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Is there an Symbl outage?

Symbl status: Systems Active

Last checked: 3 minutes ago

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Symbl outages and incidents

Outage and incident data over the last 30 days for Symbl.

There have been 0 outages or incidents for Symbl in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Symbl

Outlogger tracks the status of these components for Xero:

Component Status

Latest Symbl outages and incidents.

View the latest incidents for Symbl and check for official updates:

Updates:

  • Time: Oct. 3, 2023, 5:01 a.m.
    Status: Resolved
    Update: We were experiencing issues with our Async APIs ( Audio and Video ). We observed for some jobs messages were coming empty for successfully processed jobs. The issue has now been resolved and the service is operating normally. If you continue to run into issues with Symbl's APIs, please reach out to our support team at [email protected].
  • Time: Oct. 3, 2023, 4:13 a.m.
    Status: Investigating
    Update: We are currently experiencing an outage for our Async Audio and Video APIs. The issue is intermittent and we are observing some of the jobs are returning empty transcript for the successful jobs. Our engineers are currently investigating the problem. Please monitor our status page or subscribe to our email notifications for continuous updates.

Updates:

  • Time: Oct. 2, 2023, 10:43 p.m.
    Status: Resolved
    Update: We experienced an outage for our Async and Streaming APIs. Issue - Async API job status showing failed and Streaming API was not returning transcript. All of our services are now restored and working as expected. If you continue to run into issues with Symbl's APIs, please reach out to our support team at [email protected].
  • Time: Oct. 2, 2023, 9:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 2, 2023, 8:03 p.m.
    Status: Investigating
    Update: We are currently experiencing an outage for our Async API services. This outage is causing our Async API services to fail during job processing. Issue - Async API jobs are failing and streaming API is unable to generate the transcript. Our engineers are currently investigating the problem. Please monitor our status page or subscribe to our email notifications for continuous updates.

Updates:

  • Time: Sept. 5, 2023, 11:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 5, 2023, 8 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 5, 2023, 6:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 5, 2023, 6:58 p.m.
    Status: Investigating
    Update: We are currently experiencing an outage for our Async APIs - Text, Audio and Video APIs. This outage is causing our Async API services to fail during job processing with 503 error. Our engineers are currently investigating the problem. Please monitor our status page or subscribe to our email notifications for continuous updates.

Updates:

  • Time: March 2, 2023, 10:48 p.m.
    Status: Resolved
    Update: We experienced a period of increased latency due to downstream service issues. Services are now stable.
  • Time: March 2, 2023, 5:26 p.m.
    Status: Investigating
    Update: We are experiencing elevated degraded performance with async video, async audio and streaming apis. Our team is investigating the issue.

Updates:

  • Time: Jan. 12, 2023, 9:37 a.m.
    Status: Resolved
    Update: We experienced an outage for our Async APIs. One of our internal services experienced problems while scaling up, which caused a major outage for the Async APIs has been resolved now. If you continue to run into issues with Symbl's APIs, please reach out to our support team at [email protected]. The issue has now been resolved and the service is operating normally.
  • Time: Jan. 12, 2023, 9:09 a.m.
    Status: Identified
    Update: We observed a bottleneck with one of the infrastructure components which was causing the service not to scale up properly. Our engineers have identified the issue and are working on the fix. The estimated time to fix is approximately 10 min. Please continue to monitor our status page or subscribe to our email for regular updates.
  • Time: Jan. 12, 2023, 9:02 a.m.
    Status: Investigating
    Update: We are currently experiencing an outage for our Async APIs - Text, Audio and Video APIs. We are currently experiencing an outage for our Async API services. This outage is causing our Async API services to fail during job processing. Our engineers are currently investigating the problem. Please monitor our status page or subscribe to our email notifications for continuous updates.

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Frequently Asked Questions - Symbl

Is there a Symbl outage?
The current status of Symbl is: Systems Active
Where can I find the official status page of Symbl?
The official status page for Symbl is here
How can I get notified if Symbl is down or experiencing an outage?
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