Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: 4 minutes ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 3 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

None: 0

Minor: 0

Major: 2

Critical: 1

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active

VanillaSoft Legacy Application Active

VanillaSoft VoIP/SMS Active

VanillaSoft Web Application Active

Component	Status
VanillaSoft.com WebSite	Active
VanillaSoft Legacy Application	Active
VanillaSoft VoIP/SMS	Active
VanillaSoft Web Application	Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

VoIP outage

Description: This incident has been resolved.

Status: Resolved

Impact: Critical | Started At: Feb. 23, 2023, 9:49 p.m.

Updates:

Time: Feb. 24, 2023, 2:19 a.m.

Status: Resolved

Update: This incident has been resolved.
Time: Feb. 23, 2023, 9:49 p.m.

Status: Investigating

Update: Our VoIP partner is currently having an outage. The issue is under investigation and looking to resolve it as soon as possible.

VanillaSoft VoIP degraded service

Description: This incident has been resolved.

Status: Resolved

Impact: Minor | Started At: June 13, 2022, 6:57 p.m.

Updates:

Time: June 13, 2022, 7:44 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: June 13, 2022, 7:44 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: June 13, 2022, 6:57 p.m.

Status: Investigating

Update: Our VoIP partner is currently experiencing intermittent service issues that are impacting inbound and outbound calls. We are actively investigating and hope to have this resolved shortly.
Time: June 13, 2022, 6:57 p.m.

Status: Investigating

Update: Our VoIP partner is currently experiencing intermittent service issues that are impacting inbound and outbound calls. We are actively investigating and hope to have this resolved shortly.

Networking Issue Causing Outage

Description: This incident has been resolved.

Status: Resolved

Impact: None | Started At: April 29, 2022, 2 p.m.

Updates:

Time: April 29, 2022, 8:36 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: April 29, 2022, 2:33 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: April 29, 2022, 2 p.m.

Status: Investigating

Update: Our Google Cloud hosting center is currently experiencing some network issues that are being investigated and that are impacting performance. We will update as soon as possible.

Networking Issue Causing Outage

Description: This incident has been resolved.

Status: Resolved

Impact: None | Started At: April 29, 2022, 2 p.m.

Updates:

Time: April 29, 2022, 8:36 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: April 29, 2022, 2:33 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: April 29, 2022, 2 p.m.

Status: Investigating

Update: Our Google Cloud hosting center is currently experiencing some network issues that are being investigated and that are impacting performance. We will update as soon as possible.

VanillaSoft brief Outage due to Google Cloud outage

Description: This incident has been resolved.

Status: Resolved

Impact: None | Started At: Nov. 16, 2021, 6:41 p.m.

Updates:

Time: Nov. 16, 2021, 8:50 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: Nov. 16, 2021, 6:41 p.m.

Status: Monitoring

Update: At around 12:50pm EST, there was an outage with VanillaSoft due to our cloud hosting provider, Google Cloud, experiencing networking issues with their global load balancer. Google has identified the issue, and all appears to be back to normal - the outage lasted about 15 minutes, We will continue to monitor the situation.

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?

The current status of VanillaSoft is: Systems Active

Where can I find the official status page of VanillaSoft?

The official status page for VanillaSoft is here

How can I get notified if VanillaSoft is down or experiencing an outage?

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What does VanillaSoft do?

VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.