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Is there an Tango Card outage?

Tango Card status: Systems Active

Last checked: a minute ago

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Tango Card outages and incidents

Outage and incident data over the last 30 days for Tango Card.

There have been 1 outages or incidents for Tango Card in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Tango Card

Outlogger tracks the status of these components for Xero:

Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active
Component Status
Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active

Latest Tango Card outages and incidents.

View the latest incidents for Tango Card and check for official updates:

Updates:

  • Time: Sept. 3, 2024, 11:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2024, 11:08 p.m.
    Status: Monitoring
    Update: The problem has been resolved in the Prod environment and we are closing this incident.
  • Time: Sept. 3, 2024, 11:05 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 3, 2024, 11:04 p.m.
    Status: Identified
    Update: Tango Teams have identified the problem and we have deployed the solution. We will continue to monitor the behavior.
  • Time: Sept. 3, 2024, 10:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Bulk Orders. Tango teams are actively investigating and working to resolve this.

Updates:

  • Time: Aug. 15, 2024, 3:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 3:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 15, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are currently an investigating an issue with Global Choice Link not performing currency conversion.

Updates:

  • Time: July 31, 2024, 1:18 a.m.
    Status: Postmortem
    Update: [https://tangocard.atlassian.net/browse/INTREQ-8414](https://tangocard.atlassian.net/browse/INTREQ-8414) includes findings, conclusions and decisions. Details are logged to the following slack channels: * tango-incidents-outages * temp-july-eng-on-call-sanity-validation * temp-ecs-hardening * team-eng-tx
  • Time: July 31, 2024, 1:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 30, 2024, 9:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 30, 2024, 9:02 p.m.
    Status: Investigating
    Update: Tango engineering teams are investigating reported issues with Bulk Orders and saml SSO login.

Updates:

  • Time: July 3, 2024, 4:17 p.m.
    Status: Resolved
    Update: Recipients may have encountered errors when trying to access their gift card credentials.

Updates:

  • Time: June 14, 2024, 11:24 p.m.
    Status: Resolved
    Update: This issue has been resolved now !!
  • Time: June 12, 2024, 7:38 p.m.
    Status: Investigating
    Update: We have multiple customers raising login related issues... SSO Fully enabled platforms: If SSO is fully activated in your Tango Portal platform and after this when a user is created, clicking on the invitation email allows setting up MFA, but after that fails with an error message: "There was a problem logging you in". Deleted and re-added users: Portal users who are deleted and then re-added are incorrectly directed to the signup flow to set up a password, however, their old password is actually still active. Clicking on the invite and trying to sign in throws an error: "Something went wrong, please try again later" Google SSO users: Some Google SSO customers are not able to login and they get the message: "There was a problem logging you in" The team is working on fixing these issues at the earliest, at the moment we do not have an ETA, but as soon as these are addressed or we have an ETA, we will update the status here immediately.

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Frequently Asked Questions - Tango Card

Is there a Tango Card outage?
The current status of Tango Card is: Systems Active
Where can I find the official status page of Tango Card?
The official status page for Tango Card is here
How can I get notified if Tango Card is down or experiencing an outage?
To get notified of any status changes to Tango Card, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Tango Card every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Tango Card do?
Tango Card simplifies the process of sending gift and prepaid cards as rewards, enhancing the effectiveness of your incentive program.

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