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Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: 5 minutes ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 3 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active
Component Status
VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

Updates:

  • Time: July 20, 2023, 3:45 p.m.
    Status: Resolved
    Update: The VanillaSoft team were monitoring an intermittent call connection issues that occurred between 10:00am and 10:45am EDT this morning. The issue was related to a file access problem that has been recovered. The problem was sporadic and not happening system wide. Outbound call and audio issues have now been resolved.
  • Time: July 20, 2023, 3:05 p.m.
    Status: Monitoring
    Update: We are currently investigating "no ringing on outbound calls" with our VanillaSoft VoIP Systems. Calls are still connecting to the intended party. There may be some clients that are currently experiencing no audio afterwards. This issue is only affecting a subset of client and may be intermittent. We will continue to monitor and provide an update once a resolution has been established.

Updates:

  • Time: July 20, 2023, 3:45 p.m.
    Status: Resolved
    Update: The VanillaSoft team were monitoring an intermittent call connection issues that occurred between 10:00am and 10:45am EDT this morning. The issue was related to a file access problem that has been recovered. The problem was sporadic and not happening system wide. Outbound call and audio issues have now been resolved.
  • Time: July 20, 2023, 3:05 p.m.
    Status: Monitoring
    Update: We are currently investigating "no ringing on outbound calls" with our VanillaSoft VoIP Systems. Calls are still connecting to the intended party. There may be some clients that are currently experiencing no audio afterwards. This issue is only affecting a subset of client and may be intermittent. We will continue to monitor and provide an update once a resolution has been established.

Updates:

  • Time: June 18, 2023, 1:31 a.m.
    Status: Resolved
    Update: Service remains stable. We continue to monitor but consider this issue resolved.
  • Time: June 17, 2023, 9:18 p.m.
    Status: Monitoring
    Update: Service has been restored, but we are still monitoring the situation.
  • Time: June 17, 2023, 8:51 p.m.
    Status: Investigating
    Update: We are currently investigating intermittent VoIP connectivity problems that are impacting some customers.

Updates:

  • Time: June 18, 2023, 1:31 a.m.
    Status: Resolved
    Update: Service remains stable. We continue to monitor but consider this issue resolved.
  • Time: June 17, 2023, 9:18 p.m.
    Status: Monitoring
    Update: Service has been restored, but we are still monitoring the situation.
  • Time: June 17, 2023, 8:51 p.m.
    Status: Investigating
    Update: We are currently investigating intermittent VoIP connectivity problems that are impacting some customers.

Updates:

  • Time: Feb. 24, 2023, 2:19 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2023, 9:49 p.m.
    Status: Investigating
    Update: Our VoIP partner is currently having an outage. The issue is under investigation and looking to resolve it as soon as possible.

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?
The current status of VanillaSoft is: Systems Active
Where can I find the official status page of VanillaSoft?
The official status page for VanillaSoft is here
How can I get notified if VanillaSoft is down or experiencing an outage?
To get notified of any status changes to VanillaSoft, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VanillaSoft every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VanillaSoft do?
VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.

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