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Is there an Zype outage?

Zype status: Systems Active

Last checked: 10 minutes ago

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Zype outages and incidents

Outage and incident data over the last 30 days for Zype.

There have been 0 outages or incidents for Zype in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zype

Outlogger tracks the status of these components for Xero:

Ad Bridge Active
Admin Platform Active
Analytics (API & Dashboard) Active
API Active
Apps Creator Apps Active
Apps Creator Dashboard (admin.zype.com/apps-creator) Active
Consumer Login (OAuth) Active
Content Delivery Active
Embeddable Widgets Active
Help Center (support.zype.com) Active
Legacy Zype App Templates Active
Live Archiver Active
Live Encoder Manager Active
Manifest Bridge Active
Marketplace Connect Active
MAZ Apps Creator Dashboard (dashboard.mazsystems.com) Active
Player Active
Playout Active
Playout Analytics API Active
RSS Feeds Active
Third-Party Video Source Importer Active
Upload API Active
VOD Transcoder Active
Webhook Service Active
Component Status
Ad Bridge Active
Admin Platform Active
Analytics (API & Dashboard) Active
API Active
Apps Creator Apps Active
Apps Creator Dashboard (admin.zype.com/apps-creator) Active
Consumer Login (OAuth) Active
Content Delivery Active
Embeddable Widgets Active
Help Center (support.zype.com) Active
Legacy Zype App Templates Active
Live Archiver Active
Live Encoder Manager Active
Manifest Bridge Active
Marketplace Connect Active
MAZ Apps Creator Dashboard (dashboard.mazsystems.com) Active
Player Active
Playout Active
Playout Analytics API Active
RSS Feeds Active
Third-Party Video Source Importer Active
Upload API Active
VOD Transcoder Active
Webhook Service Active

Latest Zype outages and incidents.

View the latest incidents for Zype and check for official updates:

Updates:

  • Time: Oct. 26, 2021, 5:53 p.m.
    Status: Postmortem
    Update: I would like to express our apologies for the VOD delivery issues that occurred over the weekend. We understand how important quality of service and performance is to you, as it is to us.  **Identification and Diagnosis** Starting Friday morning, we noticed buffering ratios increase in our QoS system. As we monitored throughout Friday afternoon and evening, we saw that the buffering ratio returned to the expected thresholds across viewership. Saturday morning, we identified that it began increasing again.  Our team identified the root cause of the issue to be related to a specific header being passed from content delivery network requests. These headers were conflicting with updated browser policies, specifically in relation to updated versions of Google Chrome \(Chromium-based browsers\) and Firefox handling these headers differently than before. Throughout Saturday, our engineering team worked to investigate, mitigate, and ultimately resolve the underlying issue by updating the CDN requests to respond properly without the headers causing the problem. **Next steps** Our team is focused on ensuring stability and preventing this from happening in the future. We have multiple efforts underway to accomplish this, including: * Implementing improved monitoring services for faster detection and recovery * Re-evaluating all CDN endpoints to ensure no configurations will result in future failures * Re-evaluating multi-CDN approach to ensure the ability to quickly update configurations if needed We’re committed to improving the quality of our service, and will continue to implement improvements across all systems.
  • Time: Oct. 23, 2021, 11:50 p.m.
    Status: Resolved
    Update: We have seen performance stabilize on VOD delivery as the deployment reaches each CDN endpoint. We will continue monitoring and will provide a post mortem on this incident.
  • Time: Oct. 23, 2021, 10:37 p.m.
    Status: Monitoring
    Update: As the deployment is updating across CDN nodes, we're seeing performance improve across all endpoints.
  • Time: Oct. 23, 2021, 9:08 p.m.
    Status: Monitoring
    Update: A fix has been deployed and is propagating across all requests. We are seeing VOD delivery stabilize and are monitoring the results. If a consumer has issues persist, their requests may be cached with bad request data. To reset that, they should hard refresh their browser by navigating to the refresh option in their browser and selecting "Empty cache and Hard Reload". Over time, cache will be reset automatically.
  • Time: Oct. 23, 2021, 8:17 p.m.
    Status: Identified
    Update: We have deployed an update to mitigate the issue. This update will take around 45 minutes to fully propagate. We will be monitoring the results as this is rolled out.
  • Time: Oct. 23, 2021, 8:10 p.m.
    Status: Identified
    Update: Our team is actively working on deploying a solution that resolves the issue.
  • Time: Oct. 23, 2021, 6:54 p.m.
    Status: Identified
    Update: Our engineers are continuing to work on resolving this issue.
  • Time: Oct. 23, 2021, 5:52 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 23, 2021, 4:33 p.m.
    Status: Identified
    Update: We have identified that this issue is only impacting streaming VOD on Google Chrome. The issue is not prevalent in other browsers.
  • Time: Oct. 23, 2021, 3:21 p.m.
    Status: Identified
    Update: Our engineers are actively investigating an issue with VOD content delivery. We're reporting intermittent loading issues at this time.

Updates:

  • Time: Oct. 22, 2021, 11:30 p.m.
    Status: Resolved
    Update: We have seen CDN performance stabilize at this time.
  • Time: Oct. 22, 2021, 9:24 p.m.
    Status: Monitoring
    Update: Over the last 30 minutes, we have seen significant improvement to VOD CDN performance. We are continuing to monitor the status.
  • Time: Oct. 22, 2021, 8:37 p.m.
    Status: Investigating
    Update: We have identified an issue showing elevated response time from our VOD CDN. This has been escalated and is being actively investigated.

Updates:

  • Time: Sept. 30, 2021, 10:08 p.m.
    Status: Resolved
    Update: Stability has been restored at this time and this issue has been resolved.
  • Time: Sept. 30, 2021, 9:57 p.m.
    Status: Monitoring
    Update: We have mitigated the issue and are seeing response time return to normal. We are monitoring all systems.
  • Time: Sept. 30, 2021, 9:39 p.m.
    Status: Investigating
    Update: We are currently investigating elevated response times on our player and login endpoints.

Updates:

  • Time: Sept. 30, 2021, 3:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 30, 2021, 2:56 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 30, 2021, 2:56 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are seeing the encoder dashboard UI loading again. We are monitoring the service.
  • Time: Sept. 30, 2021, 2:19 p.m.
    Status: Identified
    Update: We've identified an issue with the cloud encoder UI. At this time, the UI is not loading properly and our team is actively working on resolving it. This is not impacting current live events. We are able to enable and disable encoders via the API if you need assistance. Please reach out to [email protected] if you need immediate assistance updating the status of an encoder.

Updates:

  • Time: Sept. 23, 2021, 10:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2021, 10:36 a.m.
    Status: Identified
    Update: We've identified an issue prohibiting cloud encoders from starting and stopping via the API and dashboard. We are actively working on resolving the issue. This issue is not impacting live events that are currently live, as the current state of cloud encoders that are turned on is persisting.

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Frequently Asked Questions - Zype

Is there a Zype outage?
The current status of Zype is: Systems Active
Where can I find the official status page of Zype?
The official status page for Zype is here
How can I get notified if Zype is down or experiencing an outage?
To get notified of any status changes to Zype, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zype every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zype do?
This service allows for video publishing on various platforms including OTT, social media, and O&O websites and apps. It offers pre-built templates and the ability to reach a global audience.

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