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Is there an SparkPost outage?

SparkPost status: Minor Outage

Last checked: 30 seconds ago

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SparkPost outages and incidents

Outage and incident data over the last 30 days for SparkPost.

There have been 4 outages or incidents for SparkPost in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SparkPost

Outlogger tracks the status of these components for Xero:

Mailbox Provider Service Interruption Active
Alerts API - EUROPE Active
Alerts API - USA Active
Blocklist API - EUROPE Active
Blocklist API - USA Active
Engagement Tracking Service (redirecting clicks and serving opens) - EUROPE Active
Engagement Tracking Service (redirecting clicks and serving opens) - USA Active
Events API - EUROPE Active
Events API - USA Active
Event Webhooks - EUROPE Active
Event Webhooks - USA Active
Metrics API - EUROPE Active
Metrics API - USA Active
Relay Webhooks - EUROPE Active
Relay Webhooks - USA Active
Sending Domains API - EUROPE Active
Sending Domains API - USA Active
SMTP API - EUROPE Active
SMTP API - USA Active
SMTP Delivery - EUROPE Performance Issues
SMTP Delivery - USA Active
SparkPost Application - EUROPE Active
SparkPost Application - USA Active
Suppression List API - EUROPE Active
Suppression List API - USA Active
Transmissions API - EUROPE Performance Issues
Transmissions API - USA Active
Component Status
Mailbox Provider Service Interruption Active
Active
Alerts API - EUROPE Active
Alerts API - USA Active
Active
Blocklist API - EUROPE Active
Blocklist API - USA Active
Active
Engagement Tracking Service (redirecting clicks and serving opens) - EUROPE Active
Engagement Tracking Service (redirecting clicks and serving opens) - USA Active
Active
Events API - EUROPE Active
Events API - USA Active
Active
Event Webhooks - EUROPE Active
Event Webhooks - USA Active
Active
Metrics API - EUROPE Active
Metrics API - USA Active
Active
Relay Webhooks - EUROPE Active
Relay Webhooks - USA Active
Active
Sending Domains API - EUROPE Active
Sending Domains API - USA Active
Active
SMTP API - EUROPE Active
SMTP API - USA Active
Performance Issues
SMTP Delivery - EUROPE Performance Issues
SMTP Delivery - USA Active
Active
SparkPost Application - EUROPE Active
SparkPost Application - USA Active
Active
Suppression List API - EUROPE Active
Suppression List API - USA Active
Performance Issues
Transmissions API - EUROPE Performance Issues
Transmissions API - USA Active

Latest SparkPost outages and incidents.

View the latest incidents for SparkPost and check for official updates:

Updates:

  • Time: Feb. 12, 2024, 4:15 p.m.
    Status: Resolved
    Update: This incident has been resolved - customers are no longer observing an elevated number of opens and clicks from Office 365 addresses.
  • Time: Feb. 9, 2024, 9:29 p.m.
    Status: Monitoring
    Update: Some customers continue to report elevated opens and clicks from Office 365 addresses. We continue to engage with Microsoft and we have escalated this issue. We will provide updates via this Incident when we receive updates from Microsoft; the next update will be no later than 1 pm EST Monday.

Updates:

