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Is there an UserVoice outage?

UserVoice status: Systems Active

Last checked: 5 minutes ago

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UserVoice outages and incidents

Outage and incident data over the last 30 days for UserVoice.

There have been 0 outages or incidents for UserVoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserVoice

Outlogger tracks the status of these components for Xero:

Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active
Component Status
Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active

Latest UserVoice outages and incidents.

View the latest incidents for UserVoice and check for official updates:

Updates:

  • Time: June 14, 2023, 2:42 p.m.
    Status: Resolved
    Update: We deployed a major upgrade to our backend about 20 minutes ago. This upgrade was reverted after about 5 minutes due to extra cautious error detection. After reverting, the backend was having issues rendering its already generated cached pages. This has now been resolved.
  • Time: June 14, 2023, 2:40 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 14, 2023, 2:38 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 13, 2023, 9:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 13, 2023, 9:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 13, 2023, 7:38 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream email provider which is delaying outgoing notifications for parts of our app.

Updates:

  • Time: June 5, 2023, 2:32 p.m.
    Status: Resolved
    Update: There was an issue between 9:00-9:40 EST that would have seen new user sign ups and password resets fail to send verification emails and would have blocked this functionality. The issue has been fully resolved.

Updates:

  • Time: June 5, 2023, 2:32 p.m.
    Status: Resolved
    Update: There was an issue between 9:00-9:40 EST that would have seen new user sign ups and password resets fail to send verification emails and would have blocked this functionality. The issue has been fully resolved.

Updates:

  • Time: March 22, 2023, 9:26 p.m.
    Status: Resolved
    Update: The cause was identified and the issue has been resolved. Issue: The email template configured for these types of notification emails had an error during editing. Fix: The template has been reverted back to a working version.
  • Time: March 22, 2023, 8:39 p.m.
    Status: Investigating
    Update: The following notification emails are affected (Legacy HelpDesk/Ticketing features are not impacted): - New Comment - Supporter Message - Feature Update - Suggestion AutoResponse - Public Status Update - Internal Status Update - Discovery Account Create - Validation Account Create - Validation Invitation - One:One Comms - Outreach The provider we use to send these emails is currently investigating the issue.

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Frequently Asked Questions - UserVoice

Is there a UserVoice outage?
The current status of UserVoice is: Systems Active
Where can I find the official status page of UserVoice?
The official status page for UserVoice is here
How can I get notified if UserVoice is down or experiencing an outage?
To get notified of any status changes to UserVoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserVoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserVoice do?
This software captures and centralizes customer feedback, allowing businesses to prioritize features and innovate efficiently. It also offers customizable roadmaps for product feedback management.

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