Time: Aug. 20, 2020, 4:50 p.m.

Status: Resolved

Update: And we're officially back! We stopped seeing elevated error rates at around 3am PST, and Google officially resolved the incident at 4:19am. If you had emails that failed to send, they'll show up in Superhuman and you can tap on "Send Failed" to retry. A small subset of reminders that should have triggered between 10pm and 2am PST were delayed until 2am PST.

Time: Aug. 20, 2020, 8:47 a.m.

Status: Monitoring

Update: The error rate we're observing on the Gmail API has been trending down significantly, and for the last 30 minutes our send failure rate has stayed below 1%. Although we're not ready to close this issue yet (we're still seeing many slow sends, and a much-higher-than-normal failure rate) most people should see everything working again. If you had emails that failed to send, they'll show up in Superhuman and you can tap on "Send Failed" to retry. Any reminders that should have returned to your inbox during the time that Gmail's API was down will have returned just now. Google continues to work on the underlying issue, and they post updates here: https://status.cloud.google.com/incident/zall/20008

Time: Aug. 20, 2020, 6 a.m.

Status: Identified

Update: We're now seeing close to 40% of emails fail to send, and a similar number of reminders are not returning on time (as they rely on a similar Gmail API). By design Superhuman will retry about 10 times over the course of several minutes until sending succeeds. While that's happening we optimistically include the emails in your Sent Items (usually this makes everything feel blazingly fast!). The retry logic means that during an outage like this some emails will send more slowly than usual (when it retried many times before working), while others will not send and re-appear in your Inbox as failed after several minutes. (Pro-tip: to tell if an email in your sent items is really sent, or still being tried, try to add a label to it cmd+k "Label" will not show up until an email is sent successfully). Google's incident coverage is here: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a45de3b26d6c5872f4cfe8e3424d7a82.

Time: Aug. 20, 2020, 5:12 a.m.

Status: Identified

Update: Currently about 10% of emails sent via Superhuman are failing due to errors communicating with the Gmail API. If this happens to you it will show up in the client with a red dot that says "send failed". Tapping on the "send failed" will let you re-send your email if you'd still like to.

Time: Aug. 20, 2020, 5:01 a.m.

Status: Identified

Update: A small portion of emails sent from Superhuman are failing at the moment due to an upstream outage on Gmail's API. We're investigating and will update when we have a better idea of the impact and potential resolution steps.

Time: July 17, 2020, 9:51 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: July 17, 2020, 9:51 p.m.

Status: Investigating

Update: Our provider has resolve the underlying outage and everything should be back to normal.

Time: July 17, 2020, 9:35 p.m.

Status: Investigating

Update: It looks like our DNS provider is currently down. We will continue to monitor the situation, and investigate possible short-term mitigations.

Time: July 17, 2020, 9:34 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: July 17, 2020, 9:28 p.m.

Status: Investigating

Update: We are seeing connectivity issues connecting to Superhuman, and are investigating.

Time: Dec. 7, 2019, 11:19 p.m.

Status: Resolved

Update: The database is back up and running in a stable configuration, so we're considering this incident resolved for now. We will be making further changes around midnight PST this evening to re-enable high availability on the instance. This will require approximately 10 minutes of downtime.

Time: Dec. 7, 2019, 10:25 p.m.

Status: Monitoring

Update: We are about to revert the workaround, this will cause under 2 minutes of further downtime; but will restore Superhuman to a stable state. Your client may appear offline for a few minutes, but will reconnect and re-send any outstanding emails when the service returns to normal.

Time: Dec. 7, 2019, 8:34 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Dec. 7, 2019, 7:17 p.m.

Status: Investigating

Update: We have implemented a workaround, which we hope will restore Superhuman access temporarily; and we continue to stay in touch with Google's team as they work on fixing the root cause https://status.cloud.google.com/incident/compute/19012. Queued up emails should begin to send when your client next reconnects

Time: Oct. 21, 2019, 7:10 p.m.

Status: Resolved

Update: We've fixed the slow-down and ensured that all delayed emails have been sent! 😊

Time: Oct. 21, 2019, 6:51 p.m.

Status: Investigating

Update: We've noticed some instances of emails sending slowly. We're investigating this as our top priority now and will share updates here and at twitter.com/superhuman as we learn more.

Time: Aug. 19, 2019, 8:24 p.m.

Status: Resolved

Update: Gmail has fixed the underlying issue and logging into Superhuman should be working now for all users. If you see any further issues, or have any questions, don't hesitate to reach out at [email protected] or twitter.com/superhuman.

Time: Aug. 19, 2019, 7:59 p.m.

Status: Investigating

Update: Gmail's team has identified the problem and logging in is now working for most people.

Time: Aug. 19, 2019, 6:29 p.m.

Status: Investigating

Update: We are experiencing some issues with Gmail right now, which may affect logging into Superhuman. We'll be sharing updates here and on twitter.com/superhuman as we learn more.