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Is there an Tango Card outage?

Tango Card status: Systems Active

Last checked: 7 minutes ago

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Tango Card outages and incidents

Outage and incident data over the last 30 days for Tango Card.

There have been 1 outages or incidents for Tango Card in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Tango Card

Outlogger tracks the status of these components for Xero:

Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active
Component Status
Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active

Latest Tango Card outages and incidents.

View the latest incidents for Tango Card and check for official updates:

Updates:

  • Time: Feb. 23, 2023, 6:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2023, 5:13 p.m.
    Status: Monitoring
    Update: From 7:51am PT to 8:38am PT, RaaS experienced a period of high latency, resulting in high timeout rates, although a low error rate of 2.6%. Even if your request timed out, the order may have succeeded asynchronously. Please retry with the idempotent external reference id, which will ensure you receive the order already completed rather than placing a new order
  • Time: Feb. 23, 2023, 4:37 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 29, 2022, 12:17 a.m.
    Status: Resolved
    Update: We started seeing elevated errors for Reward Link redemptions around 4:30PM PST. We resolved the issue at 5:08PM PST and redemptions should be back to normal. Please retry as necessary.

Updates:

  • Time: Sept. 27, 2022, 7:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2022, 5:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 27, 2022, 5:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue resulting in Rewards Genius, RaaS and Reward Links to be down in the SANDBOX environment ONLY.

Updates:

  • Time: April 5, 2022, 9:39 p.m.
    Status: Resolved
    Update: All emails have been delivered and we are correctly displaying the current statuses.
  • Time: April 5, 2022, 9:20 p.m.
    Status: Monitoring
    Update: Services have been restored. We are checking on any potentially impacted deliveries during the incident window.
  • Time: April 5, 2022, 9:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 5, 2022, 9:10 p.m.
    Status: Identified
    Update: We have identified the issue and are working on the restoration of services.

Updates:

  • Time: Dec. 21, 2021, 11:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 21, 2021, 6:45 p.m.
    Status: Identified
    Update: We believe we have identified the issue and are working on rolling back to previous state to fix the issue.
  • Time: Dec. 21, 2021, 6:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a small number of Reward Link URLs leading to an error message.

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Frequently Asked Questions - Tango Card

Is there a Tango Card outage?
The current status of Tango Card is: Systems Active
Where can I find the official status page of Tango Card?
The official status page for Tango Card is here
How can I get notified if Tango Card is down or experiencing an outage?
To get notified of any status changes to Tango Card, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Tango Card every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Tango Card do?
Tango Card simplifies the process of sending gift and prepaid cards as rewards, enhancing the effectiveness of your incentive program.

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