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Is there an WePay outage?

WePay status: Systems Active

Last checked: 6 minutes ago

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WePay outages and incidents

Outage and incident data over the last 30 days for WePay.

There have been 0 outages or incidents for WePay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for WePay

Outlogger tracks the status of these components for Xero:

API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active
Component Status
API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active

Latest WePay outages and incidents.

View the latest incidents for WePay and check for official updates:

Updates:

  • Time: Jan. 30, 2023, 9:40 p.m.
    Status: Resolved
    Update: Service has been restored to normal for the API response time issues reported earlier today.
  • Time: Jan. 30, 2023, 7:19 p.m.
    Status: Monitoring
    Update: The higher API response times reported earlier have been resolved. The WePay Engineers remain engaged and continue to monitor the environment.
  • Time: Jan. 30, 2023, 5:39 p.m.
    Status: Identified
    Update: We are currently experiencing higher than normal response times for various API endpoints. WePay Engineering Teams remain engaged and they are actively investigating this issue with the highest priority.
  • Time: Jan. 30, 2023, 5:20 p.m.
    Status: Identified
    Update: As of 10:50 AM ET, WePay Engineering Teams have identified the root cause of the issue and restarted merchant funding batches.
  • Time: Jan. 30, 2023, 4:49 p.m.
    Status: Investigating
    Update: WePay Engineers have identified an issue impacting withdrawals. WePay Engineering Teams have been engaged and they are currently investigating this incident. Further updated to be provided upon change of status.

Updates:

  • Time: Jan. 24, 2023, 3:36 p.m.
    Status: Resolved
    Update: The cause of this incident has been identified, and the Engineering teams are making the required changes to prevent recurrence.
  • Time: Jan. 24, 2023, 12:03 a.m.
    Status: Monitoring
    Update: WePay has identified the issue and has remediated. We will continue to monitor the systems affected.
  • Time: Jan. 23, 2023, 10:57 p.m.
    Status: Investigating
    Update: Engineering teams remain engaged and continue to investigate this issue.
  • Time: Jan. 23, 2023, 9:22 p.m.
    Status: Investigating
    Update: V2 Payment platforms are also experiencing elevated error rates. Customers should attempt to use their retry logic for errors that they experience at this time.
  • Time: Jan. 23, 2023, 8:37 p.m.
    Status: Investigating
    Update: All calls for V3 payments are currently failing. Engineering teams have been engaged and they are currently investigating this issue.

Updates:

  • Time: Dec. 9, 2022, 6:26 p.m.
    Status: Resolved
    Update: Merchant Center continues to work as normal and real time reporting is working as expected.
  • Time: Dec. 9, 2022, 12:28 a.m.
    Status: Monitoring
    Update: Merchant Center reporting delays have been resolved. Real Time data is now available within Merchant Center as normal. Support Teams will remain engaged and continue to monitor for stability.
  • Time: Dec. 8, 2022, 10:02 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue where real time reporting in Merchant Center is experiencing delays of up to 1 hour. We are investigating the cause of this issue and will provide updates as they are available.

Updates:

  • Time: Dec. 1, 2022, 11:33 p.m.
    Status: Resolved
    Update: The WePay Engineers identified the issue and it has been resolved. As of 2:34 PM PT, service has been restored to normal on the V3 Post Payment Platform.
  • Time: Dec. 1, 2022, 10:24 p.m.
    Status: Investigating
    Update: WePay Engineers are currently investigating elevated error rates reported on the V3 Post Payments Platform.

Updates:

  • Time: Nov. 17, 2022, 9:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2022, 7:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 17, 2022, 7:42 p.m.
    Status: Investigating
    Update: • At approx. 8:10a PST, high onboarding flow errors were detected • Cause confirmed and under investigation • Next update will be provided when more information has been made available to share

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Frequently Asked Questions - WePay

Is there a WePay outage?
The current status of WePay is: Systems Active
Where can I find the official status page of WePay?
The official status page for WePay is here
How can I get notified if WePay is down or experiencing an outage?
To get notified of any status changes to WePay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of WePay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does WePay do?
WePay is a secure payment gateway that enables revenue growth without fraud. Its API is designed for ISVs and SaaS, ensuring a secure online payment process.

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