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Is there an Lightspeed (U-Series) outage?

Lightspeed (U-Series) status: Systems Active

Last checked: 9 minutes ago

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Lightspeed (U-Series) outages and incidents

Outage and incident data over the last 30 days for Lightspeed (U-Series).

There have been 0 outages or incidents for Lightspeed (U-Series) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightspeed (U-Series)

Outlogger tracks the status of these components for Xero:

U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active
Component Status
U-Series Inventory Active
U-Series Payments Active
U-Series POS App and HQ Active
U-Series Support Active
Active
Opticard Active
SwipeIT Active
The Customer Connection (TCC) Active
Active
Cardflight Active
Chase Active
First Data Datawire Active
First Data Nashville Active
First Data Rapid Connect Active
TSYS Active

Latest Lightspeed (U-Series) outages and incidents.

View the latest incidents for Lightspeed (U-Series) and check for official updates:

Updates:

  • Time: March 10, 2023, 2:48 a.m.
    Status: Resolved
    Update: Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: March 10, 2023, 2:04 a.m.
    Status: Monitoring
    Update: Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: March 10, 2023, 2:04 a.m.
    Status: Monitoring
    Update: Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
  • Time: March 10, 2023, 1:42 a.m.
    Status: Investigating
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
  • Time: March 10, 2023, 1:42 a.m.
    Status: Investigating
    Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Updates:

  • Time: Dec. 23, 2022, 3:19 p.m.
    Status: Resolved
    Update: We have seen recovery with gift cards for TCC a 3rd party integration. Please note that Upserve infrastructure is still 100% functional. Please contact us through chat if you see any further issues.
  • Time: Dec. 23, 2022, 12:41 a.m.
    Status: Investigating
    Update: There are currently reports of a 3rd party Incident for merchants utilizing gift cards. Our team is reaching out to TCC, The Customer Connection, for more details. Please note that Upserve infrastructure is 100% functional.

Updates:

  • Time: Dec. 23, 2022, 3:19 p.m.
    Status: Resolved
    Update: We have seen recovery with gift cards for TCC a 3rd party integration. Please note that Upserve infrastructure is still 100% functional. Please contact us through chat if you see any further issues.
  • Time: Dec. 23, 2022, 12:41 a.m.
    Status: Investigating
    Update: There are currently reports of a 3rd party Incident for merchants utilizing gift cards. Our team is reaching out to TCC, The Customer Connection, for more details. Please note that Upserve infrastructure is 100% functional.

Updates:

  • Time: Dec. 9, 2022, 8:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 9, 2022, 8:44 a.m.
    Status: Identified
    Update: The root cause has been identified and a solution applied.
  • Time: Dec. 8, 2022, 10:36 p.m.
    Status: Identified
    Update: Our engineering team has identified the issue with Workforce and are working on a fix.
  • Time: Dec. 8, 2022, 8:45 p.m.
    Status: Investigating
    Update: We have received reports of customers being unable to access the Workforce Scheduling Tool. Our engineering team is investigating the issue.

Updates:

  • Time: Dec. 9, 2022, 8:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 9, 2022, 8:44 a.m.
    Status: Identified
    Update: The root cause has been identified and a solution applied.
  • Time: Dec. 8, 2022, 10:36 p.m.
    Status: Identified
    Update: Our engineering team has identified the issue with Workforce and are working on a fix.
  • Time: Dec. 8, 2022, 8:45 p.m.
    Status: Investigating
    Update: We have received reports of customers being unable to access the Workforce Scheduling Tool. Our engineering team is investigating the issue.

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Frequently Asked Questions - Lightspeed (U-Series)

Is there a Lightspeed (U-Series) outage?
The current status of Lightspeed (U-Series) is: Systems Active
Where can I find the official status page of Lightspeed (U-Series)?
The official status page for Lightspeed (U-Series) is here
How can I get notified if Lightspeed (U-Series) is down or experiencing an outage?
To get notified of any status changes to Lightspeed (U-Series), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightspeed (U-Series) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightspeed (U-Series) do?
The restaurant management service is now part of Lightspeed. Customers can receive 24/7 assistance from the team to manage and expand their business.

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