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Is there an Superhuman outage?

Superhuman status: Systems Active

Last checked: 8 minutes ago

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Superhuman outages and incidents

Outage and incident data over the last 30 days for Superhuman.

There have been 0 outages or incidents for Superhuman in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Superhuman

Outlogger tracks the status of these components for Xero:

Email sending Active
Google Apps Gmail Active
HubSpot APIs Active
Salesforce Active
Superhuman Active
Component Status
Email sending Active
Google Apps Gmail Active
HubSpot APIs Active
Salesforce Active
Superhuman Active

Latest Superhuman outages and incidents.

View the latest incidents for Superhuman and check for official updates:

Updates:

  • Time: July 10, 2019, 1:57 p.m.
    Status: Resolved
    Update: The incident has been resolved. Thanks for your patience!
  • Time: July 10, 2019, 12:18 p.m.
    Status: Investigating
    Update: Emails take a longer time than usual to send. We're investigating the issue. No data has been lost.

Updates:

  • Time: June 3, 2019, 12:07 a.m.
    Status: Resolved
    Update: Google have resolved the relevant incident on their side, and emails are now sending successfully from Superhuman again! If any of your emails failed to send during the last few hours, they will show up in your inbox in Superhuman and can be retried or skipped as appropriate.
  • Time: June 2, 2019, 11:11 p.m.
    Status: Monitoring
    Update: We're seeing an increase in delayed sends as the issues with Google Cloud and Gmail continue, affecting about 15% of emails sent. We'll continue monitoring the situation and let you know as things change. https://www.google.com/appsstatus https://status.cloud.google.com/
  • Time: June 2, 2019, 8:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 2, 2019, 8:48 p.m.
    Status: Investigating
    Update: We're monitoring an issue that causes delays to send emails in some instances. This is due to networking issues with our hosting provider, Google Cloud. Google Cloud is aware of the issue and is actively working on fixing this issue. Your emails are safely stored on your device, and will send when the issue is resolved

Updates:

  • Time: May 21, 2019, 1:07 p.m.
    Status: Resolved
    Update: The issue is fully resolved, and all emails that were delayed have now sent. Please don't hesitate to reach out to [email protected] if you have any questions.
  • Time: May 21, 2019, 12:53 p.m.
    Status: Investigating
    Update: We are experiencing some issues with Redis connectivity right now which may affect sending emails. We are working hard to resolve as quickly as possible.

Updates:

  • Time: May 9, 2019, 12:48 a.m.
    Status: Resolved
    Update: This incident seems resolved for all Superhuman users. Gmail has not yet closed their issue yet, but the failure rate that we observed has dropped to 0.
  • Time: May 8, 2019, 11:50 p.m.
    Status: Identified
    Update: Update from Google here: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=e287a05e9ee515a2ad24a58eaa5b2e33.
  • Time: May 8, 2019, 11:37 p.m.
    Status: Identified
    Update: We are seeing a small number of sends fail due to errors with the Gmail API. This is not affecting most users. If one of your emails fails to send you will see it at the top of your inbox with a red dot, and you can either resend it or discard it by clicking on the red dot. We think it's likely that retrying the email manually will successfully send it. We are in communication with Google about this, and hope to have more information to share soon.

Updates:

  • Time: April 17, 2019, 11:41 p.m.
    Status: Resolved
    Update: It appears these login issues are fixed! We'll stay on the lookout just in case anything else crops up, but you should be able to return to your regularly scheduled emailing now. :-)
  • Time: April 17, 2019, 11:10 p.m.
    Status: Monitoring
    Update: Google login seems to be getting better, so you may be able to log in now if you couldn't earlier. We're still keeping an eye on things and will share any more progress we see.
  • Time: April 17, 2019, 10:35 p.m.
    Status: Investigating
    Update: We’re seeing problems with signing into Superhuman. The cause is an outage of Google’s login system that also prevents signing into Gmail. We’re in touch with Google and will share updates here as we have them. If you like, you can also follow along here on Google's status page: https://status.cloud.google.com/incident/cloud-iam/19001

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Frequently Asked Questions - Superhuman

Is there a Superhuman outage?
The current status of Superhuman is: Systems Active
Where can I find the official status page of Superhuman?
The official status page for Superhuman is here
How can I get notified if Superhuman is down or experiencing an outage?
To get notified of any status changes to Superhuman, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Superhuman every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Superhuman do?
A speedy email service that is enjoyable and hassle-free, saving you four hours of time each week.