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Is there an ZoomInfo outage?

ZoomInfo status: Systems Active

Last checked: 9 minutes ago

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ZoomInfo outages and incidents

Outage and incident data over the last 30 days for ZoomInfo.

There have been 1 outages or incidents for ZoomInfo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ZoomInfo

Outlogger tracks the status of these components for Xero:

Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active
Component Status
Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active

Latest ZoomInfo outages and incidents.

View the latest incidents for ZoomInfo and check for official updates:

Updates:

  • Time: Oct. 11, 2023, 9:59 p.m.
    Status: Resolved
    Update: The fix implemented by Engineering has resolved the issue. Engineering is still working on reindexing company accounts that were added while the issue was occurring; these accounts should become visible on the Accounts page over the next couple of hours.
  • Time: Oct. 11, 2023, 8:10 p.m.
    Status: Monitoring
    Update: Engineering has identified the cause of the issue and implemented a fix; the issue should now be resolved. Any company accounts that were created or imported within the last hour may not be visible yet. Engineering will be working on reindexing this data and we will share an update when that has been completed.
  • Time: Oct. 11, 2023, 7:26 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with Engage not showing account data on the Accounts page. Our Engineering team is aware of the issue and is actively investigating the cause. We will continue to post updates as we have them and appreciate your patience while we work to resolve the issue.

Updates:

  • Time: Oct. 3, 2023, 9:01 p.m.
    Status: Resolved
    Update: The fix that Engineering deployed has resolved the issue with call processing delays on Chorus. Previously impacted calls are being reprocessed and should be fully within a few hours. All new calls should process within the expected timeframe.
  • Time: Oct. 3, 2023, 6:58 p.m.
    Status: Monitoring
    Update: Engineering has identified the issue and completed a roll back to resolve the issue. New calls should now process within an expected timeframe. Calls that occurred prior to the fix being deployed may still experience processing delays. Engineering expects these calls to complete processing over the next few hours. Engineering will continue to monitor this issue. We will continue to provide updates as soon as possible.
  • Time: Oct. 3, 2023, 5:41 p.m.
    Status: Investigating
    Update: We are aware of intermittent issues impacting Chorus's call processing. During this time, users may notice delays of call recordings and transcripts being generated. Please know our engineering teams are working hard to resolve the underlying issues and get everything up and running as soon as possible.

Updates:

  • Time: Sept. 29, 2023, 2:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 29, 2023, 2:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results closely. Chat should now be loading on webpages it is installed on and on the Inbox and Management pages.
  • Time: Sept. 29, 2023, 2:04 p.m.
    Status: Investigating
    Update: Our team has identified an issue impacting ZoomInfo Chat. ZoomInfo Chat window may not load on the webpages it is installed on and users may not be able to access the Chat Inbox and Management pages. Please know our engineering teams are working hard to resolve the underlying issue and get everything up and running as soon as possible.

Updates:

  • Time: Sept. 21, 2023, 5:37 p.m.
    Status: Resolved
    Update: Our third party vendor has resolved the issue on their end. The calendar integration for Chorus should now be working as expected.
  • Time: Sept. 21, 2023, 2:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 21, 2023, 2:59 p.m.
    Status: Investigating
    Update: Chorus customers using the calendar integration may experience issues due to an outage with one of our third-party vendors. Throughout this third party vendor outage, new meetings added to calendar will not be synced to Chorus and Chorus may have issues joining these calls. Existing meetings should not be impacted and should join as normal. The issue is being actively investigated by our third party vendor.

Updates:

  • Time: Sept. 7, 2023, 1:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 7, 2023, 1:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 7, 2023, 12:49 p.m.
    Status: Identified
    Update: Our team has identified an issue affecting some users that is preventing Chorus from joining the meeting on time after our recent fix was deployed. Please know our engineering teams are working hard to resolve the underlying issue and get everything up and running as soon as possible.
  • Time: Sept. 7, 2023, 12:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. There may still be delays with transcription and analysis of call recordings by a few hours.
  • Time: Sept. 7, 2023, 11:51 a.m.
    Status: Investigating
    Update: We are aware of intermittent issues impacting Chorus's ability to join a meeting. During this time, users may notice delays of the recorder joining meetings. Please know our engineering teams are working hard to resolve the underlying issues and get everything up and running as soon as possible.

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Frequently Asked Questions - ZoomInfo

Is there a ZoomInfo outage?
The current status of ZoomInfo is: Systems Active
Where can I find the official status page of ZoomInfo?
The official status page for ZoomInfo is here
How can I get notified if ZoomInfo is down or experiencing an outage?
To get notified of any status changes to ZoomInfo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ZoomInfo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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