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Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: 4 minutes ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 3 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active
Component Status
VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

Updates:

  • Time: Oct. 17, 2023, 6:19 p.m.
    Status: Resolved
    Update: Our engineers were able to identify the root cause of the degradation and systems are now operational.
  • Time: Oct. 17, 2023, 6:11 p.m.
    Status: Investigating
    Update: We are investigating reports of performance degradation for some of our VoIP service which is only impacting some of our clients. Our engineers are currently working on addressing and resolving these issues.

Updates:

  • Time: Sept. 18, 2023, 8:27 p.m.
    Status: Resolved
    Update: The VoIP call issues that have been reported by some of our clients have now been resolved. All Dialing and Call Center functionalities have been restored.
  • Time: Sept. 18, 2023, 7:58 p.m.
    Status: Monitoring
    Update: The VanillaSoft Support team is aware of the call issues that are happening to some of our customers. We have isolated the problem and are working on a resolution. Affected Components -Inbound Dialing -Outbound Dialing -Call Center

Updates:

  • Time: Sept. 18, 2023, 8:27 p.m.
    Status: Resolved
    Update: The VoIP call issues that have been reported by some of our clients have now been resolved. All Dialing and Call Center functionalities have been restored.
  • Time: Sept. 18, 2023, 7:58 p.m.
    Status: Monitoring
    Update: The VanillaSoft Support team is aware of the call issues that are happening to some of our customers. We have isolated the problem and are working on a resolution. Affected Components -Inbound Dialing -Outbound Dialing -Call Center

Updates:

  • Time: Aug. 28, 2023, 1:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 28, 2023, 1:22 p.m.
    Status: Investigating
    Update: Voicemail drops, HUD and SMS are currently experiencing rolling outages impacting some customers. We are currently investigating and working to resolve the issue as soon as possible.

Updates:

  • Time: Aug. 28, 2023, 1:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 28, 2023, 1:22 p.m.
    Status: Investigating
    Update: Voicemail drops, HUD and SMS are currently experiencing rolling outages impacting some customers. We are currently investigating and working to resolve the issue as soon as possible.

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?
The current status of VanillaSoft is: Systems Active
Where can I find the official status page of VanillaSoft?
The official status page for VanillaSoft is here
How can I get notified if VanillaSoft is down or experiencing an outage?
To get notified of any status changes to VanillaSoft, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VanillaSoft every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VanillaSoft do?
VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.

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