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Is there an Xero outage?

Xero status: Minor Outage

Last checked: 5 minutes ago

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Xero outages and incidents

Outage and incident data over the last 30 days for Xero.

There have been 11 outages or incidents for Xero in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Xero

Outlogger tracks the status of these components for Xero:

Hubdoc Active
Xero Central Active
Xero Go Active
Xero Platform and Settings Active
Inventory Plus Active
Tax Reporting - Sales Tax & 1099 Active
Tax Reporting - Singapore GST Active
AU Payroll Active
Tax Reporting - BAS, TPAR Active
Tax Reporting - Canadian GST & HST Active
Bank Reconciliation Active
Contacts Active
Expenses Active
Files Active
Fixed Assets Active
Invoicing, Bills & Quotes Active
Products and services Active
Projects Active
Reporting Active
NZ Payroll Active
Tax Reporting - NZ GST Active
Tax Reporting - SA VAT Active
Tax Reporting - UK VAT & MTD Active
UK Payroll Active
Xero Accounting Mobile App Active
Xero Me Active
Xero Projects App Active
Xero Verify Active
Workpapers Active
Xero HQ Active
Xero Practice Manager (XPM) Active
Xero Tax (AU) Active
Xero Tax (NZ) Active
Xero Tax (UK) Performance Issues
Component Status
Hubdoc Active
Xero Central Active
Xero Go Active
Xero Platform and Settings Active
Active
Inventory Plus Active
Tax Reporting - Sales Tax & 1099 Active
Active
Tax Reporting - Singapore GST Active
Active
AU Payroll Active
Tax Reporting - BAS, TPAR Active
Active
Tax Reporting - Canadian GST & HST Active
Active
Bank Reconciliation Active
Contacts Active
Expenses Active
Files Active
Fixed Assets Active
Invoicing, Bills & Quotes Active
Products and services Active
Projects Active
Reporting Active
Active
NZ Payroll Active
Tax Reporting - NZ GST Active
Active
Tax Reporting - SA VAT Active
Active
Tax Reporting - UK VAT & MTD Active
UK Payroll Active
Active
Xero Accounting Mobile App Active
Xero Me Active
Xero Projects App Active
Xero Verify Active
Performance Issues
Workpapers Active
Xero HQ Active
Xero Practice Manager (XPM) Active
Xero Tax (AU) Active
Xero Tax (NZ) Active
Xero Tax (UK) Performance Issues

Latest Xero outages and incidents.

View the latest incidents for Xero and check for official updates:

Updates:

  • Time: July 31, 2024, 4:55 a.m.
    Status: Resolved
    Update: We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time. This was caused by an issue relating to AWS, one of Xero's third-party providers. We apologise for the inconvenience.
  • Time: July 31, 2024, 4:32 a.m.
    Status: Monitoring
    Update: We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time. <b>Status Last Reviewed:</b> 4:31am UTC
  • Time: July 31, 2024, 3:51 a.m.
    Status: Identified
    Update: We are aware that more customers are successfully logging into Xero, and we are seeing significant recovery. However, our teams are actively investigating any remaining issues. Thank you for your patience, and we apologise for any ongoing inconvenience. <b>Status Last Reviewed:</b> 3:50am UTC
  • Time: July 31, 2024, 1:51 a.m.
    Status: Investigating
    Update: We are aware some customers are now able to login to Xero. Our teams are continuing to investigate this issue with urgency and we’re closely working with our third-party provider, AWS. We thank customers for their patience and apologise for any inconvenience. <b>Status Last Reviewed:</b> 1:50am UTC
  • Time: July 31, 2024, 12:21 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 30, 2024, 11:08 p.m.
    Status: Identified
    Update: We have identified what is impacting some customers trying to log in and navigate Xero. This is related to an AWS issue and the team are investigating with urgency. This is our top priority and we will update you as soon as we can. <b>Status Last Reviewed:</b> 11:07pm UTC
  • Time: July 30, 2024, 10:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 30, 2024, 10:15 p.m.
    Status: Investigating
    Update: We are aware customers trying to login to Xero are experiencing errors. Our team is investigating this with urgency. <b>Status Last Reviewed:</b> 10:15pm UTC

Updates:

  • Time: July 29, 2024, 4:20 a.m.
    Status: Resolved
    Update: Our team has resolved the issue impacting Australian customers trying to print tax returns with custom cover letters in Xero Practice Manager/Xero Tax. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
  • Time: July 29, 2024, 4:04 a.m.
    Status: Identified
    Update: We have identified what is impacting Australian customers trying to print tax returns with custom cover letters in Xero Tax or Practice Manager. This is our top priority and we will update you as soon as we can. <additional technical detail if appropriate> <b>Status Last Reviewed:</b> 4:03am UTC

Updates:

  • Time: July 19, 2024, 8:03 a.m.
    Status: Resolved
    Update: A third party issue with Crowdstrike impacting global Xero customers has now been resolved. We apologise for any inconvenience caused, and we thank customers for their patience during this time.
  • Time: July 19, 2024, 6:46 a.m.
    Status: Identified
    Update: We are aware some customers are experiencing issues navigating in Xero as a result of a third party issue with Crowdstrike. We thank customers for their patience while we investigate and apologise for any inconvenience.
  • Time: July 19, 2024, 6:27 a.m.
    Status: Identified
    Update: We are aware some customers are experiencing issues navigating in Xero as a result of a third party issue with Crowdstrike. We thank customers for their patience while we investigate and apologise for any inconvenience.
  • Time: July 19, 2024, 5:55 a.m.
    Status: Investigating
    Update: We are aware global customers trying to navigate in Xero are experiencing issues. Our team is investigating this with urgency. <b>Status Last Reviewed:</b> 6:08am UTC
  • Time: July 19, 2024, 5:42 a.m.
    Status: Investigating
    Update: We are aware global customers trying to see the Navigation menu in Xero are experiencing a blank page. Our team is investigating this with urgency. <b>Status Last Reviewed:</b> 5:42am UTC

Updates:

  • Time: July 17, 2024, 2:51 a.m.
    Status: Resolved
    Update: Our team has resolved the issue impacting Australian customers trying to open tax returns in Xero Tax. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and has restored service.
  • Time: July 17, 2024, 2:29 a.m.
    Status: Monitoring
    Update: Our team has implemented a fix and we are currently monitoring the results. <b>Status Last Reviewed:</b> 2:30am UTC
  • Time: July 17, 2024, 1:59 a.m.
    Status: Identified
    Update: We have identified what impacting Australian customers trying to load tax returns in Xero Tax. This is our top priority and we will update you as soon as we can. <b>Status Last Reviewed:</b> 2:15am UTC
  • Time: July 17, 2024, 1:46 a.m.
    Status: Investigating
    Update: We are aware Australian customers trying to load returns in Xero Tax are experiencing slowness or an error page. Our team is investigating this with urgency. <b>Status Last Reviewed:</b> 1:45am UTC

Updates:

  • Time: July 3, 2024, 9:40 p.m.
    Status: Resolved
    Update: Our team has resolved the issue impacting customers trying to access Xero. This related to a database upgrade which meant customers were unable to access Xero for short time. We apologise for the inconvenience this caused.

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Frequently Asked Questions - Xero

Is there a Xero outage?
The current status of Xero is: Minor Outage
Where can I find the official status page of Xero?
The official status page for Xero is here
How can I get notified if Xero is down or experiencing an outage?
To get notified of any status changes to Xero, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Xero every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Xero do?
Xero is an online accounting software that links your business to your bank, accountant, bookkeeper, and other business apps. Try it for free.

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