Is there an Clari outage?
Clari status: Systems Active
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Clari and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Clari and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Clari.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Align | Active |
| Clari Copilot | Active |
| Clari Revenue Platform | Active |
| Analyze | Active |
| Capture | Active |
| Dashboards | Active |
| Forecast | Active |
| Inspect - Accounts | Active |
| Inspect - Opportunities | Active |
| Mobile | Active |
| Platform (General) | Active |
| Revenue Database (RevDB) | Active |
| Studio | Active |
| Groove | Active |
| Groove Dialer | Active |
| Groove Extension | Active |
| Groove webapp | Active |
| Outlook Add-in | Active |
View the latest incidents for Clari and check for official updates:
Description: On October 25, 2024 at 3:39 UTC, Clari performed a scheduled release of Clari Forecast. Changes to configuration in this release caused degraded performance starting at approximately 15:07 UTC. Clari immediately focused on resolving this issue. A rollback was initiated and completed by 15:47 UTC, at which point functionality was fully restored. No customer data was at risk during this incident.
Status: Postmortem
Impact: Critical | Started At: Oct. 25, 2024, 3:24 p.m.
Description: On October 24th, 2024, from 17:30 UTC to 23:30 UTC, some customers experienced issues logging into LinkedIn within Groove Actions. The team has resolved the issue, and a new extension version, 2024.10.24.22117, is now available. There was no risk to data during this incident.
Status: Postmortem
Impact: Minor | Started At: Oct. 24, 2024, 7:39 p.m.
Description: On October 22, 2024, at 17:11 UTC, Clari initiated its scheduled product release process. During the release, an incorrect database changeset was deployed, which prevented users from logging into the Clari platform. This issue also potentially affected some users trying to access Copilot and Groove. The root cause was identified at 18:10 UTC, and a rollback of the faulty changeset was implemented and deployed by 18:18 UTC, fully resolving the issue. There was no risk or compromise to user data throughout this incident.
Status: Postmortem
Impact: Critical | Started At: Oct. 23, 2024, 12:33 a.m.
Description: On October 11, 2024, at 18:30 UTC, Groove applications encountered intermittent problems due to a database deadlock. This situation arose when multiple transactions attempted to access the same resource, causing them to become stuck. Consequently, the system stalled, and incoming requests were blocked as they awaited the completion of the deadlocked transactions. To address this, we implemented a timeout for database operations, which terminated blocked transactions after a specified duration. The issue was completely resolved by 20:03 UTC that same day. There was no risk or compromise to user data during this incident.
Status: Postmortem
Impact: Major | Started At: Oct. 11, 2024, 7:21 p.m.
Description: On 2024-10-08 at 02:20 UTC, customers reported missing calls from Copilot. Upon investigation, Clari’s Engineering team determined that the issue began on 2024-10-07 at 04:00 UTC. The trigger was a process which accidentally deleted index references to calls beyond its intended scope of deletion. The call data itself was not impacted, only the ability to display the calls on the webpage. The missing calls were fully restored by 2024-10-09 at 02:30 UTC. No user data was at risk or compromised during this incident.
Status: Postmortem
Impact: Major | Started At: Oct. 7, 2024, 9:18 p.m.
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