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Is there an Tango Card outage?

Tango Card status: Systems Active

Last checked: 2 minutes ago

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Tango Card outages and incidents

Outage and incident data over the last 30 days for Tango Card.

There have been 1 outages or incidents for Tango Card in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Tango Card

Outlogger tracks the status of these components for Xero:

Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active
Component Status
Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active

Latest Tango Card outages and incidents.

View the latest incidents for Tango Card and check for official updates:

Updates:

  • Time: Aug. 22, 2023, 8:13 p.m.
    Status: Resolved
    Update: The change has been rolled back and reward activations should be successful moving forward.
  • Time: Aug. 22, 2023, 7:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 22, 2023, 7:19 p.m.
    Status: Identified
    Update: We've identified the issue and are working on rolling back the change that is causing the elevated error rate. We will monitor and ensure that this fixes the issue.
  • Time: Aug. 22, 2023, 6:58 p.m.
    Status: Investigating
    Update: We are currently investigating an elevated error rate for a limited number of LPE reward activations.

Updates:

  • Time: Aug. 17, 2023, 9:52 p.m.
    Status: Resolved
    Update: All brand images updated yesterday and today are in a good state
  • Time: Aug. 17, 2023, 7:36 p.m.
    Status: Identified
    Update: The issue has been identified and the fix has been implemented. We are gathering all brand and images affected and will get the imaged uploaded correctly.
  • Time: Aug. 17, 2023, 7:16 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 17, 2023, 7:15 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 17, 2023, 10:01 p.m.
    Status: Resolved
    Update: We have identified and corrected a networking issue preventing communication with our supplier. All disbursement link orders should now be processed correctly.
  • Time: July 17, 2023, 9:16 p.m.
    Status: Investigating
    Update: We are currently unable to fulfill "Deposit to Bank Account" or "Deposit to Card" Reward Link options. We are continuing to investigate this issue.
  • Time: July 17, 2023, 8:21 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 13, 2023, 4:47 p.m.
    Status: Resolved
    Update: We have verified orders are no longer causing the resend issue and have corrected all of the underlying data for the impacted line items. Issue is resolved.
  • Time: July 13, 2023, 12:36 a.m.
    Status: Monitoring
    Update: We've identified the cause of resends and fixed the issue. Currently monitoring for any regressions / recurrences.
  • Time: July 13, 2023, 12:06 a.m.
    Status: Investigating
    Update: We are aware that some recipients are receiving multiple duplicate emails containing their reward links. Our team is actively investigating the issue.

Updates:

  • Time: April 8, 2023, 12:59 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 8, 2023, 12:11 a.m.
    Status: Monitoring
    Update: We have fixed the affected items, and will continue to monitor and carry out corrective actions to prevent later recurrence.
  • Time: April 7, 2023, 11:11 p.m.
    Status: Identified
    Update: We are working on corrective actions to make the affected Reward Link products redeemable.
  • Time: April 7, 2023, 10:21 p.m.
    Status: Investigating
    Update: We are actively investigating an incident which prevents recipients from redeeming rewards for a small number of products.

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Frequently Asked Questions - Tango Card

Is there a Tango Card outage?
The current status of Tango Card is: Systems Active
Where can I find the official status page of Tango Card?
The official status page for Tango Card is here
How can I get notified if Tango Card is down or experiencing an outage?
To get notified of any status changes to Tango Card, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Tango Card every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Tango Card do?
Tango Card simplifies the process of sending gift and prepaid cards as rewards, enhancing the effectiveness of your incentive program.

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