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Is there an Ultimate AI outage?

Ultimate AI status: Systems Active

Last checked: 8 minutes ago

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Ultimate AI outages and incidents

Outage and incident data over the last 30 days for Ultimate AI.

There have been 2 outages or incidents for Ultimate AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ultimate AI

Outlogger tracks the status of these components for Xero:

Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active
Component Status
Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active

Latest Ultimate AI outages and incidents.

View the latest incidents for Ultimate AI and check for official updates:

Updates:

  • Time: Nov. 18, 2024, 2:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2024, 2:27 p.m.
    Status: Monitoring
    Update: The update has been under monitoring and no other issues have been identified
  • Time: Nov. 18, 2024, 2:25 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 15, 2024, 2 p.m.
    Status: Monitoring
    Update: After deploying an improvement aimed at multi-touch ticket automation to enable support for Zendesk API, we forced an update on the JSON body of the ultimate trigger - Impacting some customers. Feature has been already rolled back - we are monitoring the impact.

Updates:

  • Time: Nov. 11, 2024, 9:17 p.m.
    Status: Resolved
    Update: We have not observed any errors, and all of our services are functioning normally.
  • Time: Nov. 11, 2024, 6:21 p.m.
    Status: Monitoring
    Update: We are observing that the overall performance is a lot better already, most of the requests are successful and with the expected latency. We'll still monitor the situation while the cluster continues escalating.
  • Time: Nov. 11, 2024, 4:50 p.m.
    Status: Monitoring
    Update: The infrastructure is currently escalating and we expect this to take a couple of hours more to complete. We'll be monitoring how it affects the performance, for now we continue to see degraded performance for some bots.
  • Time: Nov. 11, 2024, 3:39 p.m.
    Status: Identified
    Update: We are seeing occasional 503 errors from our provider, as a first measure we increased our service tier and we are trying to connect with their support team.
  • Time: Nov. 11, 2024, 3:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with uGPT replies which seem to be failing in some scenarios.

Updates:

  • Time: Oct. 18, 2024, 7:45 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 18, 2024, 7:44 a.m.
    Status: Identified
    Update: Azure has notified us the issue related to latency has been fixed and our internal team has confirmed that no errors related to GPT-4o has been observed the last 12 hours.
  • Time: Oct. 17, 2024, 2:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 17, 2024, 2:29 p.m.
    Status: Identified
    Update: As we are actively monitoring our services we observe some degraded performance in our models again. We will continue to follow up with Microsoft, and once we have an update, we will share it here.

Updates:

  • Time: Oct. 17, 2024, 8:28 a.m.
    Status: Resolved
    Update: We have not observed any errors, and all of our services are functioning normally.
  • Time: Oct. 16, 2024, 12:41 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 16, 2024, 8:22 a.m.
    Status: Monitoring
    Update: We are actively monitoring our services as we observe improved performance in our models. We will continue to follow up with Microsoft, and once we have an update, we will share it here.
  • Time: Oct. 15, 2024, 6:13 p.m.
    Status: Monitoring
    Update: Our services have been stable for the last hours and performance has increased over time. We are still waiting for confirmation from Azure team on a permanent solution.
  • Time: Oct. 15, 2024, 4:43 p.m.
    Status: Monitoring
    Update: We are Monitoring the our services as we observe better performance on our Models.
  • Time: Oct. 15, 2024, 3:43 p.m.
    Status: Monitoring
    Update: We are Monitoring the our services as we observe better performance on our Models.
  • Time: Oct. 15, 2024, 3:01 p.m.
    Status: Monitoring
    Update: We are Monitoring the our services as we observe better performance on our Models.
  • Time: Oct. 15, 2024, 2:21 p.m.
    Status: Monitoring
    Update: We are Monitoring the our services as we observe better performance on our Models.
  • Time: Oct. 15, 2024, 1:58 p.m.
    Status: Identified
    Update: We are still waiting a permanent solution from Azure.
  • Time: Oct. 15, 2024, 1:26 p.m.
    Status: Identified
    Update: We are still waiting a permanent solution from Azure.
  • Time: Oct. 15, 2024, 12:55 p.m.
    Status: Identified
    Update: We are still waiting a permanent solution from Azure.
  • Time: Oct. 15, 2024, 12:24 p.m.
    Status: Identified
    Update: We are still waiting a permanent solution from Azure.
  • Time: Oct. 15, 2024, 11:37 a.m.
    Status: Identified
    Update: We are still waiting a permanent solution from Azure.
  • Time: Oct. 15, 2024, 10:52 a.m.
    Status: Identified
    Update: We are still waiting a permanent solution from Azure.
  • Time: Oct. 15, 2024, 10:23 a.m.
    Status: Identified
    Update: We have found a temporary solution for most of our issues while we are waiting for a more permanent solution from Azure.
  • Time: Oct. 15, 2024, 9:54 a.m.
    Status: Identified
    Update: Deploying alternative models has helped solve some of the problems but we are still continuing to see issues that we are working on.
  • Time: Oct. 15, 2024, 9:26 a.m.
    Status: Identified
    Update: The issue affects specific LLM models and we are testing deploying alternative models.
  • Time: Oct. 15, 2024, 8:58 a.m.
    Status: Identified
    Update: We have identified the root cause of the issue as Azure Platform and are continuing to investigate solutions.
  • Time: Oct. 15, 2024, 8:27 a.m.
    Status: Identified
    Update: We are continuing to investigate possible solutions to the issue.
  • Time: Oct. 15, 2024, 7:56 a.m.
    Status: Identified
    Update: We are having issues with our LLM provider.
  • Time: Oct. 15, 2024, 7:29 a.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: Oct. 8, 2024, 10:36 a.m.
    Status: Postmortem
    Update: On 08. October 2024 our Redis cache for Sunshine Automation reached its memory limit at around 00:30 CEST. Redis, acting as a cache to store frequently accessed data, experienced memory overuse due to improper key expiration, which prevented the bots integrated with Sunshine Automation from processing messages effectively. Our alert systems failed to notify the on-call team, delaying the start of the investigation until around 07:00 CEST. After the investigation, the team increased the Redis memory, resolving the incident by 08:00 CEST. Message processing returned to normal and the system is now stable. As a follow-up we will address the Redis key expiration issue and improve our alert system for Redis memory usage to ensure faster response times in the future.
  • Time: Oct. 8, 2024, 6:08 a.m.
    Status: Resolved
    Update: We have resolved the incident and all services should have returned to normal operations.
  • Time: Oct. 8, 2024, 6:07 a.m.
    Status: Investigating
    Update: A fix has been deployed, the issue is fixed.
  • Time: Oct. 8, 2024, 6:06 a.m.
    Status: Investigating
    Update: We have narrowed down the impact to just the Sunshine platofrm, no bots outside of this platform were affected
  • Time: Oct. 8, 2024, 5:53 a.m.
    Status: Investigating
    Update: We have identified the root cause of the issue and will be testing the solution shortly.
  • Time: Oct. 8, 2024, 5:27 a.m.
    Status: Investigating
    Update: We are currently investigating an issues of some bots not receiving messages. The problem seems to affect a small part of overall production bots.

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Frequently Asked Questions - Ultimate AI

Is there a Ultimate AI outage?
The current status of Ultimate AI is: Systems Active
Where can I find the official status page of Ultimate AI?
The official status page for Ultimate AI is here
How can I get notified if Ultimate AI is down or experiencing an outage?
To get notified of any status changes to Ultimate AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ultimate AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ultimate AI do?
Efficiently manage customer service with AI-powered automation platform for conversational and generative support.

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