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Is there an UserVoice outage?

UserVoice status: Systems Active

Last checked: 48 seconds ago

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UserVoice outages and incidents

Outage and incident data over the last 30 days for UserVoice.

There have been 0 outages or incidents for UserVoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserVoice

Outlogger tracks the status of these components for Xero:

Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active
Component Status
Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active

Latest UserVoice outages and incidents.

View the latest incidents for UserVoice and check for official updates:

Updates:

  • Time: June 9, 2022, 4:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 9, 2022, 1:31 p.m.
    Status: Monitoring
    Update: Provider has recovered, and we are monitoring to ensure stability.
  • Time: June 9, 2022, 1:13 p.m.
    Status: Identified
    Update: Our primary application e-mail provider (Mailgun) is currently experiencing a partial outage. This is causing delays in the processing of incoming and outbound UserVoice application emails. Emails are being cached and should not be lost with this incident.

Updates:

  • Time: June 9, 2022, 4:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 9, 2022, 1:31 p.m.
    Status: Monitoring
    Update: Provider has recovered, and we are monitoring to ensure stability.
  • Time: June 9, 2022, 1:13 p.m.
    Status: Identified
    Update: Our primary application e-mail provider (Mailgun) is currently experiencing a partial outage. This is causing delays in the processing of incoming and outbound UserVoice application emails. Emails are being cached and should not be lost with this incident.

Updates:

  • Time: June 6, 2022, 2:14 p.m.
    Status: Resolved
    Update: After monitoring the fix, we have confirmed that the incident has been resolved and the service is fully operational.
  • Time: June 1, 2022, 1:29 a.m.
    Status: Monitoring
    Update: We're continuing to monitor the fix. We're aware that this is still impacting a handful of customers. Please reach out to support (at) uservoice.com if this is still affecting your ticketing service.
  • Time: May 31, 2022, 7:16 p.m.
    Status: Monitoring
    Update: We have implemented a fix for this issue from our side, and are monitoring for any additional reports. Please reach out to support (at) uservoice.com with any additional questions.
  • Time: May 31, 2022, 5:30 p.m.
    Status: Identified
    Update: We have identified an issue where some ticketing emails are bouncing with an error message. Our email service provider is investigating a change on their end that has caused this problem. We will continue updates here on our status page throughout the day, and please write in to support(at)uservoice.com with any additional questions.

Updates:

  • Time: June 6, 2022, 2:14 p.m.
    Status: Resolved
    Update: After monitoring the fix, we have confirmed that the incident has been resolved and the service is fully operational.
  • Time: June 1, 2022, 1:29 a.m.
    Status: Monitoring
    Update: We're continuing to monitor the fix. We're aware that this is still impacting a handful of customers. Please reach out to support (at) uservoice.com if this is still affecting your ticketing service.
  • Time: May 31, 2022, 7:16 p.m.
    Status: Monitoring
    Update: We have implemented a fix for this issue from our side, and are monitoring for any additional reports. Please reach out to support (at) uservoice.com with any additional questions.
  • Time: May 31, 2022, 5:30 p.m.
    Status: Identified
    Update: We have identified an issue where some ticketing emails are bouncing with an error message. Our email service provider is investigating a change on their end that has caused this problem. We will continue updates here on our status page throughout the day, and please write in to support(at)uservoice.com with any additional questions.

Updates:

  • Time: Jan. 11, 2022, 10:37 p.m.
    Status: Resolved
    Update: Full service has been restored and verified.
  • Time: Jan. 11, 2022, 9:18 p.m.
    Status: Monitoring
    Update: Thanks all for your patience. We have made a fix, and are monitoring the performance of the application. Please write in to [email protected] with any questions.
  • Time: Jan. 11, 2022, 9:18 p.m.
    Status: Monitoring
    Update: Thanks all for your patience. We have made a fix, and are monitoring the performance of the application. Please write in to [email protected] with any questions.
  • Time: Jan. 11, 2022, 7:55 p.m.
    Status: Identified
    Update: We are currently experiencing an outage, will update shortly
  • Time: Jan. 11, 2022, 7:55 p.m.
    Status: Identified
    Update: We are currently experiencing an outage, will update shortly

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Frequently Asked Questions - UserVoice

Is there a UserVoice outage?
The current status of UserVoice is: Systems Active
Where can I find the official status page of UserVoice?
The official status page for UserVoice is here
How can I get notified if UserVoice is down or experiencing an outage?
To get notified of any status changes to UserVoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserVoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserVoice do?
This software captures and centralizes customer feedback, allowing businesses to prioritize features and innovate efficiently. It also offers customizable roadmaps for product feedback management.

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