved
Impact: None | Started At: May 24, 2022, 10:25 a.m.
Updates:
-
Time: June 8, 2022, 7:26 a.m.Status: ResolvedUpdate: We have monitored the affected device for its health and stability and all looks fine now. As such we are closing this incident.
-
Time: May 26, 2022, 3:54 p.m.Status: MonitoringUpdate: The issue has been recovered and now the services are stable. We will continue monitoring the service to ensure smooth operation and stability.
-
Time: May 24, 2022, 10:25 a.m.Status: MonitoringUpdate: We are aware of an issue that occurred to one of the customer firewall. The issue has been recovered and we are monitoring the service. Our engineers are actively looking into the cause of the issue and ensuring the stability of the device.
Search term filtering issue in YouTube
Description: The fix has been deployed and we monitored the service to confirm there are no further filtering issues within Youtube.com , As such we are closing this incident
Status: Resolved
Impact: Minor | Started At: May 18, 2022, 11 a.m.
Updates:
-
Time: Sept. 2, 2022, 10:18 a.m.Status: ResolvedUpdate: The fix has been deployed and we monitored the service to confirm there are no further filtering issues within Youtube.com , As such we are closing this incident
-
Time: June 10, 2022, 12:32 p.m.Status: IdentifiedUpdate: Our engineers are progressing with developing the fix to resolve the RM Safetynet search term filtering within the youtube.com search bar. We will keep you posted on the status.
-
Time: May 18, 2022, 11 a.m.Status: InvestigatingUpdate: A change that was recently made by Youtube has prevented RM Safetynet search term filtering within the youtube.com search bar from working correctly. We are investigating the issue as a priority.
Issue affecting Webhosting service
Description: We have monitored the affected servers and all looks stable now. As such we are closing this incident.
Status: Resolved
Impact: None | Started At: April 29, 2022, 6:09 a.m.
Updates:
-
Time: April 29, 2022, 12:31 p.m.Status: ResolvedUpdate: We have monitored the affected servers and all looks stable now. As such we are closing this incident.
-
Time: April 29, 2022, 6:09 a.m.Status: MonitoringUpdate: We are aware of an issue which affected the Linux Web Hosting servers, the websites hosted on the affected servers were unable to load the content. We have identified the issue and applied the fix and the sites are loading fine now. We will further monitor the server to ensure stability.
Issues with VOIP service affecting Multiple schools
Description: We have monitored the service for a week to ensure that there are no further issues with the VoIP services. As such we are closing this incident.
Status: Resolved
Impact: Minor | Started At: April 21, 2022, 8:29 a.m.
Updates:
-
Time: May 4, 2022, 2:07 p.m.Status: ResolvedUpdate: We have monitored the service for a week to ensure that there are no further issues with the VoIP services. As such we are closing this incident.
-
Time: April 22, 2022, 9:58 a.m.Status: IdentifiedUpdate: We have identified the root cause of the issue and majority of the reported issues have been fixed, Our engineers are proactively working to restore the remaining services as soon as possible.
-
Time: April 21, 2022, 8:29 a.m.Status: InvestigatingUpdate: We are aware of an issue with VOIP service affecting few customers in Dudley, Hertfordshire Learning , South Lanarkshire and AET. Our Engineers are actively working to resolve the issue.
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Frequently Asked Questions - RM Internet & E-safety
Is there a RM Internet & E-safety outage?
The current status of RM Internet & E-safety is: Minor Outage
Where can I find the official status page of RM Internet & E-safety?
The official status page for RM Internet & E-safety is
here
How can I get notified if RM Internet & E-safety is down or experiencing an outage?
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What does RM Internet & E-safety do?
RM assists in achieving assessment goals and collaborating with global assessment providers to aid organizations in navigating digital transformation complexities.