  • Time: Feb. 7, 2024, 10:03 p.m.
    Status: Resolved
    Update: This incident has been resolved. Summary: Beginning last week we made a change to add a URL to the list-unsubscribe header to be compliant with new rule “one-click” unsubscribe requirements from Gmail and Yahoo. After this update, some customers started reporting an increase in [new] junk foldering of messages destined to Office 365 addresses - it appears they were flagged by Microsoft’s Defender filtering framework. We worked with Microsoft who made changes to address this issue. In addition, some customers reported a large increase in opens and clicks on Monday and Tuesday of this week that we believe were caused by some action by Microsoft - likely a reclassification or redelivery routine.
  • Time: Feb. 7, 2024, 10:03 p.m.
    Status: Resolved
    Update: This incident has been resolved. Summary: Beginning last week we made a change to add a URL to the list-unsubscribe header to be compliant with new rule “one-click” unsubscribe requirements from Gmail and Yahoo. After this update, some customers started reporting an increase in [new] junk foldering of messages destined to Office 365 addresses - it appears they were flagged by Microsoft’s Defender filtering framework. We worked with Microsoft who made changes to address this issue. In addition, some customers reported a large increase in opens and clicks on Monday and Tuesday of this week that we believe were caused by some action by Microsoft - likely a reclassification or redelivery routine.
  • Time: Feb. 7, 2024, 3:58 p.m.
    Status: Monitoring
    Update: Customers are reporting improvements and we continue to work with Microsoft on this issue. We will continue to monitor and we'll provide another update by 5 PM EST today.
  • Time: Feb. 7, 2024, 3:58 p.m.
    Status: Monitoring
    Update: Customers are reporting improvements and we continue to work with Microsoft on this issue. We will continue to monitor and we'll provide another update by 5 PM EST today.
  • Time: Feb. 6, 2024, 11:42 p.m.
    Status: Monitoring
    Update: We continue to communicate with Microsoft on this issue; they are responsive and are working on changes on their side; some customers are reporting improvements. We will continue to monitor and we'll provide another update by noon EST on Wednesday.
  • Time: Feb. 6, 2024, 11:42 p.m.
    Status: Monitoring
    Update: We continue to communicate with Microsoft on this issue; they are responsive and are working on changes on their side; some customers are reporting improvements. We will continue to monitor and we'll provide another update by noon EST on Wednesday.
  • Time: Feb. 6, 2024, 7:56 p.m.
    Status: Monitoring
    Update: Microsoft have communicated to us that they have made updates to address these issues; customers are no longer reporting an uptick in opens.
  • Time: Feb. 6, 2024, 7:56 p.m.
    Status: Monitoring
    Update: Microsoft have communicated to us that they have made updates to address these issues; customers are no longer reporting an uptick in opens.
  • Time: Feb. 6, 2024, 5:56 p.m.
    Status: Identified
    Update: Last week we rolled out a change to support the new list-unsubscribe header requirements for Gmail and Yahoo; this caused Microsoft to quarantine some messages for Office365 addresses; we are working with Microsoft on this issue. Some recipients are reporting receiving multiple copies of messages.
  • Time: Feb. 6, 2024, 5:56 p.m.
    Status: Identified
    Update: Last week we rolled out a change to support the new list-unsubscribe header requirements for Gmail and Yahoo; this caused Microsoft to quarantine some messages for Office365 addresses; we are working with Microsoft on this issue. Some recipients are reporting receiving multiple copies of messages.

Updates:

  • Time: Jan. 24, 2024, 2:18 p.m.
    Status: Resolved
    Update: Systems are (and have been) operating as expected. The investigation revealed that the suspected increase in latency was misleading and was actually a result of a recent change in our monitoring configuration.
  • Time: Jan. 24, 2024, 1:08 p.m.
    Status: Investigating
    Update: We are investigating an increase in delivery latency for some outbound messages. (NOTE: This does not impact our customers hosted in the EU.)

Updates:

  • Time: Jan. 24, 2024, 2:18 p.m.
    Status: Resolved
    Update: Systems are (and have been) operating as expected. The investigation revealed that the suspected increase in latency was misleading and was actually a result of a recent change in our monitoring configuration.
  • Time: Jan. 24, 2024, 1:08 p.m.
    Status: Investigating
    Update: We are investigating an increase in delivery latency for some outbound messages. (NOTE: This does not impact our customers hosted in the EU.)

Updates:

  • Time: Jan. 16, 2024, 9:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 16, 2024, 8:47 p.m.
    Status: Monitoring
    Update: Earlier today at 15:00 UTC we rolled out an update to the event webhooks framework in the US region and this caused some customers to receive events more than once (the incident ended at 20:30 UTC). While we don't guarantee zero duplication of data received via webhooks, this incident caused some customers to receive up to twice the number of events expected during this timeframe. We are letting you know because it resulted in a significant bump in webhooks traffic for some customers. (No extra action is necessary for those customers who already de-duplicate data using event_id.)

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Frequently Asked Questions - SparkPost

Is there a SparkPost outage?
The current status of SparkPost is: Minor Outage
Where can I find the official status page of SparkPost?
The official status page for SparkPost is here
How can I get notified if SparkPost is down or experiencing an outage?
To get notified of any status changes to SparkPost, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SparkPost every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SparkPost do?
Efficiently send and enhance your emails with a reliable platform that delivers 40% of global commercial emails.

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