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Is there an UserVoice outage?

UserVoice status: Systems Active

Last checked: 7 minutes ago

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UserVoice outages and incidents

Outage and incident data over the last 30 days for UserVoice.

There have been 0 outages or incidents for UserVoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UserVoice

Outlogger tracks the status of these components for Xero:

Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active
Component Status
Admin Console Active
Email (delivery) Active
Email (incoming) Active
Helpdesk API Active
Search Active
User Analytics Active
UserVoice API Active
Web Portal (subdomain) Active
Widgets Active

Latest UserVoice outages and incidents.

View the latest incidents for UserVoice and check for official updates:

Updates:

  • Time: Jan. 28, 2021, 7:35 p.m.
    Status: Resolved
    Update: Our testing is showing that this is resolved. Users will have to refresh the page to see the changes, but if you continue to experience any problems or have questions please reach out to support (at) uservoice.com.
  • Time: Jan. 28, 2021, 4:02 p.m.
    Status: Monitoring
    Update: We have applied a fix and are monitoring the results. Please reach out to support (at) uservoice.com if you are continuing to experience problems.
  • Time: Jan. 28, 2021, 2:57 p.m.
    Status: Investigating
    Update: Our engineering team is investigating an issue where some users are unable to create new ideas directly from the portal. (Admin Portal/API/Widget/Sidebar idea entry is not impacted)

Updates:

  • Time: Jan. 27, 2021, 7:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 27, 2021, 7:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 27, 2021, 6:50 p.m.
    Status: Investigating
    Update: Our engineering team is investigating an issue where some users are unable to create new ideas directly from the portal. (Admin Portal/API/Widget/Sidebar idea entry is not impacted)

Updates:

  • Time: Jan. 27, 2021, 7:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 27, 2021, 7:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 27, 2021, 6:50 p.m.
    Status: Investigating
    Update: Our engineering team is investigating an issue where some users are unable to create new ideas directly from the portal. (Admin Portal/API/Widget/Sidebar idea entry is not impacted)

Updates:

  • Time: Nov. 15, 2020, 10:11 a.m.
    Status: Resolved
    Update: All systems should be back and responsive now.
  • Time: Nov. 14, 2020, 9:41 p.m.
    Status: Identified
    Update: We have identified a linked issue regarding helpdesk ticket creation and are working to resolve.
  • Time: Nov. 14, 2020, 9:19 p.m.
    Status: Monitoring
    Update: Datastore is recovered, though we are operating with some additional latency as we reprocess older data. Engineers are continuing to monitor and attempting to scale up some additional resources to reduce measured latency.
  • Time: Nov. 14, 2020, 6:43 p.m.
    Status: Identified
    Update: Engineers are continuing to work to resolve corruption in a data store table to fully restore service.
  • Time: Nov. 14, 2020, 3:14 p.m.
    Status: Identified
    Update: Our engineers are continuing to work to repair the data store issue that is causing this issue.
  • Time: Nov. 14, 2020, 2:15 p.m.
    Status: Identified
    Update: We have been notified and identified an issue with our data store that is currently causing some production slowdowns and errors. Engineering are currently working to mitigate and resolve.

Updates:

  • Time: Nov. 15, 2020, 10:11 a.m.
    Status: Resolved
    Update: All systems should be back and responsive now.
  • Time: Nov. 14, 2020, 9:41 p.m.
    Status: Identified
    Update: We have identified a linked issue regarding helpdesk ticket creation and are working to resolve.
  • Time: Nov. 14, 2020, 9:19 p.m.
    Status: Monitoring
    Update: Datastore is recovered, though we are operating with some additional latency as we reprocess older data. Engineers are continuing to monitor and attempting to scale up some additional resources to reduce measured latency.
  • Time: Nov. 14, 2020, 6:43 p.m.
    Status: Identified
    Update: Engineers are continuing to work to resolve corruption in a data store table to fully restore service.
  • Time: Nov. 14, 2020, 3:14 p.m.
    Status: Identified
    Update: Our engineers are continuing to work to repair the data store issue that is causing this issue.
  • Time: Nov. 14, 2020, 2:15 p.m.
    Status: Identified
    Update: We have been notified and identified an issue with our data store that is currently causing some production slowdowns and errors. Engineering are currently working to mitigate and resolve.

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Frequently Asked Questions - UserVoice

Is there a UserVoice outage?
The current status of UserVoice is: Systems Active
Where can I find the official status page of UserVoice?
The official status page for UserVoice is here
How can I get notified if UserVoice is down or experiencing an outage?
To get notified of any status changes to UserVoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UserVoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UserVoice do?
This software captures and centralizes customer feedback, allowing businesses to prioritize features and innovate efficiently. It also offers customizable roadmaps for product feedback management.

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