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Is there an SparkPost outage?

SparkPost status: Minor Outage

Last checked: a minute ago

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SparkPost outages and incidents

Outage and incident data over the last 30 days for SparkPost.

There have been 4 outages or incidents for SparkPost in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SparkPost

Outlogger tracks the status of these components for Xero:

Mailbox Provider Service Interruption Active
Alerts API - EUROPE Active
Alerts API - USA Active
Blocklist API - EUROPE Active
Blocklist API - USA Active
Engagement Tracking Service (redirecting clicks and serving opens) - EUROPE Active
Engagement Tracking Service (redirecting clicks and serving opens) - USA Active
Events API - EUROPE Active
Events API - USA Active
Event Webhooks - EUROPE Active
Event Webhooks - USA Active
Metrics API - EUROPE Active
Metrics API - USA Active
Relay Webhooks - EUROPE Active
Relay Webhooks - USA Active
Sending Domains API - EUROPE Active
Sending Domains API - USA Active
SMTP API - EUROPE Active
SMTP API - USA Active
SMTP Delivery - EUROPE Performance Issues
SMTP Delivery - USA Active
SparkPost Application - EUROPE Active
SparkPost Application - USA Active
Suppression List API - EUROPE Active
Suppression List API - USA Active
Transmissions API - EUROPE Performance Issues
Transmissions API - USA Active
Component Status
Mailbox Provider Service Interruption Active
Active
Alerts API - EUROPE Active
Alerts API - USA Active
Active
Blocklist API - EUROPE Active
Blocklist API - USA Active
Active
Engagement Tracking Service (redirecting clicks and serving opens) - EUROPE Active
Engagement Tracking Service (redirecting clicks and serving opens) - USA Active
Active
Events API - EUROPE Active
Events API - USA Active
Active
Event Webhooks - EUROPE Active
Event Webhooks - USA Active
Active
Metrics API - EUROPE Active
Metrics API - USA Active
Active
Relay Webhooks - EUROPE Active
Relay Webhooks - USA Active
Active
Sending Domains API - EUROPE Active
Sending Domains API - USA Active
Active
SMTP API - EUROPE Active
SMTP API - USA Active
Performance Issues
SMTP Delivery - EUROPE Performance Issues
SMTP Delivery - USA Active
Active
SparkPost Application - EUROPE Active
SparkPost Application - USA Active
Active
Suppression List API - EUROPE Active
Suppression List API - USA Active
Performance Issues
Transmissions API - EUROPE Performance Issues
Transmissions API - USA Active

Latest SparkPost outages and incidents.

View the latest incidents for SparkPost and check for official updates:

Updates:

  • Time: March 31, 2024, 2:49 p.m.
    Status: Resolved
    Update: Service has been restored
  • Time: March 31, 2024, 3:41 a.m.
    Status: Monitoring
    Update: We have had over an hour without any spikes in errors. We are continuing to monitor.
  • Time: March 30, 2024, 10:48 p.m.
    Status: Monitoring
    Update: We are seeing almost complete recovery. We have a couple short of bursts of errors per hour. We will continue to monitor till we have full recovery. Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.
  • Time: March 30, 2024, 5:35 p.m.
    Status: Monitoring
    Update: We are continuing to see improvements in the 5xx error rates. However, we are still seeing short bursts of raised error rates. We will continue to monitor until full recovery. Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.
  • Time: March 29, 2024, 3:45 p.m.
    Status: Monitoring
    Update: We are continuing to see improvements in the 5xx error rates. However, we will continue to monitor the error rates and performance until full recovery. Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.
  • Time: March 28, 2024, 7:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Our data processing services are running behind; some customers may see increased 5xx errors or a delay of data available via the: - SparkPost App (webUI): Signals Reports - Metrics API Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.
  • Time: March 28, 2024, 6:43 p.m.
    Status: Investigating
    Update: Our data processing services are running behind; some customers may see a delay of data available via the: - SparkPost App (webUI): Signals Reports - Metrics API Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.

Updates:

  • Time: March 14, 2024, 5:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 14, 2024, 5:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 14, 2024, 4:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 14, 2024, 4:35 p.m.
    Status: Investigating
    Update: We are experiencing an elevated level of errors on the Transmissions API (injection API) for some SparkPost customers. Please retry any 5xx error. Note: This issue does not impact SparkPost customers hosted in the EU.
  • Time: March 14, 2024, 4:35 p.m.
    Status: Investigating
    Update: We are experiencing an elevated level of errors on the Transmissions API (injection API) for some SparkPost customers. Please retry any 5xx error. Note: This issue does not impact SparkPost customers hosted in the EU.

Updates:

  • Time: Feb. 28, 2024, 11:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 28, 2024, 10:20 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results
  • Time: Feb. 28, 2024, 6:56 p.m.
    Status: Identified
    Update: We have identified the issue causing the IP Pool Name and the Template ID filters from being available within Signals Deliverability. The team is actively working on a fix that will resolve this issue on a go-forward basis. Historical data from Feb. 23rd will continue to not have the IP Pool Name or Template ID tags available for filtering. NOTE: The impact of this incident is limited to only Signals Deliverability Inbox Placement monitoring. Email sending and Signals metrics are not impacted by this incident.
  • Time: Feb. 28, 2024, 6:23 p.m.
    Status: Investigating
    Update: The template and IP pool breakdowns for all 8 deliverability metrics are currently experiencing outage since February 23rd, 2024. We are actively working on identifying the root cause and mitigating the issue going forward.

