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Is there an Stitch outage?

Stitch status: Systems Active

Last checked: 13 seconds ago

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Stitch outages and incidents

Outage and incident data over the last 30 days for Stitch.

There have been 0 outages or incidents for Stitch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Stitch

Outlogger tracks the status of these components for Xero:

api.stitchdata.com Active
app.stitchdata.com Active
Auth0 Management API Active
Auth0 User Authentication Active
AWS amplify-us-east-1 Active
AWS kms-us-east-1 Active
Zuora Production Analytics Active
Zuora Production API Active
Zuora Production Batch Operations Active
Zuora Production Integrations Active
Zuora Production UI Active
Component Status
api.stitchdata.com Active
app.stitchdata.com Active
Auth0 Management API Active
Auth0 User Authentication Active
AWS amplify-us-east-1 Active
AWS kms-us-east-1 Active
Zuora Production Analytics Active
Zuora Production API Active
Zuora Production Batch Operations Active
Zuora Production Integrations Active
Zuora Production UI Active

Latest Stitch outages and incidents.

View the latest incidents for Stitch and check for official updates:

Updates:

  • Time: Oct. 15, 2020, 12:33 a.m.
    Status: Resolved
    Update: Extractions have resumed their normal schedules. No data was lost, and subsequent extractions will resume from their bookmarks.
  • Time: Oct. 15, 2020, 12:16 a.m.
    Status: Monitoring
    Update: The root cause has been identified as a side effect of the Xero authentication upgrade and extractions are resuming their normal schedules.
  • Time: Oct. 14, 2020, 11:22 p.m.
    Status: Investigating
    Update: We're currently investigating an issue affecting extraction jobs for Xero integrations occurring according to their specified replication frequencies and anchor times. Extraction jobs will be delayed as a result.

Updates:

  • Time: Aug. 24, 2020, 6:10 p.m.
    Status: Resolved
    Update: Functionality has remained consistent and without issue since our billing service's performance was restored.
  • Time: Aug. 24, 2020, 3:36 p.m.
    Status: Monitoring
    Update: Our billing service has released a fix for this issue and we're continuing to monitor availability to take mitigating steps as necessary.
  • Time: Aug. 24, 2020, 1:05 p.m.
    Status: Identified
    Update: Our billing service is encountering a partial outage, affecting Stitch account access and functionality. We're monitoring the situation closely to evaluate any necessary action to expedite availability.

Updates:

  • Time: April 23, 2020, 2:35 p.m.
    Status: Resolved
    Update: Our support team is now available as our chat and email service provider has completed their maintenance.
  • Time: April 23, 2020, 2:06 p.m.
    Status: Monitoring
    Update: Our support team is temporarily unavailable as our chat and email service provider performs emergency maintenance.

Updates:

  • Time: April 3, 2020, 12:38 p.m.
    Status: Resolved
    Update: Redshift loading functionality has remained at normal levels, and there have been no recurrences of this error since the fix was deployed.
  • Time: April 2, 2020, 10:11 p.m.
    Status: Monitoring
    Update: Our team deployed a fix for this issue circa 19:50 UTC, and Redshift loading functionality has remained at normal levels since then. We're continuing to monitor loading behaviors at this time.
  • Time: April 2, 2020, 3:48 p.m.
    Status: Identified
    Update: Our team has identified an issue stemming from logic used to handle Primary Key fields that are nested maps, which increased the workload on loading services. We're currently working to implement a fix for this behavior.
  • Time: April 1, 2020, 10:22 p.m.
    Status: Investigating
    Update: Our engineering team is currently investigating transient loading errors affecting a subset of accounts working with Redshift destinations. A small percentage of loading processes for this destination may experience intermittent loading errors.

Updates:

  • Time: Feb. 6, 2020, 4:12 p.m.
    Status: Resolved
    Update: Facebook Ads integrations have returned to normal functionality.
  • Time: Feb. 6, 2020, 3:15 p.m.
    Status: Monitoring
    Update: Facebook's team is reporting a partial outage that results in the behavior exhibited by our integrations that can be viewed here: https://developers.facebook.com/status/issues/470651240279373/ They've deployed a fix and our team is continuing to monitor the situation as extractions resume normal functionality.
  • Time: Feb. 6, 2020, 12:54 p.m.
    Status: Investigating
    Update: Users are reporting an error from Facebook Ads during authentication processes that indicate the source ad account cannot be located, which is preventing extraction from occurring. Our engineering team is investigating this behavior.

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Frequently Asked Questions - Stitch

Is there a Stitch outage?
The current status of Stitch is: Systems Active
Where can I find the official status page of Stitch?
The official status page for Stitch is here
How can I get notified if Stitch is down or experiencing an outage?
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