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Is there an UserVoice outage?

UserVoice status: Systems Active

Last checked: 3 minutes ago

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UserVoice outages and incidents

Outage and incident data over the last 30 days for UserVoice.

There have been 0 outages or incidents for UserVoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserVoice

Outlogger tracks the status of these components for Xero:

Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active
Component Status
Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active

Latest UserVoice outages and incidents.

View the latest incidents for UserVoice and check for official updates:

Updates:

  • Time: Dec. 7, 2021, 10:43 p.m.
    Status: Resolved
    Update: Our provider has resolved their issues and all backlogged emails have been delivered.
  • Time: Dec. 7, 2021, 6:40 p.m.
    Status: Identified
    Update: Our email provider extensively uses AWS for their infastructure. Beginning earlier today, AWS started experiencing intermittent errors https://status.aws.amazon.com/ that are causing delays in the delivery of our Feedback related emails. Helpdesk emails appear not to be affected by this issue.

Updates:

  • Time: Dec. 7, 2021, 10:43 p.m.
    Status: Resolved
    Update: Our provider has resolved their issues and all backlogged emails have been delivered.
  • Time: Dec. 7, 2021, 6:40 p.m.
    Status: Identified
    Update: Our email provider extensively uses AWS for their infastructure. Beginning earlier today, AWS started experiencing intermittent errors https://status.aws.amazon.com/ that are causing delays in the delivery of our Feedback related emails. Helpdesk emails appear not to be affected by this issue.

Updates:

  • Time: June 11, 2021, 7:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2021, 6:23 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring to verify that everything has appropriately recovered.
  • Time: June 11, 2021, 5:58 p.m.
    Status: Identified
    Update: We've identified an issue regarding the creation of new users, which is causing performance issues and error messages in the admin console. We will continue to post updates today as they come available. Please reach out to support(at)uservoice.com if you have any questions.

Updates:

  • Time: June 11, 2021, 7:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2021, 6:23 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and are monitoring to verify that everything has appropriately recovered.
  • Time: June 11, 2021, 5:58 p.m.
    Status: Identified
    Update: We've identified an issue regarding the creation of new users, which is causing performance issues and error messages in the admin console. We will continue to post updates today as they come available. Please reach out to support(at)uservoice.com if you have any questions.

Updates:

  • Time: Jan. 28, 2021, 7:35 p.m.
    Status: Resolved
    Update: Our testing is showing that this is resolved. Users will have to refresh the page to see the changes, but if you continue to experience any problems or have questions please reach out to support (at) uservoice.com.
  • Time: Jan. 28, 2021, 4:02 p.m.
    Status: Monitoring
    Update: We have applied a fix and are monitoring the results. Please reach out to support (at) uservoice.com if you are continuing to experience problems.
  • Time: Jan. 28, 2021, 2:57 p.m.
    Status: Investigating
    Update: Our engineering team is investigating an issue where some users are unable to create new ideas directly from the portal. (Admin Portal/API/Widget/Sidebar idea entry is not impacted)

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Frequently Asked Questions - UserVoice

Is there a UserVoice outage?
The current status of UserVoice is: Systems Active
Where can I find the official status page of UserVoice?
The official status page for UserVoice is here
How can I get notified if UserVoice is down or experiencing an outage?
To get notified of any status changes to UserVoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserVoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserVoice do?
This software captures and centralizes customer feedback, allowing businesses to prioritize features and innovate efficiently. It also offers customizable roadmaps for product feedback management.

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