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Is there an WePay outage?

WePay status: Systems Active

Last checked: 3 minutes ago

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WePay outages and incidents

Outage and incident data over the last 30 days for WePay.

There have been 0 outages or incidents for WePay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for WePay

Outlogger tracks the status of these components for Xero:

API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active
Component Status
API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active

Latest WePay outages and incidents.

View the latest incidents for WePay and check for official updates:

Updates:

  • Time: April 25, 2023, 4:19 p.m.
    Status: Resolved
    Update: V2 and V3 APIs are now operating as expected and service has been restored to normal.
  • Time: April 25, 2023, 3:31 p.m.
    Status: Monitoring
    Update: WePay Engineers have identified the issue impacting the V2 and V2 APIs earlier this morning. Both V2 and V3 APIs are now operating normally. WePay Engineering Teams remain engaged and continue to monitor for stability. Further updated will be provided upon change of status.
  • Time: April 25, 2023, 3:07 p.m.
    Status: Identified
    Update: The WePay Engineering Team remain engaged and continue to investigate this incident. Further updates will be provided upon change of status.
  • Time: April 25, 2023, 2:42 p.m.
    Status: Identified
    Update: Elevated Error Rates have been reported for V2 and V3 APIs. WePay Engineering Teams have been engaged and they are currently investigating this incident. Further updates will be provided upon change of status.

Updates:

  • Time: March 17, 2023, 9:03 p.m.
    Status: Resolved
    Update: Earlier this afternoon, at approximately 12:31 PT to 12:51 PT, there was a 20 minute authorization failure which impacted E-Check and Card Not Present transactions. The WePay Engineering Teams have resolved this incident. Partners experiencing issues during this time would need to retry any failed transactions, which was also communicated as part of the platform error messaging.

Updates:

  • Time: March 4, 2023, 1:17 a.m.
    Status: Resolved
    Update: The stuck withdrawals identified earlier today have now been resolved. Payouts will now happen as per their standard procedures.
  • Time: March 3, 2023, 11:32 p.m.
    Status: Identified
    Update: The WePay Engineering continue to work to clear stuck withdrawals that were identified. Further updates to be provided upon change of status.
  • Time: March 3, 2023, 9:39 p.m.
    Status: Identified
    Update: The WePay Engineering continue to work to clear stuck withdrawals that were identified. Further updates to be provided upon change of status.
  • Time: March 3, 2023, 8:09 p.m.
    Status: Identified
    Update: The WePay Engineers have identified the root cause of this incident. The WePay Engineering continue to work to clear stuck withdrawals that were identified. Further updates to be provided upon change of status.
  • Time: March 3, 2023, 6:38 p.m.
    Status: Identified
    Update: WePay Engineering Teams continue to work to clear stuck withdrawals that have been identified. Further updates to be provided upon change of status.
  • Time: March 3, 2023, 5:58 p.m.
    Status: Identified
    Update: WePay Engineering Teams continue to work to clear stuck withdrawals that have been identified. Further updates to be provided upon change of status.
  • Time: March 3, 2023, 5:01 p.m.
    Status: Identified
    Update: The impact of this incident has been identified. WePay Engineering Teams are working to clear stuck withdrawals that have been identified. Further updates to be provided upon change of status.
  • Time: March 3, 2023, 4:07 p.m.
    Status: Investigating
    Update: WePay Engineering Teams remain engaged and continue to investigate this incident. Further updates to be provided upon change of status.
  • Time: March 3, 2023, 3:14 p.m.
    Status: Investigating
    Update: Beginning on 3/1, certain merchants are experiencing delayed funding for specific transactions. WePay Engineering Teams are actively investigating the issue to identify the root cause and address remediation.

Updates:

  • Time: Feb. 21, 2023, 11:43 p.m.
    Status: Resolved
    Update: New V2 merchant onboarding process is now working as expected.
  • Time: Feb. 21, 2023, 11:27 p.m.
    Status: Investigating
    Update: WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.
  • Time: Feb. 21, 2023, 9:37 p.m.
    Status: Investigating
    Update: WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.
  • Time: Feb. 21, 2023, 8:03 p.m.
    Status: Investigating
    Update: WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.
  • Time: Feb. 21, 2023, 7:25 p.m.
    Status: Investigating
    Update: WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.
  • Time: Feb. 21, 2023, 6:46 p.m.
    Status: Investigating
    Update: WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.
  • Time: Feb. 21, 2023, 5:42 p.m.
    Status: Investigating
    Update: New V2 merchants are currently unable to complete the onboarding process. WePay Engineering Teams have been engaged and they are currently investigating this issue with the highest priority.

Updates:

  • Time: Feb. 6, 2023, 10:54 p.m.
    Status: Resolved
    Update: Discover has confirmed that the problem mentioned earlier in their environment has been resolved. At this time, all MOPs should be flowing normally including Discover.
  • Time: Feb. 6, 2023, 10:22 p.m.
    Status: Monitoring
    Update: We are starting to see improvement in terms of authorizations and captures at this time. Discover has confirmed that the problem mentioned earlier in their environment has been addressed. At this time, other MOPs should be flowing normally.
  • Time: Feb. 6, 2023, 9:20 p.m.
    Status: Investigating
    Update: We are currently experiencing issues obtaining timely responses from Discover for authorizations and captures. Engineering is actively engaged with Discover who has confirmed a problem in their environment that they are working with the highest priority to resolve. Until this issue is mitigated, platforms may experience increased latency for other MOPs (e.g., Visa, Mastercard, American Express) as well.

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Frequently Asked Questions - WePay

Is there a WePay outage?
The current status of WePay is: Systems Active
Where can I find the official status page of WePay?
The official status page for WePay is here
How can I get notified if WePay is down or experiencing an outage?
To get notified of any status changes to WePay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of WePay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does WePay do?
WePay is a secure payment gateway that enables revenue growth without fraud. Its API is designed for ISVs and SaaS, ensuring a secure online payment process.

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