Updates:

  • Time: Feb. 28, 2024, 11:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 28, 2024, 10:20 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results
  • Time: Feb. 28, 2024, 6:56 p.m.
    Status: Identified
    Update: We have identified the issue causing the IP Pool Name and the Template ID filters from being available within Signals Deliverability. The team is actively working on a fix that will resolve this issue on a go-forward basis. Historical data from Feb. 23rd will continue to not have the IP Pool Name or Template ID tags available for filtering. NOTE: The impact of this incident is limited to only Signals Deliverability Inbox Placement monitoring. Email sending and Signals metrics are not impacted by this incident.
  • Time: Feb. 28, 2024, 6:23 p.m.
    Status: Investigating
    Update: The template and IP pool breakdowns for all 8 deliverability metrics are currently experiencing outage since February 23rd, 2024. We are actively working on identifying the root cause and mitigating the issue going forward.

Updates:

  • Time: Feb. 24, 2024, 6:25 p.m.
    Status: Resolved
    Update: The replays have finished running. All historical engagement data is fully caught up.
  • Time: Feb. 24, 2024, 3:58 p.m.
    Status: Monitoring
    Update: The replays continue to run nominally. We estimate that the replays will complete within the next 4-5 hours.
  • Time: Feb. 24, 2024, 5:11 a.m.
    Status: Monitoring
    Update: The replays continue to run nominally. We anticipate historical engagement data will be fully caught up in the next 12-14 hours. We are intentionally throttling the replay to ensure we do not overwhelm customers' webhook endpoints. While we cannot guarantee ordering, we are generally sending the data from oldest to most recent. The next update will be provided at the completion of the replay or early if needed.
  • Time: Feb. 24, 2024, 3:54 a.m.
    Status: Monitoring
    Update: The replays continue to run nominally. To optimize the performance of the replay we are going to slightly change the manner in which we are sending the replayed data. Starting around 11PM ET we will slow the total overall rate limits slightly, but continue sending historical events without a pause between hours. We do not anticipate any impact to customers endpoints due to this change.
  • Time: Feb. 24, 2024, 1:49 a.m.
    Status: Monitoring
    Update: We started replaying historical missed data at 8:30ET. Customers will begin to see missed events delivered to their webhooks and continuing until all data has been replayed. We plan to replay 1 hour of open and click events from 2/22 1800UTC through (and including) 2/23 19:00UTC with a 5 minute pause between each hour of data. We will provide future updates to this status page as needed, or at the completion of the replay.
  • Time: Feb. 24, 2024, 1:15 a.m.
    Status: Identified
    Update: All of the tests for the replay process have been validated. We will begin replays at 8:30ET/7:30CT. We plan to replay 1 hour of data at a time, starting from the latest hour and working up to present time, with a pause of 5 minutes between each hour of data.
  • Time: Feb. 24, 2024, 12:43 a.m.
    Status: Identified
    Update: The team is continuing to test and validate the replay process to for historical open and click events. We will post an update to this status page in the next 45 minutes with the exact start time that replays will begin. We plan to replay 1 hour of data at a time, starting from the latest hour and working up to present time, with a pause of 5 minutes between each hour of data.
  • Time: Feb. 23, 2024, 8:48 p.m.
    Status: Identified
    Update: We have verified that the fix is working as expected and customers are seeing generation of live open and click events. We are actively finalizing testing on the replays and anticipate starting the recovery of historical open and click events within the next few hours. We plan to replay 1 hour of data at a time, starting from the latest hour and working up to present time, with a pause of 5 minutes between each hour of data.
  • Time: Feb. 23, 2024, 7:43 p.m.
    Status: Identified
    Update: We are starting the deployment of this fix to production. We are anticipating that the production deployment should be completed within the next 20-30 minutes. We will provide an update as soon as the deployment is completed.
  • Time: Feb. 23, 2024, 7:23 p.m.
    Status: Identified
    Update: The team encountered some unexpected delays in the deployment of the fixes. We are continuing to work on deploying the fixes to production. We will provide an updated estimate of the resolution within the next 30 minutes.
  • Time: Feb. 23, 2024, 3:40 p.m.
    Status: Identified
    Update: The team has identified the fix for this issue and are actively working to deploy a fix to our production clusters. We anticipate that new open and click events will start processing within the next 60-90 minutes. Additionally, our team has confirmed that there was NO data loss due to this issue and are working on a replay of the missing data. We anticipate that replayed data will begin being shipped within the next 4-6 hours.
  • Time: Feb. 23, 2024, 2:14 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 23, 2024, 2:13 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 23, 2024, 2:10 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 23, 2024, 1:10 p.m.
    Status: Investigating
    Update: Our data processing services are running behind; some customers may see a delay of data available via the: - SparkPost App (webUI): Signals Reports - Events API - Customer webhook endpoints Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.

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Frequently Asked Questions - SparkPost

Is there a SparkPost outage?
The current status of SparkPost is: Minor Outage
Where can I find the official status page of SparkPost?
The official status page for SparkPost is here
How can I get notified if SparkPost is down or experiencing an outage?
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What does SparkPost do?
Efficiently send and enhance your emails with a reliable platform that delivers 40% of global commercial emails.

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