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Is there an Tango Card outage?

Tango Card status: Systems Active

Last checked: 2 minutes ago

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Tango Card outages and incidents

Outage and incident data over the last 30 days for Tango Card.

There have been 1 outages or incidents for Tango Card in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Tango Card

Outlogger tracks the status of these components for Xero:

Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active
Component Status
Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active

Latest Tango Card outages and incidents.

View the latest incidents for Tango Card and check for official updates:

Updates:

  • Time: April 27, 2024, 12:53 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 26, 2024, 10:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 26, 2024, 9:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 26, 2024, 9:20 p.m.
    Status: Investigating
    Update: Our Tango Portal datasource is experiencing unexpected behavior regarding the ability to view account transactions. 
We have investigated the problem and we are about to restore and sync data from the beginning of this week. This means that the transaction history for this week will temporarily be unavailable for 3 -4 hours. We expect this issue to be resolved and fully synced within that timeframe, and updates will be posted to this status page.

Updates:

  • Time: April 24, 2024, 4:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 23, 2024, 11:54 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 23, 2024, 11:05 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 23, 2024, 10:50 p.m.
    Status: Investigating
    Update: Some customers are reporting they are unable to see their credit card information. TangoCard is investigating and has mitigated the immediate problem. TangoCard is actively resolving this issue for our impacted customers
 We will provide updates as more information is available.

Updates:

  • Time: April 2, 2024, 6:34 p.m.
    Status: Resolved
    Update: The issue is resolved now. Select orders that failed between 9:30-11:30am PST can be retried and should go through successfully.
  • Time: April 2, 2024, 5:05 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 2, 2024, 5 p.m.
    Status: Monitoring
    Update: A fix is in, and we are monitoring. Processing appears to be back to normal flows.
  • Time: April 2, 2024, 4:58 p.m.
    Status: Identified
    Update: As of around 9:30 am Pacific a slowdown in our order systems causing many errors in our processing system. This issue is identified.

Updates:

  • Time: March 20, 2024, 7:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 20, 2024, 6:54 p.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: March 5, 2024, 4:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2024, 1:04 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 4, 2024, 11:33 p.m.
    Status: Identified
    Update: We have identified the root cause and are working on a solution.
  • Time: March 4, 2024, 10:52 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Tango Card

Is there a Tango Card outage?
The current status of Tango Card is: Systems Active
Where can I find the official status page of Tango Card?
The official status page for Tango Card is here
How can I get notified if Tango Card is down or experiencing an outage?
To get notified of any status changes to Tango Card, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Tango Card every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Tango Card do?
Tango Card simplifies the process of sending gift and prepaid cards as rewards, enhancing the effectiveness of your incentive program.

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